1. Website FAQ >> 1.1 Basics

I do not see my domain(s) after logging in!

 

Domains missing in your Dashboard

 

If you are missing a domain name, this may be because of various reasons:

 

In case you yourself are the owner of this domain (you purchased it), or you believe a domain is missing by error, please contact the Joker.com Support.

 

Last update: 2018-11-15 17:10

1. Website FAQ >> 1.2 Login Account

How can I use the Joker.com system?

 

The Joker.com Registrar System

 
You have to register yourself at Joker.com to be able to use the system, and order or renew domain names.
 
Registration is an easy step - we only need a login name and a valid email address from you.
A password will be sent to this email address.
 
If you have forgotten your password, please use the link "send password" in the login/register menu.
A new password will be sent by email.
 

Please also consider the activation of our Two-factor-authentication, which provides a high level of security for your account.

 

 

Last update: 2018-11-15 17:11

Why did I receive a Joker.com password?

 

Joker.com Password Handling

 

There are at least three possible scenarios:
 
You always will only receive your own password, you will never see someone else's password!
 

Please also consider the activation of our Two-factor-authentication, which provides a high level of security for your account.

 

 

Last update: 2018-11-30 16:31

How to change the password?

 

Change of Password

 

Please login to Joker.com, and visit "My Joker" => "My Profile" using your current login name and password.

There you will find the "Change Password" dialogue.

 

In case you have lost your username or password, please visit "Recover Password" in the "Login"-menu.

 

 

Last update: 2018-11-30 16:31

How could I change my email address?

 

Change of Email address

 

If you are logged in, you can change your email address by visiting 'My Joker' => "My Profile".

There you will find the "change email" form.

 

This procedure will send a verification link to the new email address. The old address remains active until this verfication link has been clicked.

 

Please also consider the activation of our Two-factor-authentication, which provides a high level of security for your account.

 

 

Last update: 2018-11-30 16:32

1. Website FAQ >> 1.3 Domain Registration

What domains can be ordered?

 

Domain Registration

 
Joker.com currently offers most of the generic top level domains (gTLDs) - including the new top level domains (ngTLDs), and a lot of ccTLDs (country domains). Please find the complete list here.
 
Most top level domains are available for one (1) up to ten (10) years. 

 

At any time you may renew (prolong) your domain. Before your domain expires, you will be notified by email and asked to renew it. Please find details about this here:  How to renew a domain? and ERRP - Expired Registration Recovery Policy.
 
Resellers also are able to make use of automatic renewals (Auto Renewal) of selected or all domains.
 
To order domains, please click here.
 

Last update: 2018-11-15 17:14

What length is allowed for a domain name?

 

Length of a Domain Name

 

We support a maximum length of 67 characters (including the endings). A minimum of 2 (not including the endings) is required by most registries.
 
The domain name can not start with a hyphen "-", and many domains can not start with "bq-", or have hyphens "--" at the third and fourth position.
 

Last update: 2018-11-15 17:14

Which .de domain names are allowed?

 

Registration Policies for .de Domains

 

Valid characters for a .de domain name are:
 
With the introduction of IDN registrations, 92 additional characters are allowed from character set Latin Extended-A and Latin-1 Supplement.

Important rules:
 
Please find more information under DENIC-Domainrichtlinien.
 
 

Last update: 2018-11-30 16:33

I have made a typo. How can I cancel my domain name registration?

 

Cancel a domain name registration

 

We are sorry but this is not possible. Domains are registered in realtime. So please check your domain name carefully to avoid any further problems.
 
In case you made a typo you will have to start again.
 
Of course, it is always possible to delete a domain name - but this will not result in a refund.
 
 

Last update: 2018-11-30 16:34

Who gets the receipt of a domain order?

 

Domain order receipt

 

We do send receipts by email only:

 
The postal address of the receipt is the same as of the billing contact used.
We do not send invoices by regular mail.
Resellers do also get a monthly invoice for all sales of the month before, VAT-IDs are accepted.
 
Please check here to find out more about 'roles' resp. 'billing role'.
 

Last update: 2018-11-12 17:23

I had a charge on my credit card, but I do not remember the domain.

 

Verify charges on your credit card

 

Please login into our Support/Contact section, using your login name and your password.
Then choose the topic "Billing" and send us

 

We will then investigate this, and contact you to resolve this problem.

 

 

Last update: 2018-11-15 17:17

What domains do I own? I need a list.

 

List of your Domains

 

Your domain name is associated with your Joker.com login account, i.e. the account you registered them with.
Please login to Joker.com, and visit "My Domains". There you also find an icon for creating a "print view".
 
In case you miss a domain in this list, please check I can't see my domain(s) after logging in!
 
 

Last update: 2018-11-12 17:35

How could I check if my order was successful?

 

Verify your Domain Order

 

If you want to check if your domain has been registered successfully, you may simply wait for the email notification. You can also check the domain by querying our 'Search whois', just enter the domain name in question.
 

Remember: www.my-domain.com is not the domain name, it is always my-domain.com (leave out prefixes).

In case you do not get an acknowledgment of a successful registration, or you get an error instead, then please contact us.
You may chose topic "domain does not show up".
 
We will then investigate this issue, and contact you with the results.
 
 

Last update: 2018-11-12 17:44

My last order failed (due to a credit card problem). What should I do?

 

My Order failed / credit card problem

 

If your order has been cancelled for any reason, then this specific domain order request has FAILED. There is no option to 'reactivate' this order request,  please start a new order.

The reason for this failure is always written in the email, which is sent after every domain order.

 

It then may happen that you will get an error  "The domain is already registered" - then the domain had already been temporarily reserved by your first request.

In this case, please try again a few minutes later, to let the process settle at our side.

If this fails, please contact us and provide your order details.

 

 

Last update: 2018-11-15 17:18

What is a Domain Order with 'Extended settings'?

 

Domain Order with 'Extended settings'

 

When you chose the option 'Extended settings' when ordering one or more domains, you will be able to provide more detailed data for the registration process:

 

 

Of course, this always can be configured after the order as well in "My Domains".

 


 

Last update: 2018-11-30 16:36

What are 'contacts'?

Contacts

 

Associated with each domain, there is a so-called 'Whois record'. The information within this Whois record is published publicly, and has to be provided by you, the domain registrant.

This Whois record - the part which is provided by you - consists of the following contact information:

 

A contact is a kind of 'template', consisting of an email, name and street address. If you populate a domain with Whois data, you create such a contact (or choose an existing one), and assign this contact to a domain.

 

You are free to assign individual contacts to each domain, or use a single contact for more than one domain. In this case, it is important to know that in case you change such a contact afterwards, those changes will apply to all domains which have been assigned this contact.

 

Please note: These contacts are for published Whois records only. They do not define the usage of your domain, or the persons able to access a domain. To actually grant access rights to other persons than the purchaser of a domain, explicit 'roles ' may be granted using the Joker.com domain management in the service zone.

Important: You are obliged to enter only valid and true address and identity information for Whois data. This is a requirement of all domain registries.

 

As of May, 25th 2018, the european GDPR has been put into effect. As a result, for most domain types (TLDs), by default no Whois contacts are published any more.

Possible exceptions in regard to some TLDs are documented in the terms and conditions of these TLDs.

 

 

Last update: 2018-11-12 18:17

How to grant roles (= grant permissions to others)?

 

Roles and Permissions

 

You always can invite additional individuals (beside you) to administrate your domain(s). For this, you can assign so-called "roles" to other people, which define what sort of access is granted.

 

Important: These "roles" solely allow to grant access to your domains within Joker.com, they do not have any impact on what is shown in Whois as published contacts.

To invite somebody to get access to your domains, a special link is sent to the email address you provide. If the invitee does not already have a Joker.com login, he will get a chance to register when he clicks the link in this email.
Enter a "Description" to name the individual grant, to be able to identify your grants later.
You always may issue grants or revoke existing grants in "My Domains".

 

In case you are a Joker.com Reseller, you may also use additional option 'Direct assignment' to assign roles. This means, that you can assign a permission to another Joker.com account, which then becomes effective instantly, and no invitation will be sent. This means that with "Internal Transfer" and "Direct assignment" you can move (transfer) domains between different - also your own - Joker.com logins.

 

Available roles:

 

Resellers additionally may use:

 

 

Last update: 2018-11-15 17:20

Whois Privacy Services

 

Secure your Domain Privacy

 

As of May 25th 2018, most european and all generic domain types (top level domains) have redacted their amount of Whois data which is published to the internet to comply to the european data privacy regulation (GDPR).

 

However, the registrant data still has to be sent to the registries. And there are still top level domains which do require the full set of Whois data, and do publish this full set.

 

This WHOIS service is available to everyone, and usually includes the name, and sometimes - depending on the policy of the responsible registry - also street address and email addresses of the registrant. The use of incorrect, incomplete or fake data is a violation of the registration agreement of the related registry and Joker.com, and may lead to the deletion of the related domain name (please also see 5.c/11.d of Joker.com T&C).

 

To protect a registrant from abuse of his data, proxy-privacy.com through IDPS (International Domain Privacy Services) GmbH - a subsidiary of CSL GmbH - provides privacy protection services, effectively shielding his information and keeping his data confidential. By using these services, the registrant is represented by alternate contact data provided by IDPS GmbH, while remaining compliant to the registration policies.

The registrant's own data will still be maintained and escrowed by Joker.com, to secure the registrant's ownership of the domain, and to ensure the compliance to ICANN's and registry's policies.

Privacy Services are available for most gTLD domain names. The availability of privacy services is indicated in price list and domain search (icon Whois Proxy Privacy available).

 

Here is an example of what privacy service means to a domain name's public Whois output:

 

 

Standard Whois Output *)

With Privacy Basic

With Privacy Pro

Registrant Name: Max Musterman Max Musterman On behalf of yourdomain.com
Registrant Organization: ACME ACME c/o IDPS International Domain Privacy Services GmbH
Registrant Street: Main Street 123

c/o IDPS International Domain Privacy Services GmbH

Hansaallee 191

Hansaallee 191
Registrant City: Foo City Duesseldorf Duesseldorf
Registrant State/Province:  
ABC    
Registrant Postal Code: 54321 40549 40549
Registrant Country: DE DE DE
Registrant Phone: +99.110 12345678 +49 211 867 67 448 +49 211 867 67 448
Registrant Fax: +99.110 12345679 +49 211 867 67 6448 +49 211 867 67 6448
Registrant Email: yourprivatemail@email.com      35b27c46c3d9040b881fc4f@proxy-privacy.com   35b27c46c3d9040b881fc4f@proxy-privacy.com  

 

*) Without WHOIS privacy for non-GDPR-compliant TLDs

 

Please find all details, conditions and the Acceptable Use Policy here: proxy-privacy.com

And here you find all answers on How to enable Whois Privacy?

