- **Better SEO control** with accurate permanent/temporary redirects
- **Predictable request handling** for apps and APIs (method-preserving options)
- **Greater flexibility** for managing site migrations, A/B tests, and form workflows
| **TLD** | **Auto-Renew/Expired Grace Period (days)** | **Redemption Grace Period (days)** | **Pending Delete (days)** |
| DE | 25 | 40 | 0 |
| EU | 20 | 40 | 0 |
| AT | 0 | 59 | 0 |
| NL | 0 | 40 | 0 |
| UK | 89 | 90 | 90 |
| CH, LI | 0 | 27 | 40 |
| all other | 29 | 30 | 5 |
For a complete list of contact handle prefixes used across all TLDs, please refer to the [**Contact Prefix Reference Table**](https://joker.com/faq/books/reseller-documentation-en/page/tld-list-and-assosiated-contact-prefixes)
*Some premium domain names have sold for **millions of dollars**, such as "business.com," "insurance.com," and "vacationrentals.com."*
Premium domains can be classified into three major types: 1. **registered domains** offered by global networks, run by companies, with individual prices; have to be purchased by transferring the domain 2. domains **offered by the registries at special rates**, which can be registered 3. **expired domains** that are currently at the end of the [RGP](https://joker.com/faq/books/jokercom-faq-en/page/the-redemption-grace-period-rgp) phase. Joker.com offers **all three types** of premium domains, with most of them available through the regular order process. However, for RGP expired domains, there is a [separate section for ordering.](https://joker.com/goto/premium) For domains of the first type, a transfer is required during the order process. The transfer usually occurs in real time as these domains are already prepared for fast transfers. If you need an exciting domain name for your new business, [you probably will find it here](https://joker.com/goto/premium "Joker.com Premium Domains"). # Account This section provides articles and step-by-step instructions to help users create and manage their Joker.com accounts. # Setting up Your Joker.com Account ### First Steps To be able to register and manage your domains, the first thing you need is to create a user account at joker.com. This can be done in a few easy steps: ##### 1. Click on "Register" at the top right corner:  ##### ##### 2. Fill out the form, and click the "Register" button:  ##### ##### 3. After successful registration, you will see the notification in the top right corner:  ##### ##### 4. Last step is activating your account, by clicking on the link in the verification email:  That's it! Your account is ready and you can start ordering and managing your domains. # What is Two Factor Authentication? ### Two Factor Authentication (2FA) To **enhance the security** of your Joker.com account, we highly recommend enabling the optional two-factor authentication feature. This feature adds an extra layer of protection by requiring a six-digit security code, in addition to your password, whenever you log in to your account. To generate these security codes, you will need a device or password manager that supports 2FA, such as your smartphone. The combination of your password and your smartphone adds an additional layer of security against theft of your credentials or dictionary attacks. Using a mobile app for your smartphone is a practical and popular option for generating these security codes. Many of these apps are free, but any device or app that supports the [**TOTP protocol**](https://en.wikipedia.org/wiki/Time-based_One-time_Password_algorithm "Wikipedia") should work. Here is a list of some recommended apps (though not exhaustive): - [Google Authenticator ](https://support.google.com/accounts/answer/1066447?hl=en)(Android, iOS, Blackberry) - [Microsoft Authenticator](https://www.microsoft.com/de-de/account/authenticator) (Android, IOS) - [Amazon AWS Virtual MFA](https://aws.amazon.com/de/iam/features/mfa/) (Android) - [Authentikator](https://chrome.google.com/webstore/detail/authentikator/jgbgbfmcojcfkpmblnbadaomjmpdooac) (Chrome Browser – do not use on the same computer)Note: The user settings for Joker,.com always automatically apply to the reseller portal **RPanel.io** as well, also with regard to the activation of the 2FA.
