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A C D E G H I L M N Q R S T U W

  • My last order failed (due to a credit card problem). What should I do?
    If an order has been cancelled by any reason, then this request has FAILED. There is no option to 'reactivate' this order request,  you ...
  • My domain expired! Can I still renew it?
    You can still renew it within up to 30 days (maximum) after the expiration date. As a courtesy, we keep the domain for this grace ...
  • My .eu domain is in status 'pending-delete'. What should i do?
    Please contact redemption@joker.com to restore it. Please also consider reading What is a Redemption Grace Period.   ...
  • May I use several methods in parallel to access my domains?
      Yes, this is possible. However, you should make sure that you don't issue the same orders on the same object twice, i.e. if you you ...
  • My credit card caused problems, but it does work in general!
    If you place a lot of separate orders on the same day, you may encounter problems, because credit card clearing may assume double charges. If you ...
  • Modify a domain
    Introduction modify <tld>-domain Valid values for <tld>: com net org info biz mobi name us de cn eu With this request you can modify existing domains. You have to provide the following information within the ...
  • Modify a contact
    Introduction With this request you can modify person contacts. You can modify 1 contact with one request. Unspecified request-fields will be ignored. ATTENTION: After changing the content of the ...
  • Modify a nameserver
    Introduction modify <tld>-ns Valid values for <tld>: com net org info biz mobi name us de cn eu With this request you can change the ip-address of a nameserver in the Joker.com database. ATTENTION: Only nameservers, which Joker.comis respondsible for, will ...