Prices are available here: Joker.com Pricelist

 

Please note:

 

Examples:

Transfer with privacy service

Let's say a .com domain of you has a remaining term of 5 months, and you want to transfer it to Joker.com, and you chose privacy basic for the transfer.

This would result into

 

mandatory 1 year renewal with transfer:  USD 13.70
optional 1 year privacy basic service: USD   1.49
result - 1 year additional domain term, and 17 months of privacy  USD 15.19

 

Renew with privacy service (I)

Let's say you want to renew a .com domain, which is due to expire in 3 months. With the renew, you want to enable Whois privacy pro:

 

1 year renewal for .com domain:  USD 13.70
1 year privacy pro service: USD   2.49
result - 1 year additional domain term, and 15 months of privacy  USD 16.19
the additional 3 months are "rounded down" - means, they are added, but not charged

 

Renew with privacy service (II)

Let's say you want to renew a .com domain, which is due to expire in 8 months. With the renew, you want to enable Whois privacy pro:

 

1 year renewal for .com domain:  USD 13.70
2 years privacy pro service: USD   4.98
result - 1 year additional domain term, and 20 months of privacy  USD 18.68
the additional 8 months are "rounded up" - means, an additional year of privacy is charged

 

Acquire privacy service for an existing domain (I)

Let's say you own a .com domain, which is due to expire in 13 months. You want to add privacy pro:

 

1 year privacy pro service: USD   2.49
result - domain term is unchanged, and 13 months of privacy 

USD   2.49

the additional 1 month is "rounded down" - means, they are added, but not charged

 

Acquire privacy service for an existing domain (II)

Let's say you own a .com domain, which is due to expire in 3 months. You want to add privacy pro; you will get a warning, because the privacy term cannot exceed the domain's term. You should consider using "Renewal" with privacy option in this case:

 

1 year privacy pro service: USD   2.49
result - domain term is unchanged, and 3 months of privacy 

USD   2.49 

you will only get 3 months of privacy service - you should consider 'renewal' instead

 

 

Last update: 2018-11-13 11:27

How to enable Whois Privacy?

 

How to enable Whois Privacy Services

 

Whois Privacy Services are available for most generic top level domains. The availability is always indicated in Joker.com's price list and also the domain search.

 

Privacy Services are available for new domain registrations, transfers and renewals - and they can also be applied to existing domains.

Please find all details about the services, pricing and periods here at Whois Privacy Services.

 

Enabling Privacy Services for existing Domains

To order Privacy Services for your existing domains, please either

 

You will then find the Privacy status and options to add within 'Domain Information':

How to add privacy using Domain Settings

 

Register new Domains with Privacy Services

To register a new domain with Privacy Services, please add your domain to the cart as usual, and find the new privacy options directly in the cart - simply click on 'Add Privacy' to select:

 

add privacy to domain order in cart

Renew a Domain and add Privacy Services

When you renew your domains as usual using "Renew Domains" in Service zone, or using a direct link on the Joker.com home page, you will find a new renewal dialogue, which offers the Privacy Services for all applicable domains as easy-to-use check boxes:

Privacy options with Renewal

 

Transfer a Domain and add Privacy Services

We now also offer to apply Privacy Services to domains during a transfer. This is implemented in such a way, that in case a domain which already used privacy services with the former, losing registrar, the Whois data will not be disclosed at any time. To chose privacy options, please start a transfer as usual, and find your choice in section 'Addtional Products' below the AUTH-ID:

 

Privacy options for transfer

 

Last update: 2018-11-15 17:21

Domain Trustee Service

 

Domain Trustee Service

 

For some domain types - usually country domains - there are regulations regarding the domicile of the domain holder. For example, the country of the registrant's contact for .EU domains must be a member of the EU (plus Norway and Liechtenstein).
 
In order to enable clients who do not fulfil these requirements to register such domains, so-called trustee services can be used. The trustee assumes the role of the official registrant. The relationship between trustee and customer is regulated in the respective trustee contract. This defines responsibilities and ensures the customer's ownership of the domain.
 
IDPS GmbH also offers trustee services for Joker.com in addition to its privacy services. Domains for which such a trustee service is available are marked accordingly in our price list.

 

When you order such a domain with available trustee service, you have the option to add this service bundled with the domain name.

 
Trustee agreements can be also added to existing domains under 'My Domains'.
Example contracts can be found after logging in to Joker.com under "Support" -> "Downloads".


Last update: 2019-05-20 17:47

1. Website FAQ >> 1.4 Changes of a Domain

How do I modify the properties of a domain?

 

Properties of a Domain

 

The properties of a domain at Joker.com include these elements:


Please visit 'My Domains' and click on 'Change' for your desired domain. You will find further explanations at the respective function.

 

 

Last update: 2018-11-15 17:21

Who is able to make changes to a domain?

 

Who is able to make changes to a domain?

 

The Joker.com login account which has been used to register a domain is able to modify all aspects of this domain afterwards.

Additionally, permissions ('roles') may be granted to other Joker.com accounts as an option.

Please check here to find out more about those grants and 'roles'.

 

Also, the person who represents the "registrant contact name" in the Whois data of a domain is authorized to request changes to a domain.

 

 

Last update: 2018-11-15 17:22

What can not be changed?

 

Restrictions on Changes

 

If you register a domain, you are able to control most aspects of this domain:

 

In case you have access to a domain because somebody else assigned you a role ('permissions') for this domain, you only are able to modify aspects limited by this role (=> How to grant roles (= grant permissions to others)?).

 

Important: You are obliged to enter only valid and true address and identity information for Whois data. This is a requirement of all domain registries. 

 

 

Last update: 2018-11-30 16:37

Changes requiring special Procedures

 

Changes requiring special Procedures

 

Some changes of aspects of a domain require special procedures, which are usually following a mandatory ICANN policy. The most common changes are listed here:

 

 

 

Last update: 2018-11-30 16:38

What can be changed?

 

Changes of a Domain

 

If you order (register) a domain, you are able to control all aspects of this domain:

 

In case you have access to a domain because somebody else assigned you a role ('permissions') for this domain, you only are able to modify aspects limited by this role.

Please check here to find out more about 'roles'. 

 

Please also have a look at

 
Important: You are obliged to enter only valid and true address and identity information for Whois data. This is a requirement of all domain registries. 
 
 

Last update: 2018-11-30 16:40

How do I transfer a domain to my account if the domain is already at Joker.com, but on another account?

 

Please follow this link: How to add existing domains to my portfolio?

 

 

Last update: 2018-11-15 17:24

DNSSEC Support

 

What is DNSSEC

 

DNSSEC is the abbreviation for 'Domain Name System Security Extensions'. It is a set of extensions to the domain name system (DNS), basically to allow clients to verify the authenticity and integrity of DNS records.

For a domain to make use of DNSSEC, the following is needed:

 

 

You may take this or dnssec.net as starters for reading more about this topics.

 

DNSSEC Support at Joker.com

Joker.com enables you to 'activate' and configure DNSSEC for your domains - at least for those supporting DNSSEC, of course. Some TLDs supporting DNSSEC currently are:

 

This list will expand as more TLDs implement DNSSEC.

To enable DNSSEC, please login on Joker.com and visit 'My Domains'. Chose the (supported) domain you want to edit. There you will find the section "DNSSEC" to change the DNSSEC settings.

You will also find some examples there, but you probably need to know a bit about DNSSEC, and also about implementation details of your nameserver provider.

 

Please note: Joker.com nameservers currently do not yet support DNSSEC records. In case you use the free Joker.com nameservice, you have to engage another nameserver provider.

 

Resellers will find similar commands to operate DNSSEC using DMAPI and RPanel.

 

 

Last update: 2018-11-15 17:24

Let's Encrypt Support

 

Support for automating Let's Encrypt SSL Certificates

 

Joker.com is working on a new API to allow for all customers making changes to the DNS of their domains wihout having to use the web portal.

 

Until this new API is ready, we want to provide a simple tool to provide immediate support of automated usage of Let's Encrypt certificates.

Of course, we will support this solution also in the future, after the more generic new API will has become available.

 

Using this method, you will be able to request certificates from Let's Encrypt without having to expose the domain using HTTP running a web server, or to add special configurations to existing web services.

Instead, the Let's Encrypt method used is 'dns-01', where a special TXT record needs to be inserted into your domain. Please note that this domain must be using the free Joker.com nameservice (which is default).

 

Setting a TXT record is pretty straight forward:

  1. please login at Joker.com, visit 'My Domains', find the domain you want to add a  Let's Encrypt certificate for, and chose "DNS" in the menu
  2. on the top right, you will find the setting for 'Dynamic DNS'. If not already active, please activate it. It will not affect any other already existing DNS records of this domain.
  3. please take a note of the credentials which are now shown as 'Dynamic DNS Authentication', consisting of a 'username' and a 'password'.
  4. this is all you have to do here - and only once per domain.

 

The following explains the technical details - you may skip this and simply use the attached files which you find below. Theydo work with the commonly used tool dehydrated. Where to place these files, and how to configure your domains or host names is documented in the file 'config.sh'.

 


 

To set a TXT record, you may now do this using a single cURL request:

 

curl -X POST https://svc.joker.com/nic/replace -d \
'username=your-username&password=your-password&zone=your-domain.com&label=_acme-challenge&type=TXT&value=the-TXT-content-to-insert'

 

This will create a TXT record for "_acme-challenge" in zone "your-domain.com".
It responds with 200 and "OK: n# inserted, n# deleted" if everything went OK, and appropriate status and text if not.

Some additional notes regarding this:

 

 

 

Last update: 2019-01-28 12:36

1. Website FAQ >> 1.5 Change of Registrar = Transfer of a Domain

How do I transfer a domain to my account if the domain is already at Joker.com, but on another account?

 

Please follow this link: How to add existing domains to my portfolio?

 

 

Last update: 2018-11-15 17:25

How to Transfer a domain to Joker.com?

 

Transfer Domains to Joker.com

 
According to ICANN regulations, the 'gaining' registrar (Joker.com) has to initiate the process of transferring domains between registrars. To start the procedure, Joker.com has to “Obtain express authorization from either the Registered Name Holder or the Administrative Contact” Currently, The possession of the AUTH-ID fulfills this condition.

Please login to Joker.com, and choose 'Transfer a Domain to Joker.com' in menu 'Domains'.
Enter the domain name you want to transfer (without "www."), and follow the order process - you will be guided through this.

To transfer a domain to Joker.com (except .uk domains), you have to provide a so-called AUTH-ID (also known as 'Domain Password'). This AUTH-ID will prove your authorization regarding to this domain.
You have to request this AUTH-ID from your current Registrar!
 