### Setting up 2FA To set up 2FA, you need to do the following: ##### 1. Log in to your Joker account and choose "Profile" from the "My Joker" menu on the left side of your dashboard:  ##### 2. On the next screen, in the bottom-left corner switch the 2FA slider to the "Enabled" position, and click the "Proceed" button: ##### 3. Following the instructions, scan the QR code and enter the Authentication-code into the corresponding field. Click "proceed": ##### 4. Save the recovery key. It is very **important** that you **write this key down** and store it in a safe place! Then click "proceed":  ##### 5. Enter the recovery code from the previous step, and click the "enable" button:  ##### 6. You are done! In the top right corner you will see the notification: **If you ever lose your phone, or can't receive or generate a security code, you will need the recovery code shown in step 4 for emergency access to Joker.com!**
If you have **lost** your 2FA access device or recovery code, please contact our [support](https://joker.com/goto/support "contact our support"). Later, you can easily activate or deactivate two-factor authentication in your **[Joker.com Profile](https://joker.com/goto/myjoker)** as described in step 2. # Change and Recover Your Password ### Password Change You can easily change your password in a few steps: ##### 1. Log in to your account and choose "Profile" in the "My Joker" menu on the left side:  ##### ##### 2. On the right, under the "Password" section, enter your current and new password, and click "Save":  ##### ##### 3. Done! You will receive a notification email, next time you can log in with your new password. ### ### Password Recovery In case you have lost your username or password, you will need to initiate password recovery. Please do the following: ##### 1. Under the "Login" section, click the "Forgot your password?" button:  ##### ##### 2. On the next screen, enter your login and/or email, and click "Send Password" or "Send Login":  ##### ##### 3. Password recovery link or your Login information is sent to you via email. Open the email and click "Recover password":  ##### ##### 4. Following the link, choose "Yes, I hereby confirm this request and agree", and click "proceed":  ##### ##### 5. New password has been generated for you, you can use it to log in to your account. We strongly recommend changing your password as soon as you get access to your account!  # Understanding Your Dashboard*\* available only for Reseller's account*
**Note:** Only the domain creator can modify the "auto-renew" feature of a domain, or transfer the domain.
### Reseller's Features --- For Joker.com Resellers, there's an additional option called "Direct assignment." This allows you to instantly assign roles to another Joker.com account without sending an invitation. "Direct assignment" also enables you to quickly **move domains between your different Joker.com accounts.**  # Becoming a Reseller ### Why Become a Joker.com Reseller? Without a doubt, there are plenty of compelling reasons to join our reseller program. Let's explore the exciting advantages you can enjoy: - **Discounts:** As a Joker.com reseller, you'll receive discounts on all domain transactions. You'll start with a **20%** discount, which can increase up to **40%** based on your activities. Saving money while expanding your business is a win-win situation! - **User-Friendly Interface:** Gain access to the Reseller Control Panel (rpanel.io), an alternative web interface designed specifically for resellers. This powerful tool simplifies domain management, allowing you to effortlessly handle even large volumes of domains and contacts. Real-time data presentation eliminates the need for time-consuming form submissions. - **Test and Tryout System:** Explore Joker.com's registration and domain manipulation methods without affecting real data. The OT&E system provides virtual domains and registries, enabling resellers to experiment and test various functionalities. You can experiment fearlessly, honing your skills and gaining confidence. - **Seamless Integration:** Our HTTP-based API makes scripting and integration into your existing solutions a breeze. Automate processes and streamline your workflow with ease. - **Convenient API and Email Gateway:** Register domains effortlessly by sending commands via email using PGP-signed emails. Our user-friendly API and email gateway simplify the domain registration process, ensuring a hassle-free experience. - **Integration Modules for Hosting Solutions:** If your business utilizes hosting solutions like **WHMCS, Clientexec, or Hostbill**, consider automating your domain needs with our integration modules. These modules facilitate domain registration, renewal, billing, and maintenance, seamlessly integrating them into your existing business solution. Installation requires only a few simple steps, if necessary at all. ### Who Can Become a Reseller? Whether you're an individual or a company, you are eligible to become a Joker.com reseller. If you have five domains or more, it's definitely worth considering the reseller opportunity. ### Is There a Fee for Becoming a Reseller? No, becoming a Joker.com reseller is absolutely free. However, as a reseller, you'll need to fund your Joker.com account in advance (pre-payment). The amount you decide to fund is entirely up to you. Each time you place an order, the corresponding amount will be deducted from your account. This feature ensures reliable auto-renewals if you choose to utilize it. ### What is the Minimum Funding Amount to Become a Reseller? Currently, there is no minimum funding requirement for your reseller account. Your discount will be based on the revenue you generated in the past, allowing you the flexibility to grow at your own pace. ### How Can I Become a Reseller? Simply click [here](https://joker.com/reseller/registration/steps) and follow the instructions. # Payment Methods and Invoicing**Klarna** is a payment provider similar to Paypal