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30 total results found

Premium Domain Name Registration FAQ (EN) Domain Management

Here is how you register a premium domain name: 1. You send a request to our support team to register a premium domain name.  2. Additionally, you will need to provide us with the following information: Customer ID at Include your customer ID a...

how to

Whois Data Accuracy FAQ (EN) Domain Management

With the introduction of new generic top-level domains (new gTLDs), ICANN established fresh criteria for registrants' data when registering a domain. You can find the official specifications for these new requirements here. Due to the enforcement of the Genera...

invalid address
how to

Bulk Transfer FAQ (EN) Transfers

You can transfer to us up to 100 domains at once by using our bulk transfer feature. Here's how it works: 1. Go to the Transfer section and click on "Bulk Transfer": 2. Enter the domain names and AUTH-IDs, separated by commas, with one domain per l...

transfer in
how to

Restore Access to Your Account FAQ (EN) Account

You forgot your password You can easily recover it by clicking "forgot password" in the login section. Please refer to our Step-by-Step instructions. You have lost your device for 2FA As a domain registrar, is committed to security - particularl...

how to

Deletion of a Domain FAQ (EN) Domain Management

To delete a domain, please:  login at  on your dashboard, choose "delete" from the menu next to the domain name you want to delete a verification email will be sent to your email address - you have to acknowledge the deletion a deletion is fr...

how to

Domain Has Expired - What to Do? FAQ (EN) Domain Management

Domain Stopped Working The most common reason for this is that the domain has expired. According to the ERRP regulation by ICANN, we are required to set the domain status to 'inactive' when it expires as a final reminder. If you missed the renewal reminder...

don't work
grace period
how to

Internal Transfer FAQ (EN) Transfers

Moving Domains to Another User Transfer from one account to another is just like an inbound transfer, described here To summarize the procedure, let's say Alice is the current domain creator (owner of the account where the domain belongs), and Bo...

internal transfer
how to

Transferring Domains Away From FAQ (EN) Transfers

To transfer a domain away from to another registrar, follow these steps: 1. Go to your dashboard and click "Modify" next to your domain name: 2. Click on "remove domain protection" to disable it: 3. Click on "Request AUTH-ID": 4. Initia...

epp code
auth code
how to
transfer out

Becoming a Reseller FAQ (EN) Account

Why Become a Reseller? Without a doubt, there are plenty of compelling reasons to join our reseller program. Let's explore the exciting advantages you can enjoy: Discounts: As a reseller, you'll receive discounts on all domain transac...

how to
becoming reseller

Setting up Your Account FAQ (EN) Account

First Steps To be able to register and manage your domains, the first thing you need is to create a user account at This can be done in a few easy steps: 1. Click on "Register" at the top right corner:   2. Fill out the form, and click ...

how to
sign up
create account

Change and Recover Your Password FAQ (EN) Account

Password Change You can easily change your password in a few steps: 1. Log in to your account and choose "Profile" in the "My Joker" menu on the left side:   2. On the right, under the "Password" section, enter your current and new password, and click "S...

how to

Registering a Domain Name FAQ (EN) Domain Management

How to Register a Domain Name? If you are interested in a Premium Domain Name, please see also this article: How to Register a Premium Domain   1. Go to the homepage and enter your desired domain name in the search field. Click "Search & Re...

how to
buy domain
registration failed

Adding Privacy Services FAQ (EN) Domain Management

Whois Privacy Services are available for most generic top-level domains. You can check their availability in's s price list and also the domain search.Privacy Services can be enabled for new domain registrations, transfers, renewals, and even for e...

how to

Domain Trustee Service FAQ (EN) Domain Management

Some domain types, particularly country domains, have regulations regarding the residency of the domain holder. For instance, for .EU domains, the registrant's contact country must be a member of the EU, including Norway and Liechtenstein.To allow clients who ...

how to

Cancel a Domain Name Registration FAQ (EN) Domain Management

We understand that sometimes you may need to cancel a domain name registration. However, it's important to note that once a domain is registered, it cannot be canceled or refunded. Domain registrations occur in real-time, and therefore, it's crucial to doub...

how to

The Redemption Grace Period (RGP) FAQ (EN) Domain Management

Most gTLD domains, which are domains under ICANN regulation, have a special status called the Redemption Grace Period or RGP. What does this mean? When a domain is deleted, it is not immediately removed from the registry's database. Instead, for up to 30 day...

how to

Creating and Modifying Contacts FAQ (EN) Domain Management

To add or modify Domain Contacts, follow these steps: 1. Log in to using your login name and password.   2. In the menu "My Joker", select "Contacts".   3. You will see a list of all your contacts.  To create a new contact, click on t...

how to
add contact

Adding Name Servers to Your Domain FAQ (EN) DNS

Every domain requires a minimum of two (2) associated nameservers. You have the freedom to choose any name service you prefer. The name service is provided for free along with the domain fee. By default, the name servers are conf...

how to
custom NS
joker NS Name Service: Adding DNS Records FAQ (EN) DNS

If you're using the free nameservice, you have the freedom to configure your DNS zone as you like by adding various records. All supported types of records are listed here.   How to add a new DNS record We took the A record as an example, but ...

how to
add records
a record
dns zone
configure dns

URL Forwarding and E-mail Forwarding FAQ (EN) DNS offers a service that allows you to direct all web requests (HTTP) for a domain or subdomain registered with to a different externally hosted domain. For example, you can point the web traffic of your domain to the webspace provided by your...

how to
mail forward
url forward