Please note: In general, the domain must be registered for at least 60 days, before a transfer is possible.

During the transfer, you have the choice of keeping the current domain information (whois, nameservers), or to assign new ones. This of course also can be done afterwards in 'My Domains'.
 
Course of action summarized in detail:

 

1) Transfer Preparations

Pleaase check at your current/old registrar:

 

2) Starting the Transfer

Please visit the Joker.com  transfer page on Joker.com:

 

3) Processing the Transfer

After getting the AUTH-ID and your other information, we will charge for the transfer. If this attempt succeeds, we will forward the transfer request to the registry. The registry in turn will notify your current (old) registrar.

Depending on the procedures of your current (old) registrar, he will ask you, the owner and/or admin-contact for verification by email or otherwise. Be cautious with the emails of your old registrar, some of them are confusing, some may look like SPAM. You may have to answer this properly, or the transfer request micght be denied.

4) Finishing the Transfer

After a maximum of 5 days, we will get informed by the registry whether the transfers succeeded or failed. You will be informed immediately after we get this notification. If the transfer succeeded, you can immediately use the domain.
 
 
In case something goes wrong, please do not hesitate to contact us (please chose topic 'transfer - move domain to Joker.com') or write to transfer@joker.com.
 
Please note: Using "Transfer Domain to Joker.com" you may also perform a "Bulk Transfer", where you can submit a list of domains together with their respective AUTH-IDs.
 
Also available is an 'internal transfer' from one Joker.com customer to another.
 
 

Last update: 2018-11-30 16:41

How much does a transfer cost?

 

Cost of Transfers

 
When a domain is transferred from another registrar to Joker.com, an additional one (1) year term will be added to this domain. If the transfer is successful, we will only charge for this one year renewal, without charging any additional transfer costs.
Please keep in mind that this further year of registration will be added to your current domain term, so you will not lose any partial terms from your current registration!
 
Example:
If your domain is about to expire in 7 months when you transfer your domain to us, a successful transfer will cause your domain to expire in 1 year + 7 months = 19 months.
The fee is not refundable if a transfer fails due a reason not caused by Joker.com.
 
Exception:
Transferring your .eu, .de, .nl and .at domains to Joker.com will automatically extend the registration period to 12 months from the date the transfer completes.
When your transfer completes, your domain expiration is extended by one (1) year from the transfer completion date and not from the current expiration date.
This means - if you have 3 months left on your domain, after the transfer you will have 1 year left, not 1 year and 3 months.

In case something goes wrong, please do not hesitate to contact us (please chose topic 'transfer - move domain to joker.com').
A transfer away from Joker.com to another registrar is free of charge, of course.
 
 
 

Last update: 2018-11-30 16:42

How long does it take to transfer a domain to Joker.com?

 

Duration of a Transfer

 

The request to initiate the transfer is submitted instantly to the registry in the event that:

 

When the losing registrar has been notified about the transfer by the registry, it may take additional 3-5 days for the losing registrar to react and process the transfer. This is not under Joker.com's control.

 

Overall, after a maximum of up to 6 days after the submission of the transfer request to the registry, Joker.com closes the transaction with either status 'successfully transferred' or 'failure'.

 

You always may check the status of the domain by using the 'Whois query for domains' on Joker.com -  please just enter the domain name in question.

 

In case you have problems or additional questions, please contact us to solve the problem.

 

 

Last update: 2018-11-15 17:29

How can I make sure that the current registrar will allow the transfer of my domain?

 

Assisting a Transfer

 

Please check the documentation or FAQ of your current registrar regarding "Lock/Unlock", "Transfer", "AUTH-ID" or "domain password".

Some registrars send mails to their customers and ask for confirmation for the transfer to Joker.com . Unfortunately some of these emails may look like SPAM.

 

Make sure to read them completely and to answer according the rules of the registrar in charge. Other registrars allow outgoing transfer only if the customer has opened a "transfer time window" before the registrar receives a transfer request from the registry.

 

In any case, for each domain which is to be transferred the AUTH-ID is needed, and each domain must not have the status "transfer lock". Additionally, the domain must exist for at least 60 days.

 

Please feel free to contact us if you need help!

 

 

Last update: 2018-11-15 17:30

How do I use name service (DNS) or URL forwarding at Joker.com?

 

Joker.com Name Service

 

To add DNS records to your domain, or add email- and URL forwarding, please visit "My Domains", and choose "DNS" at the respective domain. There you will also find the Dynamic DNS (DynDNS) options.

 

In case the "DNS" function is not accessible, the reason for this is one of these:

 

Switching to Joker.com Name Service is easy (and free): Visit "My Domains", and choose "Modify".

In section "Name servers", click on the edit icon edit symbol, and choose 'switch to Joker.com name service'.

 

Please find some more detail here: How to create a name server(-record)?

 

 

Last update: 2018-11-30 16:50

Why can't you take my current name server (DNS) entries?

 

Name Server Records from external

 

Unfortunately, retrieving external nameserver records is not always possible.

Many nameserver providers do not allow so called "zone transfers" from their nameservers, due to security considerations.

In these cases, we are not able to provide you with an automated transfer of records, sorry.

 

 

Last update: 2018-11-15 17:32

I got the following error message - 'The current status didn't allow this operation (transfer)'. What does it mean?

 

Reasons for Transfer Failures

 

When you get a message like The current status of "<domain name>" didn't allow this operation (transfer), this means the attempt to transfer this domain to Joker.com did fail.

According to ICANN policies, a transfer request does fail if at least one of the following situations occurs:

 

 

Additionally, it could happen that the domain at the current registrar still is in status "locked" - then the domain has to be unlocked at your current registrar.

 

 

Last update: 2018-11-15 17:33

How to transfer a domain from Joker.com to another registrar?

 

Transfer from Joker.com

 

The protection of a domain name ("domain locking") provides an additional layer of security against unauthorized domain manipulation. It also prevents from fraudulent transfers.

This feature keeps you safe from the bad actors and domain hijackers.

If you decide to transfer a domain from Joker.com to another registrar, all you need to do is to unlock your domain.

 

To unlock your domain, please visit 'My Domains', choose "Modify" and click on 'remove domain protection'.

 

After having unlocked your domain, the transfer might be initiated at the other/new registrar. The procedure for this differs from registrar to registrar.

 

Usually, you also will need the so-called 'AUTH-ID' at the other registrar.

To get the AUTH-ID of a Joker.com domain, please visit 'My Domains', choose 'Modify' and click on 'Request AUTH-ID'

 

Any incoming request for transfer will result in a confirmation email, notifying the transfer to the domain owner (the individual who registered the domain).

 

After not more than 5 days, the transfer is acknowledged, if you did not explicitly disagree to this transfer.

 

Disagreement can be expressed through a reply to the confirmation email above, or through clicking a link contained in this email. This email also includes the exact date, at which the transfer will be acknowledged.


Please note:

If the domain is unprotected (unlocked), any incoming request for a transfer will be acknowledged, if there is no response from your side (to explicitly disagree).

Because of this, we strongly recommend to leave your domains protected. 

 

 

Last update: 2018-11-15 17:33

How do I transfer my UK domain to Joker.com?

 

Transfer of UK Domains

 

The transfer of a .UK domain works like most other domains, but no AUTH-ID is required:


If you have trouble at your current registrar transferring your domain, you can also do so directly with Nominet. Alternatively, we will be also happy to help.

 

Last update: 2018-11-15 17:36

How do I transfer my UK domain away from Joker.com to another registrar?

 

Transfer away a UK Domain

Please send an email to transfer@joker.com and provide us the TAG for your new UK Registrar.

You will have to request this information from your new UK Registrar.

 

 

Last update: 2018-11-14 13:42

If my domain expires during a domain transfer, will the transfer still be completed?

 

Domain expires during a Transfer

 

If your domain transfer was initiated before the the expiration date, the transfer can still be completed. Most domain registrars will let the domain transfer continue if the domain has expired before the transfer has been completed.

 

There are a few registrars that will manually deny the transfer after the domain has expired. If this worries you, you should contact your previous domain registrar, and ask them if they will still let the domain transfer continue since the transfer was initiated before the domain expired.

 

When in doubt, you should renew a domain before the transfer. You are always welcome to ask our support or transfer@joker.com for assistance.

 

Please be aware that a domain transfer does not start right after you submit a domain transfer order to us. A domain transfer starts after the transfer has been authorized. You will receive a "Transfer Initiated" email from us when that happens.

 

 

Last update: 2018-11-15 17:37

1. Website FAQ >> 1.6 Change of Owner

How to Change the Owner of a Domain?

 

Change of Owner

 

If you register a domain with Joker.com, you are the 'owner' of this domain, in the sense that this domain will be added to your domain portfolio, and you always have full control over this domain.

Your role then represents that of the Joker.com "account holder". As of 2016-12-01, this role is also regarded as the "Designated Agent" of a domain (DA). This has been introduced in the ICANN Change of Registrant policy (COR).

The responsibilities of a DA are regulated within Joker.com's Terms & Conditions specifically by sections 5b),g),h) and 14b) and d). The definition of the concept of a DA is additionally defined in addendum 1) in the T&C.

 

There is also a contact named as 'registrant', which defines the official identity of the domain owner according to ICANN and/or Registry requirements.

As with all registrant data, you are enabled to maintain the registrant using the Joker.com domain management

 

Please note:

 

In case you want to assign a domain to another person (in the sense of moving a domain into another Joker.com user's portfolio), please visit Joker.com and choose Domain - Change ownership or permissions.  

You will also find more information about 'roles', 'permissions' and 'assignments' here.

 

In case you want to claim ownership of a domain for yourself, please also visit the section Domain - Change ownership or permissions.

 

 

Last update: 2018-11-15 17:37

What is an 'UDRP' Procedure?

 

UDRP Procedures

 
UDRP means Uniform Domain-Name Dispute-Resolution Policy and is a policy which is applied to all ICANN domains, and is also adopted by many other domain types (ccTLDs). You will find detailed explanations on Wikipedia as well.
When registering a domain, you have to accept this policy in order to purchase a domain. This is included in our Terms & Conditions, section 11).
 
The UDRP process deals with domain ownership complaints. In case the arbitrator decides that a domain is to be transferred to the complainant, this transfer must be initiated by the complainant, who became the new owner.
 
In case you as the complainant have been awarded the domain after a UDRP decision, please follow these steps to get access to the domain:
 
Please note:
The domain will be blocked for changes (status 'freeze') for the duration of the UDRP procedure. After the execution of the UDRP decision, the domain will be set to status normal again.
 
 

Last update: 2018-11-15 17:39

Verification of Registrant's Email Address

 

Email Address Verification

 

please find this topic here: What about 'Whois Accuracy'?