and offers both an online payment and purchase on the invoice. Simply select "Klarna" as your payment method - you can decide in the next step which variant you would like to choose. No fees are charged to the buyer. For more details see [klarna.com](https://klarna.com)
**8. Payment Account:** - Conveniently deposit your planned funds, regardless of an upcoming order - Mark as many of your domains as you want for automatic renewal - Never again run into a deadline problem at the end of your domain's term - Use the most convenient payment method, including easy and cheap wire transfers directly to your account if you don't want to use credit cards or PayPal - You still keep full control at any time and receive the usual notices about domain renewals. Automatic renewals will be marked accordingly - You can be automatically notified about your account balance when it falls below a specified amount - You can set up an automatic top-up of your account (not available for all payment methods) ### Activation of Your Payment Account - After registering a login account at Joker.com, please note that it takes 3 days for the possibility to activate a customer account to become available - Your account will be activated with your first deposit. You can do this by either going to the home page ([dashboard](https://joker.com/faq/books/jokercom-faq-en/page/understanding-your-dashboard "Understanding Your Dashboard")) and selecting "Account balance" followed by "Deposit into account," or by choosing the menu "My Joker" and selecting "Fund/Increase" - This will take you directly to the account deposit section. You can access an overview of your account and your account movements at any time through the account overview. Additionally, you can activate and set a notification for a low account balance from there - If you do not see a "Balance" view in your dashboard, please feel free to contact us for assistance ### Receipts for Domain Orders Joker.com sends receipts for domain orders via email only. The receipts are sent to: - The email address associated with your log in account - The email address of the Default Billing Address you set in "My Profile" - The email address of the billing [role](https://joker.com/faq/books/jokercom-faq-en/page/roles-and-permissions) (if created and granted)Please note that the postal address of the receipt will be the same as the billing contact address used. Joker.com does not send invoices by regular mail. Resellers will also receive a monthly invoice for all sales of the previous month, and VAT-IDs are accepted.
More information about roles and billing roles you can find [here](https://joker.com/faq/books/jokercom-faq-en/page/roles-and-permissions) ### Order overview You can find an overview of all your orders and domain registrations from the last 3 years under “My Joker” -> “Orders” You can filter by numerous criteria and also export the data as a file.**Note:** This mechanism is provided by your card issuer (bank), and Joker.com has no influence or insight into it.
### Problems Associated with Verified by Visa/Mastercard Secure **1. Problems with the Pop-up Window** The pop-up window accessed during the process is not provided by Joker.com but by your bank. Occasionally, there may be temporary issues at the bank, resulting in error messages or a blank window. In such cases, contacting your bank, explaining the issue, and attempting to reorder later is recommended. Joker.com only charges once the popup application is successfully terminated, so there is no risk of double charging. Other problems may be related to malfunctioning modules or non-standard browser configurations. To address this, you can try the following: - Disable popup-blocking browser functionality to ensure the popup window opens. - Allow JavaScript, as the popup window requires it to function. - Enable cookies in your browser. - Disable any modules that may alter your browser's behavior (e.g., browser extensions in Firefox). Malfunctioning modules can cause a blank popup window or load the Joker.com site within the popup. Temporarily disabling your antivirus software, which may contain popup blockers, is also worth trying. **2. Sharing Credit Cards** Whether you and your family members share the same password depends on your Visa/Mastercard member bank's policies. Some banks require individual activation of each card and the creation of a personal Verified by Visa password/Mastercard Secure ID. Other banks activate the card for all account holders, resulting in a shared password. Contact your issuing bank for specific details. Once your card is activated, you can shop as usual, and your credit card number will be automatically recognized at checkout. Ensure that cookies and JavaScript are enabled and that pop-up blockers are disabled on your computer.To get help as quickly as possible, please use this [Checklist](https://joker.com/faq/books/jokercom-faq-en/page/how-to-open-a-support-ticket-a-checklist)
# Domain Management This chapter offers instructions on how to manage your domain: the registration process, modifications, adding services, renewing, and restoring domains. It equips you with the knowledge and tools needed to handle your domains with ease and confidence. # Registering a Domain Name ### How to Register a Domain Name?If you are interested in a Premium Domain Name, please see also this article: [How to Register a Premium Domain](https://joker.com/faq/books/jokercom-faq-en/page/premium-domain-name-registration)
##### ##### 1. Go to the Joker.com homepage and enter your desired domain name in the search field. Click "Search & Register Now."Most registries require a minimum of 2 characters (excluding endings), and the maximum length we support is 67 characters (including endings). The domain name cannot start with a hyphen "-", and some domains cannot start with "bq-" or have hyphens "--" at the third and fourth position. Refer to the registration policies for .de domains (below) for more information.
