General Information

What is an "OT+E" System?

OT&E stands for Operational Test & Evaluation, which is a type of testing and evaluation system that is designed to avoid any impact on real data or assets such as registered domains or contacts.

At Joker.com, we have an OT&E system that is essentially a duplicate of our main system, with special "fake" registries that are used for testing and evaluation purposes. This allows our resellers to test their scripts and methods using the Joker.com API and tools, without having to worry about making changes to real data.

With our OT&E system, resellers can perform domain orders and object manipulations in a simulated environment, allowing them to test their systems and make any necessary changes before going live with their services. This helps to ensure a smooth and error-free experience for our resellers and their customers.

Our OT&E system mainly consists of:

In case you are interested in using these systems, please consider becoming a reseller of Joker.com.

Our resellers benefit from discounts of up to 40% on all prices.

Why would I register as a Reseller?

Without a doubt, there are plenty of compelling reasons to join our reseller program. Let's explore the exciting advantages you can enjoy:

How to register as Joker.com Reseller?

Please click here for more information on how to register as a Joker.com reseller.

Who could become a Reseller?

Whether you're an individual or a company, you are eligible to become a Joker.com reseller. If you have five domains or more, it's definitely worth considering the reseller opportunity.

Is there a fee for becoming a Reseller?

No, becoming a Joker.com reseller is free.
However, resellers have to fund their account with Joker.com in advance (pre-payment).
You are free to decide to what extend to fund your account.
 
Every time you place an order, the amount for this order will be deducted from your account. This is especially useful to guarantee reliable auto-renewals, in case you chose to make use of this feature.

How to update my Reseller data?

To modify your personal data, your standards for registration, whois templates and more, please login to Joker.com using your reseller credentials.

Then in the dashboard, click on 'Reseller Area'. under "Quick Access" section, and then choose 'Update Reseller Data', or use the menu 'Resellers', followed by 'Reseller's Profile'

You will find more settings like 'language for system emails' or 'auto renewal' in 'Your Account', or also in the menu 'My Joker' followed by 'My Profile'.

How to add existing domains to my portfolio?

Transition to a reseller account

If you decide to let your Joker.com login account migrate to a Joker.com Reseller account, all your domains will be added automatically to this Reseller account.

 

Moving a domain from Joker.com User A to User B (cooperative)

If you own the existing domain, using another Joker.com account, please visit "My Domains" from the "Domains" menu.

Click on the "menu" icon ("hamburger" icon on the right) of the domain you want to move, and choose "Grants".

Choose "Assignement" (= "Internal transfer") as "Role", enter the email address of the account holder to whom the domain should be transferred to, add a comment/description if you which, and press "add".

You may then add more domains; please press "save" when you are done.

After this, a transfer-link is sent to the email address you entered. You will also find this as a "pending" record in the "Grants" dialogue mentioned above. The "transfer link" will be valid for 7 days.

The recipient of the transfer-link imports the domain simply by clicking on this link.

As an alternative, this email also contains an "internal transfer key", which can be used using "Domain Transfer" on Joker.com ("internal transfer").

 

Moving a domain from Joker.com User A to User B (claim)

If you want to "move" or claim domains from one Joker.com account (regular or reseller) to another Joker.com account (e.g. your new reseller account), please choose "Change Ownership or Permissions of a Domain" from the "Domains" menu.

Enter your domain, and "proceed" - depending on the Whois data and current ownership of the domain, you might have to send in a document.

Procedure with Email Gateway

If you want to 'move' domains owned by other Joker.com login accounts, you can do this easily using the Roles & Grants system to perform an Internal Transfer to the account of choice.

What is the 'admin' email address for?

A Joker.com reseller usually has two registered email addresses with Joker.com, one for the 'robot' emails, and another for administrative tasks.

Reseller news and monthly invoices will be sent to the administrative address. The 'robot' address corresponds to the standard address associated to the Joker.com login.

All notifications resulting from domain orders, renewals and modifications will be sent to this address.

This address for notifications can be changed easily in 'My Profile'.

What is the so called 'Additional Whois Signature' for?

The "Additional Whois Signature" is part of the data asked during the registration as a Joker.com reseller.

Those input fields are optional, but if you provide them, they will be used to publish your strings in global whois for your domains.

This way your customers can identify you as their domain provider.

The strings you provide will be shown as "Sponsoring Reseller".

Please note: You can provide or modify this data at any time in the Reseller's Area.

What is the Joker.com PGP/GPG-Key?

This is Joker.com's  public GPG/PGP key - you may use it to verify signed mails sent from Joker.com:

-----BEGIN PGP PUBLIC KEY BLOCK-----
Version: GnuPG v1.0.7 (GNU/Linux)
mIsEPOorJQEEAJauWOOvusxn9GFEPjZnQ3x/48OfaPwSN4cIF5ezpUT6FycZQa+q
eUnNlS+bj80ULXnyyigmkUGwEtW/Qoyd55RM983pr4KtuHSMSU9gCN1syuHlDOAm
71u6irfv5RaHbJXauMCAgUKn+dBNZVZyUTm9aW2pudcwY45apF2tieTZAAYptClq
b2tlci5jb20gc2lnbmVyIHNlcnZpY2UgPGluZm9Aam9rZXIuY29tPoiyBBMBAgAc
BQI8/NifAhsDBAsHAwIDFQIDAxYCAQIeAQIXgAAKCRAm3eE0EUTiIx9RA/9HGDrD
cVM6PjZHr5jpT4svpv7xrjVRn2OIR+s80RuBAnLyAWOflqJ9342SYD8C7BMAqYm4
wXvC3/yvbQEAqsmJ5Bbq2NV+KDepahTtL8SUQ6TkOSUd9NDOvLoQWVI6o1Dz/3MG
HLJfNtx6067Sq8pP8PuYyscPyZ7/uiUilyOrqg==
=O/7Q
-----END PGP PUBLIC KEY BLOCK-----

 

 

If I want to leave Joker.com one day, do I have to expect problems transferring my domains?

Joker.com respects its customers and provides outgoing transfers as normal operations.

There are no additional of hidden fees associated with a outgoing transfer.


What is the minimum amount I have to pay in advance to become a reseller?

Currently, there is no minimum funding requirement for your reseller account. Your discount will be based on the revenue you generated in the past, allowing you the flexibility to grow at your own pace. 

For more information, please also see Joker.com Reseller Subscription.

Do I have to pay VAT?

No VAT is charged for:

VAT is charged for

Swiss and Liechtenstein customers are free from paying VAT until December 31st 2017. Legislation will change there on Jan 1st 2018, which means we have to charge the VAT rate there as well - unless you provide us with a UID.

What is the difference between a reseller and a retail customer?

As a reseller, you benefit from several additional options:

Should I use PGP?

PGP or GPG is only needed in case you want to make use of the email gateway to order, renew or manage domains. If you want to use the API, RPanel or the Website, PGP is not needed.

May I use several methods in parallel to access my domains?

Yes, this is possible. However, you should make sure that you don't issue the same orders on the same object twice, i.e. if you you send a renewal request through the mail interface, and do the same using dmapi, the domain will be renewed twice.

How to renew a domain without having funds in my account?

Please logoff from Joker.com, and then visit "Renew your Domains" from the "Domains" menu.

You will then see a "Simple Renewal", where you can renew any domain with any payment method.

You may also use another Joker.com account, or create a new one for this. Only if you are logged in using your regular reseller account, the system always uses the reseller funds for payments.

As an alternative, you also may put only some small funds into your reseller account, just to allow for regular renewal.

Using PayPal instantly adds funds to your account.