 

 

Last update: 2018-11-30 16:53

1. Website FAQ >> 1.7 Deletion of a Domain

How to delete a domain?

 

Deletion of a Domain

 

To delete a domain, please

 

Please note: Most domain names are not immediatley available after a deletion. They usually enter a kind of "cool down phase" determined by the domain's registry. Here you find more information regarding the Redemption Grace Period, and a domain name's life cycle.

 

 

Last update: 2018-11-30 16:54

1. Website FAQ >> 1.8 Renewals

How to renew a domain?

 

Renew a Domain

 

Renewing a domain means, adding years to the lifetime of a domain.

 

You can usually choose to add from 1 to 10 years, which depends on the type of domain (TLD).

The lifetime will be added to the expiration date, i.e. if you renew before the expiration date, you will not lose the remaining term.

Other options like "Domain Privacy" can also be maintained in the renewal section on Joker.com.

 

 

In order to renew a doman, please visit Joker.com 'Renew a Domain'.

 

 

Last update: 2018-11-30 16:55

When Notifications are sent

 

Notifications sent as Renewal Reminders

 
The domain owner (the Joker.com account which was used to register the domain) will get notifications by email 

 

 
before a domain expires, and

 

 
after a domain has expired.
This scheme follows the requirements set by ICANN's 'Expired Registration Recovery Policy (ERRP)'.
 
Additionally, if there is an 'Admin' or 'Billing' role assigned to this domain, those roles also get notifications

 
before a domain expires.
 
You can find out more about 'roles' and 'permissions' here.
 
 

Last update: 2018-11-16 11:15

Who is able to renew a domain?

 

Authorization to Renew a Domain

 
Domains can be renewed by the owner of a domain (the individual who registered the domain), using the regular renewal procedure.
Before the expiration of a domain, several notifications are sent - here you find the information of where and when these renewal reminders are sent.
 
In case there are roles assigned to this domain, the 'Admin' and/or the 'Billing' role are also enabled to renew a domain.
Please find out more about 'roles' and 'permissions' here.
 
In an emergency, e.g. when no authorized person is available, we also provide a 'Simple Renewal' procedure.
This allows anyone to renew a domain, but without being able to change any other aspect of the domain, and without earning any additional rights or permissons for this domain.
 
 

Last update: 2018-11-16 13:20

Simple Renewal

 

Simple Renewal

 

In case you have difficulties to renew a domain - e.g. because you have issues with your login account, or your designated administrator missed to renew it for you - you are always able to renew a domain for one year by using Simple Renewal.

You not even need to be logged in, you just have to provide the domain name.

 

The domain will be extended for one year, no other data, permissions, claims or other aspects of this domain will be changed by this renewal.

 

 

Last update: 2018-11-16 13:58

Auto Renewal

 

Automatic Domain Renewal

Note: This is currently available for Resellers only

 

If activated, all domains marked as "to be autorenewed" by you will be automatically renewed when due to expire.

You will still get the usual renewal reminders - which additionally contain the autorenew status.

Please find the complete schedule of renewal notices here.

 

Additionally, 2 special autorenew messages are sent 4 and 2 weeks before expiration.

The actual renewal will happen 7 (seven) days before expiration of the given domain. This can be configured in your Joker.com user profile.

 

You can add or remove domains from autorenewal at any time, and you are also able to set the default for new registrations for auto renewal within 'My Profile'.

 

Important: If not already done, you have to enable 'auto renewal' in 'My Profile' before the flagged domains actually will be autorenewed. Domains in status "expired" (grace period) can not be included in autorenewal, they have to be renewed manually.

Notifications will also be sent before and after an automatic renewal - so you are always up to date!

Autorenew can be configured at these places:

 

 

 

Last update: 2018-11-16 14:17

My domain expired! Can I still renew it?

 

Grace Periods for Expired Domains

 

Most domains can still be renewed within up to 30 days (maximum) after the expiration date. As a courtesy, we keep the domain for this grace period, but it will not be usable because of the "expired"-status.

However, this is depending on the type of domain, not all registries allow for post-expiration-renewal.


Please note: You can always use the "Simple Renewal " procedure to renew a domain, also in case the regular renewal is not possible at that moment for you!

After the mentioned grace period, the domain will be deleted automatically (most domains will then automatically enter the
Redemption Grace Period (RGP)).

Once a domain has entered the RGP, a renewal still is possible, but then this is no longer a regular 'renewal', but a 'restore'. There are additional fees associated with this, you will find them in the price list.

 

To renew a domain, please visit 'Renew a Domain' in menu "Domains".

 

 

Last update: 2018-11-16 17:04

Why does my domain not work anymore?

 

Domain stopped working

 

The most common reason for this is, that the domain did expire. According to the ERRP regulation by ICANN, as a last reminder, we do have to set the domain into status 'inactive' when it expired.

You still can renew this domain with regular renewal, and standard pricing.

 

In case you missed all the renewal reminders which we did send before expiration, please check the correctness of the email adresses of your Joker.com account, and in the domain data

 

Please check the domain status in 'My Domains', or by using the 'Whois Search' on Joker.com. 

In case you see the nameserver 'not-renewed.joker.com' associated with your domain name, you should renew as soon as possible. For most domain types, Joker.com adds an additional grace period of up to 30 days to allow for renewal of  the domain.

To renew a domain, please visit 'Renew a Domain' in menu 'Domains'.

If your domain already had expired, and you have requested a renewal afterwards, the domain will be restored automatically.

However, since the restore may take a few hours, you may also re-enter your name servers instantly in 'My Domains'

 

 

 

Last update: 2018-11-30 16:56

Why did I get a renewal notice/invoice from another registrar?

 

Fake Renewal Offers

 
Some other parties do send renewal announcements for domains which are not registered through them to domain holders, often with bogus and overpriced renewal rates, sometimes also with non-obvious transfer attempts.
 
Yuo will find Examples and more details on how these scams are intended to work here:
 

Please disregard any such offer or notice which is not from Joker.com, or your responsible provider!

 

Unfortunately, there is not much we can do about this, since these parties usually are not within practical legislation.
But please report this to ICANN
 
If you get such a notice, please visit Joker.com to check your domain's status before following any other "renewal procedure".
 
 

Last update: 2018-11-30 16:58

What is a 'Redemption Grace Period' (RGP)?

 

The Redemption Grace Period (RGP)

 
Most gTLD domains - this means domains under ICANN regulation - do know a special status: Redemption Grace Period, often referred to as "RGP".

What does this mean?
A domain usually will be deleted for two reasons:
 
A domain will not be deleted immediately from the database of the registry. Instead, for up to 30 days following the deletion, the domain can not be registered again, but the registrar responsible for the domain has the option to "reanimate" (restore) the domain again on behalf of the registrant.
This option is intended to salvage rather rare cases of renewal problems, before the final deletion of a domain.

Important: Please note that Joker.com does additionally add a grace period of up to 30 days for expired domains. This means, that for regular expired domains, the 30 days of the "Redemption Grace Period" will start after the 30 days of Joker.com's grace period.
 
This is also depends on the type of domain, and the registry operating the domain.
A domain name which is in Redemption still can be restored ("re-registered"), using either the Redemption Restore Procedure to restore your domain, or by browsing the pool of all available domains in RGP.
 
Since most registries define this to be a special procedure, this usually also has a different price tag.
The pricing differs depending on the type of domain, please have a look into the price list.
 
Please also note: After a successful restore of a domain name from RGP, a transfer to another regsitrar is not possible for another 30 days.
 
After 30 days in RGP, the status of the domain will change to "pending delete" for 5 days. During these 5 days, a restore is not possible any more.
 
On the 6th day after the deletion, the domain is available to be registered again.
To provide fair conditions for all, the exact time for when a new registration is possible is randomly chosen.
 
Please find out more about a domain's life cycle.

However, please note that before Joker.com deletes a domain, the responsible contacts of this domain will be notified several times by email. Please find the exact scheme of notifications in ERRP - Expired Registration Recovery Policy.
 
 

Last update: 2018-11-30 16:59

1. Website FAQ >> 1.9 Nameservice

How to configure name servers?

 

DNS - Name Servers

 

Every domain needs at least two (2) nameservers associated.

You are free to choose whatever name service you want. Included in the Joker.com domain fee is the free Joker.com name service. This is set as default; so in case you did not change this explicitly during your order, you will have the Joker.com name servers configured.

If you have a look at your domain's configuration in "Modify Domain", you will then find something like this in section "name servers":

 

 

You can change this to your own name servers. If those do already exist, they simply have to be registered with your domain, using "Modify Domain".

If you want to create your own, new name servers, please have a look at "
How to create a name server(-record)?" in this FAQ.

 

If you want to add or edit name server records (URL-forwarding, Email-forwarding, MX-records etc.), please click on "DNS" "My Domains". 

 

Please Note: The URL- and email forwarding functions will only work with Joker.com name servers, for technical reasons.

 

 

Last update: 2018-11-30 17:00

What is a name service (DNS)?

 

DNS - Domain Name System

 

The domain name service (DNS) provided by Joker.com, your internet provider or your webhosting company, which is essential if you want to actually use your domain.

It is included in all Joker.com domains.

 

The name service makes your domain "work" in such a way, that your web site can be accessed, and emails to you are routed correctly into your inbox. The DNS is responsible to "translate" your domain name into an IP address, which is the resource used by the networks.

 

Please find more information in chapter 1.9 Nameservice or also at Wikipedia.

 

 

Last update: 2018-11-30 17:02

What types of DNS records are supported by Joker.com?

 

List of DNS Records supported by the free Joker.com Nameservice

 

Overview of supported records and short explanations:

URL Forwarding:

Redirects your domain to an external web site (URL). Please also see How to use the web/URL forwarding feature of Joker.com?

 

Email Forwarding:

Creates email addresses for your domain. Emails are forwarded to your existing external mail account.Please also see How to configure Email forwarding?

 

A Record:

Binds your domain or hosts within the domain with an IP address.  Allows to create e.g. 'www.your-domain.com" pointing to an external IP address

 

DYNA Record:

Part of the Dynamic DNS Service - binds your domain or host with your provider's temporary IP address. The IP can be automatically updated using your router device, or a client program. Dynamic DNS (DynDNS) must be nabledfor your domain.

 

MX Record:

Defines which email server is responsible for accepting emails for your domain. Please also see here MX records.

 

AAAA Record:

Binds your domain or host within the domain with an IPv6 address.

 

DYNAAAA Record:

Part of the Dynamic DNS Service - binds your domain or host with your provider's temporary IPv6 address. The IP can be automatically updated using your router device, or a client program. Dynamic DNS (DynDNS) must be enabledfor your domain.

 

CNAME Record:

Maps your domain- or host name another domain- or hostname. This is an easy way to define a single host with an A record (your-domain.com pointing to IP) and create aliases for 'www.your-domain.com' and 'blog.your-domain.com'. Please also see here CNAME records.