 ##### ##### 2. On the next page, you'll see the availability of your desired domain name in different namespaces. Click [here](https://joker.com/faq/books/jokercom-faq-en/page/what-is-tld-or-top-level-domain) to learn more about which TLDs are available at Joker.com. You can also check our [Pricelist](https://joker.com/domain/prices) to see if a specific TLD is supported.  ##### ##### 3. Once you've chosen the perfect domain name, add it to your shopping cart and proceed to checkout. At this stage, you can also add a Privacy service for your domain. If you're interested in privacy, you can find more information [here](https://joker.com/faq/books/jokercom-faq-en/page/privacy-services). Click "checkout," and you'll be prompted to log in. If you don't have an account, you'll have the opportunity to register one.  ##### ##### 4. On the next page, you'll need to create contacts for your domain name. You can either create new contacts or use existing ones. Please note that contact requirements may vary for some ccTLDs (country code top-level domains).  ##### ##### 5. After adding the contact information, you can choose the nameservice to be used for your new domain. You can either add external nameservers or use Joker nameservers for free. You can always change nameservers later if needed. More information about nameservice can be found [here](https://joker.com/faq/books/jokercom-faq-en/page/what-is-domain-name-service-dns). Additionally, you can add domain permissions (see [roles)](https://joker.com/faq/books/jokercom-faq-en/page/roles-and-permissions "Roles and Permissions") and choose to make your Whois information public by selecting "Whois opt-in." ##### ##### 6. Review the domain information and make any necessary corrections.  ##### ##### 7. Select your preferred payment method, agree to our [Terms and Conditions](https://joker.com/index.joker?mode=page&page=terms_cond), and complete your order.  ##### ##### 8. Verify your Domain Order. To check if your domain has been successfully registered, wait for the email notification. You can also query our 'Search whois' tool by entering the domain name in question. A successfully registered domain will also appear on your dashboard within a couple of minutes after registration. ### ### Registration Policies for .de Domains --- Valid characters for a .de domain name include: - Numbers (0-9) - Hyphen (-) - Letters (a-z) With the introduction of IDN registrations, an additional 92 characters are allowed from the character sets Latin Extended-A and Latin-1 Supplement. Important rules for .de domains: - .de domains can consist of numbers only. - A domain name can be between 1 and 63 characters long, regardless of whether it is an IDN or not. - A domain name cannot begin with a hyphen (-). - Hyphens are not allowed in the 3rd and 4th positions of a domain name. For more information, please refer to [DENIC-Domainrichtlinien](https://www.denic.de/denic-domainrichtlinien-master). ### ### My Order Failed --- If your order for domain registration failed for any reason, the specific domain order request has FAILED. Unfortunately, it is not possible to 'reactivate' this order request, so please start a new order. The reason for the failure is always stated in the email sent after every domain order. In some cases, you may encounter the error message "The domain is already registered," indicating that the domain was temporarily reserved by your first request. If this happens, please try again after a few minutes to allow the process to settle on our side. If the issue persists, please contact us and provide your order details. # Privacy Services ### Secure your Domain Privacy --- Since May 25th, 2018, European and generic top-level domains have limited the amount of Whois data available on the internet to comply with the European data privacy regulation (GDPR). However, **the registrant's data still needs to be submitted to the registries**. Some top-level domains require the complete set of Whois data and make it publicly available. The WHOIS service provides information such as the registrant's name and, depending on the responsible registry's policy, their street address and email addresses. It is important to note that using incorrect, incomplete, or fake data violates the registration agreement with the related registry and Joker.com, and may result in the deletion of the domain name (refer to section 5.c/11.d of [Joker.com T&C](https://joker.com/index.joker?mode=page&page=terms_cond)). To protect registrants from data abuse, proxy-privacy.com, through IDPS (International Domain Privacy Services) GmbH, a subsidiary of CSL GmbH, offers privacy protection services. These services effectively shield the registrant's information, keeping their data confidential. By using these services, the registrant is represented by alternate contact data provided by IDPS