 

SPF Record:

Sender Policy Framework - used to detect email spoofing to prevent SPAM. There are several free online SPF record creators available, e.g. here.

 

TXT Record:

Creates a TXT record to handle the implementation of several specific tasks. This can also be used  to request Let's Encrypt SSL certificates. Please also see here TXT records.

 

SRV Record:

Specifies the location of the server(s) for a specific protocol and domain. Please also see here SRV records.

 

NAPTR Record:

Specifies a regular expression-based rewrite rule that, when applied to an existing string, will produce a new domain label or URI. Please also see here  NAPTR records.

 

NS Record:

Specifies a responsible nameserver for a domain or subdomain. Please also see here  NS records.

 

CAA Record:

Lets you specify which Certification Authority (CA) is allowed to issue SSL certificates for your domain or hostname. Please also see here CAA records.

 

 

Last update: 2018-11-19 15:38

What is the difference between a 'ns resource record' and a 'ns record'?

 

Name Server Resource Record

 
The name server resource record (or glue record) describes the IP address of a name server associated with a (your) domain. This allows to "find" the name server first.
Use 'Create/Change Nameservers' at  'My Domains' to create such records.
 
The contents of the name server or the "name server records" describe the services you offer, and the corresponding names and ip addresses for these services (e.g. 'www.my-sample-domain.com' has the ip address '192.168.1.1').
 
In case you chose Joker.com as your free name service provider, please click on  'DNS' at 'My Domains' to find all usable types of records.
 
 

Last update: 2018-11-30 17:03

How to create a name server (-record)?

 

Create Name Servers and  Records

 
If you do not want to use the free Joker.com name service, but a custom name server, you first have to "register" it. For this, please 
  1. visit "My Domains", choose the domain to add a nameserver to
  2. click on 'Modify', and then the edit icon edit symbolon section "Nameservers"
  3. click on "register NS"

 

To add non-Joker.com name servers to a domain, please

  1. visit "My Domains", choose the domain to add a nameserver to
  2. click on 'Modify', and then the edit icon edit symbol on section "Nameservers"
  3. click on "Use custom nameservers"

 

To add IP addresses, URL- or EMail-forwardings or other DNS records to your non-Joker.com external name servers, please

 

To add IP addresses or other DNS records to Joker.com name servers, please

 

Please note: Creating name servers (e.g. registering a hostname with an ip address to define a name server) does only work with Joker.com, if the domain used for these name servers also is a Joker.com domain.
This is a technical/registry-based limitiation.

If a domain from another registrar should be used, only this other registrar is able to register the name servers with the registry.
Of course, just using external, already existing nameservers with any Joker.com domain is fine.

 

 

Last update: 2018-11-30 17:03

Who can modify a name server resource record?

 

Name Server Records

 

Only the owner of the ns object (the Joker.com-account which created the name server) will be able to make modifications.

 

Additionally, you may assign the role 'DNS-Admin' to another user, to delegate name server maintenance.

 

 

Last update: 2018-11-19 18:02

Who can modify name server records?

 

Name Server Records

 

If Joker.com is providing the nameservice, the owner of a domain (the Joker.com-account which registered the domain) is able to add nameserver records like IP addresses, URL- or email forwarding entries and similar.

 

Additionally, this owner may assign 'roles' to other Joker.com accounts - the roles 'Admin' and 'DNS-Admin' then also are enabled to enter or modify this sort of data. This can be used to delegate the DNS administration to another Joker.com-User.

 

 

Last update: 2018-11-20 10:36

Name Server Resource Record - what can be changed?

 

Name Server Resource Record

 

Only the IP address of the nameserver may be changed. If the IP address is already in use by another record, it will fail. You will be notified by email about this. In this case, you may just use the nameserver which has been already assigned the intended IP address.

To change the name, please create a new name server record. If the name or the IP number of this name server record is already in use by another NS, it will also fail; you will get an error message by mail.

 

 

Last update: 2018-11-30 17:05

How do I change my name servers?

 

Change of Name Servers

 

To change the name servers associated with a domain, please

 

The change should be visible in Joker-DNS after at most 45 minutes. The old data may linger in some external DNS caches for up to 86400 seconds = 1 day.

If you have chosen "Joker.com nameservice", you now may add name server entries (records) to your domain, including URL forwarding rules, email adresses or hostname records by visiting 'DNS' in "My Domains'.

 

To edit an existing name server or add a new one, visit My Joker -> My Nameservers and either click on 'create new name server' to create a new name server or click 'change' next to the nameserver you want to change. You will then be able to edit the DNS name and IP addresses of your nameserver. 

 

If you have assigned your own external name servers, you have to use the tools provided by your DNS provider to add DNS records.

 

 

Last update: 2018-11-20 10:47

How do I configure the Joker.com name servers (adding entries)?

 

Joker.com Name Service - adding Records

 
To add DNS records, URL- and Email forwards, you have to log into Joker.com and visit 'My Domains' in menu 'Domains'. Please click on "DNS" at the domain you want to add records to.
 

Please chose your desired type of record - click on "+ New", and select your type.

A detailed help is available within the form for each of the selected record type. Click on "?" for this.

 

Please do not forget to press "Save changes" after you have done all your edits.

 

 

Last update: 2018-11-30 16:47

How to use the Web/URL forwarding feature of Joker.com?

 

Web- and URL Forwarding

 

Please visit: How do I configure the Joker.com nameservers?

 

 

Last update: 2018-11-30 17:05

How to configure a nameserver for a .de domain?

 

.DE-Domains and Name Servers

 

In case you want to use your own/external name servers for your .DE-domains instead of the standard name servers from Joker.com, you have to make sure that these name servers are compliant with the requirements set by the DENIC.

 

Requests to register or update .de domains are handled by a robot doing the following checks on registry side:

 

 

Last update: 2018-11-30 17:06

What are SOA records, and what are the requirements for .DE-domains?

 

Name Server: SOA Records

 
SOA stands for "Start of Authority".
A SOA record is the part of a DNS zone containing the email of the responsible person of the zone, and various synchronization parameters used by the different name servers of the zone.
Requests to register or update .DE domains must contain SOA values in the following ranges:
 
SOA-Record Value
serial recommended format YYYYMMDDnn
refresh [10000 ... 86400]
retry [1800 ... 28800]
expire [604800 ... 3600000]

ttl

 

 

[180 ... 345600]

Last update: 2018-11-30 17:07

What is Dynamic DNS (DynDNS)?

 

Dynamic DNS (DynDNS)

 

Dynamic DNS (DynDNS) is a system which allows the domain name data held in a nameserver to be updated in real time. The most common use for this is in allowing an Internet domain name to be assigned to a computer with a varying (dynamic) IP address.
This makes it possible for other sites on the Internet to establish connections to the machine without needing to track the IP address themselves. A common use is for activate DynDNS

running server software on a computer that has a dynamic IP address, as is the case with many consumer Internet service providers.

To use Dynamic DNS records with Joker.com, you have to  create at least one Dynamic DNS record.
Additionally, the Dynamic DNS feature has to be activated.

 

This can be done by visiting 'DNS' in 'My Domains' in menu 'Domains'.

 

After this, you have to configure your (DSL-) router or your Dynamic DNS software on your computer.

Currently, there is a limit of 20 records per domain. The nameserver records have a TTL (time to live - defines the latency before changes become visible) of 60 seconds.

 

Please note: The "username" and "password" referred to in this section are not identical with your standard Joker.com credentials. Instead, you will be provided with special credentials when you create  your DynDNS entry, which are only valid for those entries with the specific domain.

 

Examples

 

Hardware Devices / Routers

 

A hardware device like a DSL router often is able to handle Dynamic DNS itself. As an example, this is the corresponding section of a Fritz!Box DSL router:
In the menu (web ui), you have to chose "Preferences" => "Internet" => "Dynamic DNS".
You have to enable "Dynamic DNS" with the checkbox. Then please choose "Custom" as Dynamic DNS Provider.
The input fields then have to be filled like this

 

Update-URL: https://svc.joker.com/nic/update?username=<username>&password=<pass>&myip=<ipaddr>&hostname=<domain>
Domain name: <enter your Joker.com Dynamic DNS record (Domain name) here>
Username: <enter the username you got at Joker.com's DNS management for this domain>
Password: <enter the password you got at Joker.com's DNS management for this domain>
Note: SSL is not supported by all devices, especially olders ones need to use: http://svc.joker.com/nic/update?...

 

Please note: The parameter 'myip' is optional; if not provided, the originating IP address is used automatically.

 

Sample:

Update-URL: https://svc.joker.com/nic/update?username=<username>&password=<pass>&myip=<ipaddr>&hostname=<domain>
Domain name: www.yourdomain.com
Username: 156ba6fa7f93bfd7
Password: 5bc123a7100ef6a2

 

Or using as direct URL:

Update-URL: https://svc.joker.com/nic/update?username=156ba6fa7f93bfd7&password=5bc123a7100ef6a2&hostname=www.yourdomain.com

 

To check your current IP address, please usethis URL:
 

https://svc.joker.com/nic/checkip

 
Some Dynamic DNS software clients do need this URL.

 

 

Software Clients

 

Windows

 

A simple and popular free DynDNS updater for Windows is ddclient. The installation creates a section "ddclient" in the Windows start menu.
After the installation - during which you might enter any data - please copy the following text as "ddclient.conf" into the directory where "ddclient" was installed. In the windows start menu you can also use the entry "Open ddclient.conf in notepad" by right-clicking on "Run as administrator".
Please replace the placeholders with your entries beforehand:

 

# ddclient.conf
#
daemon=5m
use=web
web=svc.joker.com/nic/checkip
server=svc.joker.com/nic/update?
protocol=dyndns2
login=USERNAME
password=PASSWORD
host=WWW.YOURDOMAIN.COM
ssl=yes

 

USERNAME = the DynDNS-"Username" in the DynDNS-section at Joker.com

PASSWORD = the DynDNS-"Password"

YOUR.DOMAIN.COM = Your desired hostname - which you should have previously created under "DynA" in the DynDNS section on Joker.com. When creating, there you may enter any IP like "192.168.0.1". You will later know whether your DynDNS client is working or not by checking if this IP changes to your dynamic one.
In this example above you would create the entry "www" under "DynA" for your domain "yourdomain.com".

 

After you have created the file ddclient.conf or copied it into the program directory, call the entry "start ddclient console" in the Windows start menu. A window will open and after a short time you should see messages indicating a successful IP change. Otherwise, please check whether your details (username, password, host or domain name) are correct, and also whether the URL for determining your own IP works for you in the browser (".../checkip/").

If this test was successful, you can close the window and then call "start ddclient service" in the start menu with administrator rights (right mouse button, "run as administrator").
This will run ddclient in the background.

 

Another common Windows client is the "DynDNS Updater" from Kana Solution. A suitable profile can be downloaded as an attachment below this article.

 

Linux

 

Free DynDNS-client für Linux:

 

Hints for ddclient


 

Apple MacOSX

 

A dynamic DNS client for MacOSX with native Joker.com support is "IP Monitor" from Appquarter.com.

It is also available from the Mac Appstore.

 

 

Last update: 2018-11-22 13:08

1. Website FAQ >> 1.10 Email Forwarding

What is 'Email Forwarding'?

 

Email Forwarding

 

This is a service provided by Joker.com, which allows you to create email addresses for a domain, and to forward incoming emails for those addresses to an existing external mail account.

This means: You could have


being forwarded to your email account at your ISP or email provider like Gmail, Yahoo or others.

Please be aware that:


 

For the amount of email addresses per domain, we do not police strict limits. Instead, we apply a fair-use-policy.

As long as we do not observe significant system impacts by either excessive amount of emails sent or addresses created, there will be no restrictions.

'Excessive' here means significantly above average, and "system impact" means significant interference of the general system and/or other users.

 

Current limits are:


Important: A newly created email address (or a changed target address) has to be activated by answering the 'activation email' being sent to the 'Target Email-Address' (click on the link within this email).

 

 

Last update: 2018-11-30 17:09

How to configure Email forwarding?

 

Add or modify Email Forwarding

 

To add or modify email forwardings,

 

 

Last update: 2018-11-21 16:35

What about SPAM?

 

SPAM Filtering for Email Forwards

 
All email forwards are automatically scanned for SPAM.

Emails classified as spam or malware will be blocked.

 

 

Last update: 2018-11-30 17:10

Who can change an Email forward?

 

Changing Email forwards

 

please visit Who can make changes to nameserver content?

 

 

Last update: 2018-11-21 16:45

1. Website FAQ >> 1.11 URL/Web Forward and -Redirect

What is URL Forwarding (Web Forwarding)?

 

URL Forwarding

 

This is a service provided by Joker.com, which allows to direct all HTTP (web) requests for a domain (or subdomain) registered with Joker.com to the webspace of a different, externally hosted domain, e.g. the webspace which is usually included in Internet provider contracts.

This feature enables you to access e.g. 'http://www.[your-domain].com', with the real content residing at 'http://www.[your-internet-service-provider].com/[your Account]'.

 

The redirection is of type 'HTTP/1.1 301 Moved Permanently'.

 

You can use a standard redirection, or a so-called "frame-based" redirection, which will keep the original domain name visible in your browser's location bar.

You are also able to provide your URL forwards with your own special title-, meta- or HTTP header tags.

 

To configure your URL forwarding, please visit the "DNS" menu in "My Domains" with the domain you want to add URL forwards to, click on " + New " and select URL-Forwarding as Record-Type.

 

Please also consider How to create a name server (-record)?

 

 

Last update: 2018-11-22 11:22

How do I configure URL-Forwarding?

 

Add or modify URL-Forwarding

 

Please follow to What is URL Forwarding (Web Forwarding)?

 

 

Last update: 2018-11-22 11:25

Who can change an URL-Forward?

 

Changing URL Forwards

 

please see Who can modify name server records?

 

 

Last update: 2018-11-22 11:21

How to make my domain name visible in the browser's 'Location'-bar?

 

Frame-based URL Forwarding

 

Please visit the menu 'DNS' in 'My Domains' with the domain you want to add or modify an URL forward.

Now add a new record of type  "URL-Forward", or click the "edit" symbol edit symbolto change an existing one.

Click on "Options", and mark the checkbox 'keep the URL', if you want your original (sub-)domain ('www.your-domain.com') remaining visible in the browser's 'Location'-bar.

 

Please find more information in What is URL Forwarding (Web Forwarding)?

Last update: 2018-11-30 17:12

1. Website FAQ >> 1.12 Domain Contacts

What is a contact?

 

Domain Contact

 

please see What are 'contacts'?

 

 

 

Last update: 2018-11-22 11:58

I got a Warning: Wrong whois data or 'invalid address'

 

Whois Data Consistency

 

The owner of a domain (the individual who registered the domain) is responsible for keeping the data of the whois contacts valid. The whois data is the information regarding a domain name which is published through the global "whois service" ("Search whois" on Joker.com).

 

The owner must make sure that the addresses (email and postal) are valid, and that notices sent to these addresses are read.

An invalid address in whois data can be a reason to cancel the domain. This is a policy of ICANN, most domain registrys, and also part of Joker.com's Terms & Conditions.

 

In case we receive a complaint from an authoritative party (ICANN, Registry, local authorities) regarding a possible problem with the Whois data of a domain, we usually start a process to ask the owner of the domain to check, and if needed, correct the wrong Whois data accordingly.

In case the result of this process is a change of the registrant's Whois data, this change may be subject to a fee. Please check our price list for that.

 

 

Last update: 2018-11-22 12:09

How to create or modify a contact?

 

Add or modify Domain Contacts

 

Please login to Joker.com using your login name and your password.

In menu 'My Joker', choose the item 'My Contacts'.

 

You will find all your contacts listet - please choose "Modify" to change any of them if needed.

To create a new contact, please use "Create new Contact" button on the top right.


Please note: A contact is a kind of 'template', consisting of an email, name and street address.

If you populate a domain with Whois data, you create such a contact (or choose an existing one), and assign this contact to a domain.

 

You are free to assign individual contacts to each domain, or use a single contact for more than one domain. In this case, it is important to know that in case you change such a contact afterwards, those changes will automatically apply to all domains which have been assigned to this contact. 

 

A contact can be identified by its "contact-id", also known as 'handle'. Examples are "CCOM-12345" (.com domains) or "CODE-12345" (.de domains).

 

Please find out more in What are 'contacts'?

 

 

Last update: 2018-11-30 17:12

Who can change my contacts?

 

Modify Domain Contacts

 

please see Who is able to make changes to a domain?

 

 

Last update: 2018-11-30 17:13

How to change a contact (e.g. set a new email address)?

 

Modify Domain Contacts

 

Please see How to create or modify a contact?

If it is the owner (registrant) of a domain, please see How to Change the Owner of a Domain?

 

 

Last update: 2018-11-22 12:36

How to delete a contact?

 

Delete a Domain Contact

 
Contacts can only be deleted if they are not used with any other domain. Joker.com is automatically taking care of this, so it is safe to try  to delete a 'supposed-to-be-unused' contact. If it is yet in use, it will not be deleted.

To delete a contact, please visit "My Contacts".
You will get a list of all your contacts, searching is possible as well.
Please mark the items you want to delete using the chackbox, and click on "Delete all selected" below.

Please note, that modifying a contact which is linked to one of your domains is also possible by accessing 'Modify' in 'My Domains'.
 Please also consider reading What are 'contacts'?
 
 

Last update: 2018-11-22 12:39

1. Website FAQ >> 1.13 Resellers

Reseller related questions

 

Resellers

 

Please visit section Reseller Docs.

 

Last update: 2018-11-22 11:57

1. Website FAQ >> 1.14 Billing and Payment

What means of payment does Joker.com offer?

 

Payments

 

Currently Joker.com does accept the following payment methods:

 

 

Last update: 2018-11-30 17:14

What is 'Verified by Visa' or 'Mastercard Secure Code'?

 

Credit Card Security

 
Verified by Visa and Mastercard Secure Code are services introduced by the credit card industry, to protect credit card owners from unauthorized use of their cards. This works in such a way, that as a part of the payment procedure, an additional identification is requested, which usually is a password, oder a PIN No.
This is maintained by the bank, which issued the credit card, or the payment provider.
Joker.com does not have access to these credentials, and does not store such data in general.


 

Last update: 2018-11-30 17:15

How to work with 'Verified by Visa' or 'Mastercard Secure'?

 

Verified by Visa

 
When you submit an order at Joker.com, your credit card will be automatically checked if it participates in the program Verified by Visa or Mastercard Secure Code. Please find information on how this works here.
 
If your card is flagged for one of the security measures, a new window will show up.
If you have not yet activated your credit card, simply complete the authentication information requested by your card issuer and create a password. The authentication information could be your date of birth or social security number.
Then submit, and you're done.
 
Please note: This mechanism is provided by your card issuer (bank), we do not have any influence or insights on this.
 

 

Disable 'Pop-Up Killers'

Joker.com has implemented Verified by Visa/Mastercard Secure Code in such a way that your Verified by Visa password/Mastercard Secure Code window will appear in a pop-up, or new browser window.

 

If you have software installed on your computer that automatically closes browser windows that are not generated by you, then this may also prevent your Verified by Visa password/Mastercard Secure Code window from appearing.

 

You will need to disable the pop-up killer software when you make purchases at participating online stores like Joker.com.

 

Sharing Credit Cards

Whether you and your family members share the same password, is determined by your Visa/Mastercard member bank.
Some member banks require everyone on your account to activate their individual card and to create a personal Verified by Visa password/Mastercard Secure ID. Other member banks activate the card for you, in this case, all account holders share the same password.
Please contact your issuing bank for details regarding this.
 
No Software installations needed
One of the advantages of Verified by Visa/Mastercard Secure Code is, that it can work with just about any PC with an Internet connection. There is no special software to install.
 
Once you activate your card, you simply shop as you usually do. Your credit card number is automatically recognized at checkout.
Be sure that Cookies and JavaScript are enabled, and that pop-up killers are disabled on your computer.
 
 
 
 
 

Last update: 2018-11-30 17:16

Problems with 'Verified by Visa' or 'Mastercard Secure'.

 

Problems with the Pop-up Window

 
The web site accessed in the popup window is not provided by Joker.com, but from your bank institution.
Sometimes there are temporary problems at the bank, and the user gets error messages or a blank window. In this case we can only advice you to contact your bank, explain the issue and try to re-order again later.

Joker.com does only charge once this popup application is terminated successfully, so there is no danger of double charging.
 

Other problems could be related to misfunctioning modules or non-standard configuration of your browser.
In this case, please try to:

 

 

Last update: 2018-11-23 13:43

Credit Card limits

 

Credits Card Limits

 

Only credit cards which are not participating in the Verified by Visa / Mastercard Secure security processes might be  validated by Joker.com, in case certain limits are reached. Cards which take part in one of these security programs do not have to be validated, and do not have a special limit.

In case a validation is triggered, this will happen automatically. This has to be done only once, and after this, the limit is cleared.

 

Usually, the validation of non-VbV/MsC cards does not take more than 4 hours, if your credit card validation request has  been submitted before 12.00 UTC.