GmbH while remaining compliant with registration policies. The registrant's own data will still be securely maintained and escrowed by Joker.com to ensure the registrant's ownership of the domain and compliance with ICANN's and the registry's policies. Privacy services are available for most gTLD domain names. The availability of privacy services is indicated in the [price list](https://joker.com/goto/prices) and [domain search](https://joker.com/goto/order) ( [](https://joker.com/faq/uploads/images/gallery/2024-12/3q1image.png) Whois Proxy Privacy available). Here is an example of what privacy service means to a domain name's public Whois output:| ##### Standard Whois Output\* | ##### With Privacy Basic | ##### With Privacy Pro | |
| **Registrant Name:** | Max Musterman | Max Musterman | On behalf of yourdomain.com |
| **Registrant Organization:** | ACME | ACME | c/o IDPS International Domain Privacy Services GmbH |
| **Registrant Street:** | Main Street 123 | c/o IDPS International Domain Privacy Services GmbH Hansaallee 191 | Hansaallee 191 |
| **Registrant City:** | Foo City | Duesseldorf | Duesseldorf |
| **Registrant State/Province:** | ABC | ||
| **Registrant Postal Code:** | 54321 | 40549 | 40549 |
| **Registrant Country:** | DE | DE | DE |
| **Registrant Phone:** | +99.110 12345678 | +49 211 867 67 448 | +49 211 867 67 448 |
| **Registrant Fax:** | +99.110 12345679 | +49 211 867 67 6448 | +49 211 867 67 6448 |
| **Registrant Email:** | yourprivatemail@email.com | 35b27c46c3d9040b881fc4f@proxy-privacy.com | 35b27c46c3d9040b881fc4f@proxy-privacy.com |
| mandatory 1-year renewal with transfer: | USD 13.70\* |
| optional 1-year privacy basic service: | USD 1.49\* |
| **result** - **1-year** additional domain term, and **17 months** of privacy | USD 15.19\* |
| 1-year renewal for the .com domain: | USD 13.70\* |
| 1-year privacy pro service: | USD 2.49\* |
| **result** - **1-year** additional domain term, and **15 months** of privacy | USD 16.19\* |
| the additional 3 months are "rounded down" which means, they are added, but not charged | |
| 1-year renewal for the .com domain: | USD 13.70\* |
| 2 years of privacy pro service: | USD 4.98\* |
| **result** - **1-year** additional domain term, and **20 months** of privacy | USD 18.68\* |
| the additional 8 months are "rounded up" which means, an additional year of privacy is charged | |
| 1-year privacy pro service: | USD 2.49\* |
| **result** - domain term is unchanged, and **13 months** of privacy | USD 2.49\* |
| the additional 1 month is "rounded down" which means, they are added, but not charged | |
| 1-year privacy pro service: | USD 2.49\* |
| **result** - domain term is unchanged, and **3 months** of privacy | USD 2.49\* |
| you will only get 3 months of privacy service - you should consider 'renewal' instead | |
*\*The above price is **an example only**, actual prices are shown in our [Price List](https://joker.com/domain/prices)*
# Adding Privacy Services Whois Privacy Services are available for most generic top-level domains. You can check their availability in Joker.com's s [price list](https://joker.com/goto/prices) and also the [domain search](https://joker.com/goto/order). Privacy Services can be enabled for new domain **registrations, transfers, renewals**, and even for existing domains. For detailed information about the services, pricing, and periods, please visit the [Whois Privacy Services](https://joker.com/faq/books/jokercom-faq-en/page/privacy-services) page. ### Enabling Privacy Services for Existing Domains To order Privacy Services for your existing domains, please: - Log in to your Joker.com account - Click on the "Modify your domain settings" icon next to your domain on the home page - add the desired service to "Whois Privacy"; if this option is not available, it means the domain in question does not support privacy services.  ### ### Registering New Domains with Privacy Services To register a new domain with Privacy Services, simply add the domain to the cart as usual. In the cart, you'll find the new privacy options under **"Add Privacy."** Just click on it to make your selection.  ### ### Renewing a Domain and Adding Privacy Services When renewing your domains, you can use the "Renew Domains" option in the Service zone or a direct link on the Joker.com home page. In the new renewal dialogue, you'll find easy-to-use checkboxes to enable Privacy Services for applicable domains.  ### ### Transferring a Domain and Adding Privacy Services We now offer the option to apply Privacy Services to domains during a transfer. **If a domain already had privacy services with the previous registrar, the Whois data will never be disclosed.** To choose privacy options, initiate a transfer as usual, and find the selection under the "Additional Products" section below the AUTH-ID.  # Domain Trustee Service Some domain types, particularly country domains, have regulations regarding the residency of the domain holder. For instance, for .EU domains, the registrant's contact country must be a member of the EU, including Norway and Liechtenstein. To allow clients who don't meet these requirements to register such domains, they can utilize trustee services. A trustee acts as the official registrant on behalf of the client. The trustee-client relationship is governed by a trustee contract, which outlines responsibilities and ensures the client's ownership of the domain. Sample contracts can be found under "My Joker" -> "Downloads" after logging in to Joker.com. In addition to privacy services, IDPS GmbH offers trustee services for Joker.com. In our [price list](https://joker.com/goto/prices "Joker.com Price list"), you'll find the domains for which a trustee service is available. ### Registering a Domain With a Trustee Service When ordering a domain with an available trustee service, you can choose to include this service along with the domain name.  ### ### Adding Trustee Service to an Existing Domain Trustee agreements can also be added to existing domains by accessing the "[Domain Management](https://joker.com/faq/books/jokercom-faq-en/page/domain-management-section "Domain Management")" section.  # Domain Has Expired - What to Do? ### Domain Stopped Working The most common reason for this is that the domain has expired. According to the [ERRP regulation by ICANN](https://www.icann.org/resources/pages/errp-2013-02-28-en), we are required to set the domain status to 'inactive' when it expires as a final reminder. If you missed the renewal reminders we sent before the expiration, please check the email addresses associated with your Joker.com account and the domain data for accuracy. To check the domain status, go to 'My Domains' or use the 'Whois Search' on Joker.com. If you see that the domain name has expired, please renew it as soon as possible. For most domain types, Joker.com provides an additional grace period of up to **30 days\*** for renewing the domain. **During this period, you can still renew this domain at the regular renewal price.** To renew a domain, visit 'Renew a Domain' in the 'Domains' menu. Learn more about the renewal procedure[ here](https://joker.com/faq/books/jokercom-faq-en/page/domain-renewal). ### Grace Periods for Expired Domains Most domains can be renewed within a grace period of up to **30 days\*** after the expiration date. During this period, we keep the domain reserved, but it will not be usable due to its "expired" status. However, post-expiration renewal may not be available for all the domain types as it depends on the registry. Please note that you can always use the [Simple Renewal ](https://joker.com/domain/renew/simple)procedure to renew a domain, even if regular renewal is not currently possible. After the grace period mentioned above, most domains will enter the [**Redemption Grace Period (RGP)**](https://joker.com/faq/books/jokercom-faq-en/page/the-redemption-grace-period-rgp), which is explained [here](https://joker.com/faq/books/jokercom-faq-en/page/the-redemption-grace-period-rgp). ---***\*** Please keep in mind that the data provided above are **indicative**, and the **exact times** are specified by the registries, which **may vary.** Additionally, there are technical requirements for some deadlines that may allow for processing within slightly shorter periods. Therefore, we strongly recommend **not waiting until the theoretical maximum**, such as the "expired grace period," before renewing a domain.*
# Domain Renewal Renewing a domain involves extending its lifetime by adding years. The duration can range from 1 to 10 years, depending on the domain type (TLD). When you renew before the expiration date, the added time is appended to the existing term, ensuring you don't lose any remaining validity. Domain owners can renew their domains using the regular renewal procedure, which can be initiated right from the dashboard: #####  Notifications are sent before a domain's expiration to remind them of the upcoming renewal. More information about these renewal reminders, including recipients and timing, is provided below. In cases where roles are assigned to a domain, the 'Admin' and/or 'Billing' roles also have the authority to renew the domain. To learn more about 'roles' and 'permissions,' please click [here](https://joker.com/faq/books/jokercom-faq-en/page/roles-and-permissions). ### Automatic Domain Renewal **Note:** In order to use automatic renewals, a Joker.com **[payment account](https://joker.com/faq/books/jokercom-faq-en/page/payment-methods-and-invoicing#bkmrk-activation-of-your-p) is required**, which you can activate easily and free of charge if you do not already have one. Deposits to this account can then also be made by bank transfer. All domains you marked as "to be auto-renewed" will be **automatically renewed** when due to expire. The auto-renewal status for domains can be enabled or disabled at any time. You will still get the usual renewal reminders, which additionally contain the auto-renewal status. Please find the complete schedule of renewal notices below. Additionally, 2 special auto-renew messages are sent 4 and 2 weeks before expiration. **The actual renewal will happen 30 days before the expiration of the given domain.** For **Resellers**, the renewals are executed **7 days before expiration**, and this can be changed in the Joker.com user profile. Domains with the status **"expired"** (grace period) **can not be included in auto-renewal,** they have to be renewed manually. If your account **does not have sufficient funds** at the selected time of auto-renew, automatic **renewal will not take place**, and you will have to renew manually. Notifications will also be sent before and after an automatic renewal - so you are always up-to-date! Auto-renew can be configured in the following sections: - General default and time of renewal - Domain management - Renew Section ### Simple Renewal If you encounter difficulties while renewing a domain, such as login issues or your designated administrator failing to renew it for you, you have the option to use [Simple Renewal](https://joker.com/domain/renew/simple). With this method, you can renew a domain for one year without needing to log in. Initiate simple renewal in three easy steps: ##### 1. Choose "Renew" from the "Domains" menu in the top left corner #####  ##### 2. Provide the domain name under the "Simple renewal" section, and add it to your shopping cart You can even add multiple domains to your shopping cart, and further options like Privacy Service. #####  #####  ##### 3. Complete the payment. Learn about accepted payment methods [here.](https://joker.com/faq/books/jokercom-faq-en/page/payment-methods-and-invoicing) This renewal process extends the domain's validity for one year without making any changes to other data, permissions, claims, or aspects of the domain. #####  ### Renewal Reminders **Expired Registration Recovery Policy (ERRP)** According to the ICANN policies, all ICANN-accredited [Registrars](https://joker.com/faq/books/jokercom-faq-en/page/what-is-a-domain-name-registrar) like Joker.com are obliged to establish certain procedures for communication with domain owners ([the registrants](https://joker.com/faq/books/jokercom-faq-en/page/who-is-a-domain-registrant)) in the event of due[ renewals](https://joker.com/faq/books/jokercom-faq-en/page/domain-renewal "Domain Renewal"). As of 9/01/2013, each Registrar has to comply with certain minimum requirements regarding the notification of domain owners ([the registrants](https://joker.com/faq/books/jokercom-faq-en/page/who-is-a-domain-registrant)) about the expiration of their domain. This is part of the ERRP, the "Expired Registration Recovery Policy", and this also includes the obligation of the registrar to send at least two notices to the registrant before, and one notice after the eventual expiration of a domain. Please find more details at [ICANN](https://www.icann.org/resources/pages/errp-2013-02-28-en "ICANN ERRP"). Timing and number of notices to be sent are defined by ICANN. Of course, ERRP emails will not be sent if a renewal has been already performed. Resellers do have the option to set their own sender's address for these reports in the reseller's profile, which allows to connect to their customers. ##### The complete schedule of all renewal notices issued by Joker.com for domains| **Sent when** | **Recipient ([ role ](https://joker.com/faq/books/jokercom-faq-en/page/roles-and-permissions))** |
| 60 days before the expiration | creator (or DA, who ordered a domain) |
| 30 days before the expiration | creator, admin, billing |
| **26 days before expiration\*** | **owner\*** (registrant in Whois), creator |
| 10 days before the expiration | creator, admin, billing, **owner\*** |
| 2 days before the expiration | creator, admin, billing, **owner\*** |
| **2 days after expiration** | **owner**, creator |
| **1** | **General domain information and current status** |
| **2** | **Current domain owner ([registrant](https://joker.com/faq/books/jokercom-faq-en/page/who-is-a-domain-registrant)) details** |
| **3** | **"Edit" button for domain owner information - update [Whois details](https://joker.com/faq/books/jokercom-faq-en/page/whois-data-accuracy) for your domain** |
| **4** | **"Edit" button for nameservers** Connect external nameservers or switch to Joker free nameservers, for more information and instructions please refer to [this article](https://joker.com/faq/books/jokercom-faq-en/page/adding-name-servers-to-your-domain) |