 

 

Last update: 2018-11-23 15:14

Common Credit Card Payment Problems

 

Common Problems

 

Frequent Payments

If you place a lot of separate orders on the same day, you may encounter problems, because the credit card company may assume double charges.
If you intend to order more than one domain, please try to order them at once, in as less separate payments as possible.

 

If you encounter such issues, please contact your bank resolve these.

 

Verified by Visa Problems

Please have a look at Problems with 'Verified by Visa' or 'Mastercard Secure'.

 

 

Last update: 2018-11-23 14:20

I received an e-mail about "credit card validation"

 

Credits Card Limits

 

Please visit  Credit Card limits

 

 

Last update: 2018-11-23 14:05

How to validate a 'virtual credit card'?

 

Virtual Credit Cards

 
When you are asked to validate your credit card, we expect you to give us a proof of ownership.
This is to prevent from fraud with unauthorized credit card numbers.
 
A copy of a document (contract, receipt etc.), showing that this is your own credit card (your name should be present as well as the credit card number) is acceptable.
 
You can either fax or upload that picture using the standard credit card confirmation process form.
 
Please note: This procedure has become largely superfluous by the general role-out of Verified by Visa and Mastercard Secure programs. Credit cards with one of these attributes are always automatically validated.
 
 

Last update: 2018-11-30 17:17

1. Website FAQ >> 1.15 What is...

What is a Domain Order with 'Extended settings'?

 

Domain Order with 'Extended settings'

 

When you chose the option 'Extended settings' when ordering one or more domains, you will be able to provide more detailed data for the registration process:

 

 

Of course, this always can be configured after the order as well in "My Domains".

 


 

Last update: 2018-11-30 16:36

What is a name service (DNS)?

 

DNS - Domain Name System

 

The domain name service (DNS) provided by Joker.com, your internet provider or your webhosting company, which is essential if you want to actually use your domain.

It is included in all Joker.com domains.

 

The name service makes your domain "work" in such a way, that your web site can be accessed, and emails to you are routed correctly into your inbox. The DNS is responsible to "translate" your domain name into an IP address, which is the resource used by the networks.

 

Please find more information in chapter 1.9 Nameservice or also at Wikipedia.

 

 

Last update: 2018-11-30 17:02

What is 'Email Forwarding'?

 

Email Forwarding

 

This is a service provided by Joker.com, which allows you to create email addresses for a domain, and to forward incoming emails for those addresses to an existing external mail account.

This means: You could have


being forwarded to your email account at your ISP or email provider like Gmail, Yahoo or others.

Please be aware that:


 

For the amount of email addresses per domain, we do not police strict limits. Instead, we apply a fair-use-policy.

As long as we do not observe significant system impacts by either excessive amount of emails sent or addresses created, there will be no restrictions.

'Excessive' here means significantly above average, and "system impact" means significant interference of the general system and/or other users.

 

Current limits are:


Important: A newly created email address (or a changed target address) has to be activated by answering the 'activation email' being sent to the 'Target Email-Address' (click on the link within this email).

 

 

Last update: 2018-11-30 17:09

What is URL Forwarding (Web Forwarding)?

 

URL Forwarding

 

This is a service provided by Joker.com, which allows to direct all HTTP (web) requests for a domain (or subdomain) registered with Joker.com to the webspace of a different, externally hosted domain, e.g. the webspace which is usually included in Internet provider contracts.

This feature enables you to access e.g. 'http://www.[your-domain].com', with the real content residing at 'http://www.[your-internet-service-provider].com/[your Account]'.

 

The redirection is of type 'HTTP/1.1 301 Moved Permanently'.

 

You can use a standard redirection, or a so-called "frame-based" redirection, which will keep the original domain name visible in your browser's location bar.

You are also able to provide your URL forwards with your own special title-, meta- or HTTP header tags.

 

To configure your URL forwarding, please visit the "DNS" menu in "My Domains" with the domain you want to add URL forwards to, click on " + New " and select URL-Forwarding as Record-Type.

 

Please also consider How to create a name server (-record)?

 

 

Last update: 2018-11-22 11:22

What is 'Verified by Visa' or 'Mastercard Secure Code'?

 

Credit Card Security

 
Verified by Visa and Mastercard Secure Code are services introduced by the credit card industry, to protect credit card owners from unauthorized use of their cards. This works in such a way, that as a part of the payment procedure, an additional identification is requested, which usually is a password, oder a PIN No.
This is maintained by the bank, which issued the credit card, or the payment provider.
Joker.com does not have access to these credentials, and does not store such data in general.


 

Last update: 2018-11-30 17:15

What is an AUTH-ID?

 

A Domain's AUTH-ID

 
Most types of domains have an AUTH-ID code.
The AUTH-ID code usually is a 6 to 16 character code assigned by the Registrar at the time the name was created.
Its purpose is to aid identification of the domain owner, so proper authority can be established (it is the "password" of the domain).
The AUTH-ID is used and is necessary for doing transfers between registrars.
If you want to transfer a domain to Joker.com, you have to request this AUTH-ID for any domain to transfer from your current registrar or ISP.
If you want to transfer a domain from Joker.com to another registrar, you may request this AUTH-ID in 'My Domains'.
 

Please find more information here: How to transfer a domain to Joker.com?

 
 
 

Last update: 2018-11-30 17:18

What is UTC?

 

Coordinated Universal Time

 
UTC stands for 'Coordinated Universal Time', formerly known as Greenwich Mean Time (GMT).
It is a time standard being used and synchronized globally, independent from time zones.

 

Please find more information here.

 

Click here for checking what UTC means for your local timezone.

 

 

Last update: 2018-11-30 17:19

What are IDN domains?

 

IDN Domains

 
A few years ago, it was only possible to register domains that contained ASCII characters. This caused difficulties, because often domains could not exactly represent the desired string for registration, and the domain registrants had to find an alternative name.
 
To solve this issue with local language scripts, the so called IDN (Internationalized Domain Names) registrations have been introduced.
IDN allows you to reserve domain names of all known languages (scripts).
 
The technical process for enabling it could be briefly summarized as a conversion of all entered characters to ASCII characters, thus allowing the existing infrastructure to operate with IDN. The result of such conversion is called PUNYCODE. We show the PUNYCODE presentation in our registration procedure for your convenience.
 
Web sites where you can verify PUNYCODES are (IDN specific knowledge is required):

 

Please note: Not all top level domains do provide IDN registrations. Please check our price list, where we show which types of domains do support IDN.

 

 

Last update: 2018-11-30 17:20

What is a 'domain status'?

 

Domain Status

 

If you query the WHOIS ('Whois query') at Joker.com for a domain, you will get one the following domain statuses:


For security reasons, a domain at Joker.com normally has the status "lock". This is the recommended status of your domains, and means that the domain is secured against fraudulent transfer or modification attempts.

The domain status which will be shown in the WHOIS at Joker.com differs from the status shown by the WHOIS of the responsible registry. They usually show registry-specific status codes.

 

 

Last update: 2018-11-30 17:21

What is an "Invalid address" status?

 

Whois Data Problems

 
According to ICANN rules - especially WDPRS is relevant - every registrar has to ensure, that the whois data of all domains is correct and valid.

Each customer as registrant of a domain, has agreed to this by accepting our, and the according registries Terms and Conditions.

When a registrar - like Joker.com - receives a complaint, he has to start a procedure to either make the owner of a domain correct this whois data, or to prove its correctness.
This is policed by ICANN.

Joker.com is doing this in such a way, that the owner and the admin contact of a domain are provided with an email, asking to fax, email or upload a special form to confirm or correct the Whois data.
This form is attached to this email, and is also available for download at Joker.com (menu 'Support' -> 'Downloads').

If Joker.com does not receive this form within 14 days, the domain will be set on "hold", which means it is not usable any more.

In case you have any questions concerning this, please contact us or direct your inquiry to udrp@joker.com.
 
 

Last update: 2018-11-30 17:22

What is a 'Redemption Grace Period' (RGP)?

 

The Redemption Grace Period (RGP)

 
Most gTLD domains - this means domains under ICANN regulation - do know a special status: Redemption Grace Period, often referred to as "RGP".

What does this mean?
A domain usually will be deleted for two reasons:
 
A domain will not be deleted immediately from the database of the registry. Instead, for up to 30 days following the deletion, the domain can not be registered again, but the registrar responsible for the domain has the option to "reanimate" (restore) the domain again on behalf of the registrant.
This option is intended to salvage rather rare cases of renewal problems, before the final deletion of a domain.

Important: Please note that Joker.com does additionally add a grace period of up to 30 days for expired domains. This means, that for regular expired domains, the 30 days of the "Redemption Grace Period" will start after the 30 days of Joker.com's grace period.
 
This is also depends on the type of domain, and the registry operating the domain.
A domain name which is in Redemption still can be restored ("re-registered"), using either the Redemption Restore Procedure to restore your domain, or by browsing the pool of all available domains in RGP.
 
Since most registries define this to be a special procedure, this usually also has a different price tag.
The pricing differs depending on the type of domain, please have a look into the price list.
 
Please also note: After a successful restore of a domain name from RGP, a transfer to another regsitrar is not possible for another 30 days.
 
After 30 days in RGP, the status of the domain will change to "pending delete" for 5 days. During these 5 days, a restore is not possible any more.
 
On the 6th day after the deletion, the domain is available to be registered again.
To provide fair conditions for all, the exact time for when a new registration is possible is randomly chosen.
 
Please find out more about a domain's life cycle.

However, please note that before Joker.com deletes a domain, the responsible contacts of this domain will be notified several times by email. Please find the exact scheme of notifications in ERRP - Expired Registration Recovery Policy.
 
 

Last update: 2018-11-30 16:59

What is Dynamic DNS (DynDNS)?

 

Dynamic DNS

 

Please follow 'What is Dynamic DNS (DynDNS)?'

 

 

Last update: 2018-11-27 10:09

What is an "OT+E" System?

 

OT&E Systems

 

OT&E means "Operational Test & Evaluation".

This usually is the name for testing and evaluation systems, where activities never will affect "real" data or assets like registered domains or contacts.

 

Our OT&E system is a kind of "copy" of Joker.com, where special "fake" registries are connected. Domain orders and object manipulations can be performed without having to operate on real data.

This is to allow for resellers to try out their scripts and methods, using Joker.com API and tools.

 

Our OT&E system mainly consists of 

 

In case you are interested in using these systems, please consider becoming a reseller of Joker.com.

Resellers do benefit from discounts of up to 40% on all prices.

 

 

Last update: 2018-11-27 10:23

What is a domain name's life cycle?

 

Life Cycle of a Domain

 

It is important to know: When you register a domain name, you do not actually buy it, in fact you are paying for the right of using the domain name for a particular period of time.

Once this period terminates, the registration expires. Before this happens, you will be notified - and have the right to renew the domain name for an additional period.

The life cycles of a domain name may differ, dependent on the type of domain, and how the relevant registry is handling it. Below is illustrated, how the life cycle of a typical generic top level domain looks like:

 

Life Cycle of a Typical gTLD Domain Name

 

LifeCycle

(source of picture: ICANN.org)

Registration (1-10 years)

A domain name usually can be registered for a span of 1 year up to 10 years.

Auto-Renew Grace Period (1-90 Days)

This is the date when the registration period is over. Many individuals have a mis-conception that a domain would become available after that date, which definitely isn’t the fact. Once the domain reaches the expiration stage, there are few other stages before it can be re-registered.

Upon expiration, the domain name may become inactive, though the registrant can still renew it with regular renewal charges. The domain would still stay there in your domain control panel. This stage of the domain life cycle is termed as the auto-renew grace period which would usually be anywhere in between 1 to 45 days (Please find below the Joker.com TLDs Life-Periods). This period varies between registries and registrars.

 

Redemption Grace Period (up to 90 days)

 

Next comes the redemption stage ie. when a domain isn’t renewed by the owner during the grace period, it enters into redemption. Please find the detailed description here: What is a Redemption Grace Period (RGP)?

A typical generic top level domain resides in the Redemption for 30 days before moving onto the next stage. Some country domains (ccTLDs) have longer periods.

 

Pending Delete

 

At this stage, there isn’t any possibility for you to renew it. The registrar sends a command to the Registry for deleting the domain, the domain now enters the last phase of the life cycle called pending delete. The domain stays in this stage usually for 5 days.

 

Released / Available to All

 

As it suggests, the domain becomes available to all and there isn’t any control of anyone.

 

 

These are the Joker.com TLDs Life-Cycle Periods:

 

 TLD  Auto-Renew/Expired Grace Period (days)
 Redemption Grace Period (days)
  Pending Delete (days)
 DE  25   40    0 
 EU  20   40    0 
 AT  0    59    0 
 NL  20   40   0 
 UK  90   90    90 
CH, LI  0    27    40 
 all other  30   30    5 

 

 

 

Last update: 2018-11-27 10:25

What is a 'Premium Domain'?

 

Premium Domains

 

Premium Domains usually are domains not available at the normal/fixed rate for this type of domain.

 

There are these major types of premium domains:

  1. registered domains offered by global networks, run by companies, with individual prices; have to be purchased by transferring the domain
  2. domains offered by the registrys at special rates, to be purchased using domain registration
  3. expired domains - domains which have not been renewed by their former owner, currently at the end of the RGP phase

 

Joker.com does offer all types of premium domains. Most of them are available using the regular order process. For the RGP expired domains, there is a special section to order these.

Domains of the first type have to be transferred during the order. This usually happens in real time, because those domains are already prepard for "fast transfers".
 

Prices do cover a wide range - if you need the right domain name for your new business, you probably will find it here.

 

 

Last update: 2018-11-27 12:13

What is an 'Expiring Domain'?

 

Expired Domains

 

Expiring Domains are domains which are already registered with Joker.com, but which have not been renewed by the former owner. You may purchase them right before they are deleted - once they are deleted, they may be gone for ever.

Expiring domains are not 'weighted' by value, we offer them all for the same regular RGP price, which is determined by the registrys.

 

As with the Restore Procedure, the price consists of the regular RGP fee, plus the price for a regular renewal for one year.

 

That's why you really may make a snatch here.

 

Please find out more about expired and premium domains.

 

 

Last update: 2018-11-27 12:27

ERRP (Expired Registration Recovery Policy)

 

Expired Registration Recovery Policy

 

According to the ICANN policies, all ICANN-accredited registrars like Joker.com are obliged to establish certain procedures regarding the communication with domain owners (the registrants) in the event of due renewals.

As of 9/01/2013, each registrar has to comply with certain minimum requirements regarding the notification of domain owners (registrants) about the expiration of his domain.

 

This is part of the ERRP, the "Expired Registration Recovery Policy", and this also includes the obligation of the registrar to send at least two notices to the registrant before, and one notice after the eventual expiration of a domain.
Please find more details at ICANN.

 

Timing and number of notices to be sent are defined by ICANN.

Of course, ERRP mails will not be sent if a renewal already happened.

 

This is the complete schedule of all renewal notices issued by Joker.com for domains:

 

Renewal Notices
 sent when  sent to whom ( role )
 60 days before expiration creator (who ordered a domain)
 30 days before expiration creator, admin, billing
 26 days before expiration* owner* (registrant in Whois), creator
 10 days (was: 2 weeks) before expiration creator, admin, billing, owner*
 2 days before expiration creator, admin, billing, owner*
 2 days after expiration owner, creator

*: new mailing, or new adressee

 

 

Last update: 2018-11-27 12:38

What is meant by 'Whois Data Accuracy'?

 

Whois Data Accuracy

 

Beginning with the new domain endings (new gTLDs), ICANN set a new requirement for the data of a registrant to register a domain. The official specification of these new requirements can be found here.

Please note: Since the GDPR became into force, no personal data is publishedi nWhois fpr gTLDs.

 

For all generic TLDs (gTLDs), a Whois data validation has to be performed by the registrar in the following cases:

 

 

When a new domain is registered or transferred, or the Registrant is modified, we will immediately send an email to the Registrant email address specified for the domain.

 

This email contains a link - by clicking this link, the related email address is registered as verified.

 

The email must be verified within 15 calendar days, otherwise the domain associated with this Registrant's email address might be suspended. In this case, the domain will point to a special landing page.

This landing page will make aware of the problem, and provides information to resolve the problem.

There will be at least three (3) additional notices by email, before the end of the 15-day-period.

 

The verification email will be sent from "Joker.com", and the subject is

"Please verify your Email Address for your domain(s)".

 

This verification will only happen once per email address, unless technical problems (e.g. bounces) are recorded, or the Registrant's record is modified.

 

You will always find domains which are pending verification listed in your Joker.com's dashboard. You are also able to re-send the verification email again at any time.

 

In case your Registrant's email address contains errors, was mistyped or is otherwise not functional, please modify the related domain(s) and enter a new Registrant's email address, using 'My Domains'. A new verification link will be sent, and you also may trigger a re-send using your Joker.com's Dashboard.

 

 

Last update: 2018-11-27 16:06

What is 'Email Verification'?

 

Whois Data Accuracy

 

please find this topic here: What does 'Whois Data Accuracy' mean?

 

 

Last update: 2018-11-27 16:42

What is 'Two-factor-authentication (2FA)'?

 

Two Factor Authentication (2FA)

 

Two-factor-authentication is an optional, but highly recommended security feature, which adds an extra layer of protection to your Joker.com account.


Once enabled, you will need a six-digit security code in addition to your password, whenever you log in to Joker.com.
To generate these security codes, you will need a device for this. Your smartphone will be fine.

These two factors – the password, you know, and the smart phone, you have – add an additional layer of security against theft of credentials or dictionary attacks.

 

One of the most common and practical options for this purpose is using a mobile app for your smartphone. Those are usually free of charge, but any device or app which are capable of talking the TOTP protocol should work as well. Here is an incomplete list of some apps:

 


During the short procedure to enable two-factor-authentication, you will receive a special 16-digit recovery code.
It is very important that you write this key down and store it somewhere safe.

 

If you ever lose your phone, or can't receive or generate a security code, you will need this recovery code for emergency access to Joker.com.

 

Please log into your Joker.com account and choose to activate or deactivate two-factor authentication in your Joker.com Profile.

 

 

Last update: 2019-08-19 10:46

What is 'AuthInfo2'? (.DE domains)

 

.DE Domains

 

If the domain holder cannot ask their current provider to obtain a regular AuthInfo from DENIC - e.g. because the provider does not exist anymore, or the domain holder cannot reach the provider - a so called provider change password (AuthInfo2) can also be requested from DENIC directly.

 

In this case, the domain holder should contact the provider who is going to administer the domain in the future (e.g. transfer@joker.com).

 

The provider initiates the generation of an AuthInfo directly at DENIC. DENIC then sends the AuthInfo it has generated to the domain holder by registered letter.

 

The letter will be addressed to the address recorded in the whois database. In case of domain holders that are not resident in Germany, the letter is addressed to the Admin-C in Germany in order to avoid long delivery times and to guarantee safe delivery.

 

In parallel to these actions, DENIC records the generated AuthInfo in its database in form of a hash.

The domain holder now communicates the AuthInfo to the provider who will administer the domain in the future, and the new provider starts the provider change by submitting the AuthInfo to DENIC.

 

Please send an email to transfer@joker.com, if you need to request an AuthInfo2.

 

 

Last update: 2018-11-27 17:07

1. Website FAQ >> 1.16 FAQ for specific Top Level Domains

.AT Renewal/Deletion Policy

 

.AT Domains

 

Where can I find an .AT domain's service period?

 It is shown in 'Whois' at Joker.com, and the information is called 'expiration date'.

 

What happens when an .AT domain is deleted by the end of the current service period?

The domain can be used until the end of the paid service period. Afterwards, it will be automatically locked, rendering it technically inoperative. The domain’s internet services (website, e-mail) also becomes inoperative as well as the domain’s sub-domains. After this technical lock (presumably 8 weeks) the domain becomes available for a redelegation (can be registered again).

 

What happens if an .AT domain is deleted explicitly?

The registry, NIC.AT, will immediately lock the domain, thus rendering it technically inoperative. The domain’s internet services (website, e-mail) also become inoperative, as well as the domain’s sub-domains. After this technical lock (presumably 8 weeks) the domain becomes available for a redelegation.

 

How can an .AT domain be deleted?

If a .AT domain will be deleted because of non-renewal, the deletion happens one (1) day before the end of the regular term. The "withdraw" procedure will not be applied, no addtional costs arise.

Explicit deletion becomes effective immediately.
 

Who can delete an .AT domain?

The domain can be cancelled (deleted) only by the domain holder – in writing and signed by the proper person or company. The holder thereby abandons all rights and liabilities regarding the domain. Subsequently, the domain can be registered  anew.
Domains that are administered by a nic.at-registrar can also be cancelled directly with the registrar. Please contact your ISP in this case.

 

 

Last update: 2018-11-27 17:09

.XXX - How do I activate my .XXX domain?

 

.XXX Domains

 

If you are successful with your .XXX domain purchase, you will receive an email from the .XXX domain registry ICM. This email will contain a link which you must click on and complete the steps to the authentication process on the registry's ICM website.

The verification process ensures that .XXX registry ultimately holds verified details for the registrant of the .XXX domain(s).

For more information on .XXX domain applications and policies, please visit ICM registry.

 

 

Last update: 2018-11-27 17:23