| **5** | **DNS configuration - [add necessary records](https://joker.com/faq/books/jokercom-faq-en/page/jokercom-name-service-adding-dns-records)** This option is available only with Joker free nameservice |
| **6** | **Apply current nameservice to multiple or all domains at once** |
| **7** | **Grant roles for your domain** Find more information about roles [here](https://joker.com/faq/books/jokercom-faq-en/page/roles-and-permissions) |
| **8** | **Indicator showing enabled protection and "lock" status for the domain** |
| **9** | **Remove the domain protection button** Unlock the domain with a click if preparing for transfer |
| **10** | **Request AuthId for domain transfer** AuthId will be sent to the current registrant's email - Remember to unlock the domain first **(button 9)** |
| **11** | **Add privacy service to your domain** Learn more about privacy [here](https://joker.com/faq/books/jokercom-faq-en/page/privacy-services) |
| **12** | **Information about domain contacts** Find more details about domain contacts [here](https://joker.com/faq/books/jokercom-faq-en/page/what-are-domain-contacts) |
| **13** | **Domain contact details** |
| **14** | **"Edit" contact button** |
| **15** | **Swap contact** Connect another already existing contact handle if desired |
| **16** | **Apply these contacts to multiple domains at once** |
| **17** | **Additional information about your domain** |
| **18** | **[Renew](https://joker.com/faq/books/jokercom-faq-en/page/domain-renewal) your domain by clicking this button** |
For a complete list of contact handle prefixes used across all TLDs, please refer to the [**Contact Prefix Reference Table**](https://joker.com/faq/books/reseller-documentation-en/page/tld-list-and-assosiated-contact-prefixes)
# Cancel a Domain Name Registration**Please note:** Most domain names are **not** immediately available after a deletion. They usually enter a "pending delete" status determined by the domain's registry. Here you find more information regarding the [Redemption Grace Period](https://joker.com/faq/books/jokercom-faq-en/page/domain-has-expired-what-to-do#bkmrk-the-redemption-grace), and a [domain name's life cycle](https://joker.com/faq/books/jokercom-faq-en/page/life-cycle-of-a-domain).
# The Redemption Grace Period (RGP) Most gTLD domains, which are domains under ICANN regulation, have a special status called the **Redemption Grace Period or RGP.** **What does this mean?** When a domain is deleted, it is not immediately removed from the registry's database. Instead, for up to **30 days\*** following the deletion, the domain cannot be registered again. During this time, the registrar responsible for the domain can "reanimate" or restore it on behalf of the registrant, typically in cases of renewal problems. Please note that Joker.com also adds a grace period of approximately **30 days\*** for expired domains. Therefore, the **30-day\*** Redemption Grace Period starts after approximately **30 days\*** of Joker.com's grace period for regular expired domains. The availability of the Redemption Grace Period and the specific timeline depend on the domain type and the registry operating the domain. A domain in Redemption can be restored or re-registered either through the **Redemption Restore Procedure** or by browsing the pool of available domains in the RGP. Please be aware that this procedure usually has different pricing based on the domain type. Refer to the [price list](https://joker.com/domain/prices) for more information. ### How to restore the domain: ##### 1. Log in to your account, and choose "Restore - RGP" from the "Domains" menu  ##### ##### 2. Enter the domain name and add it to the shopping cart After clicking "Proceed", you will be directed to the payment page. The total fee will be calculated as follows: **restore fee + 1-year renewal fee.** For the exact amount, please check our [price list](https://joker.com/domain/prices). Please note, after successful restoration of a domain from RGP, transferring it to another registrar is **not possible for another 30 days.**
### ### End of Redemption Grace Period (RGP) After approximately **30 days\*** in RGP, the domain's status changes to "pending delete" for **5 days\***. During this period, restoration is no longer possible. On the 6th day after the deletion, the domain becomes available for registration again. The exact time for when a new registration is possible is randomly chosen to ensure fair conditions for all. For more information about a [domain's life cycle](https://joker.com/faq/books/jokercom-faq-en/page/life-cycle-of-a-domain), please refer to the Joker.com [Terms and Conditions](https://joker.com/index.joker?mode=page&page=terms_cond). Please note that before a domain enters RGP or is deleted by Joker.com, the responsible contacts associated with the domain will receive multiple email notifications. The exact notification scheme can be found [here.](https://joker.com/faq/books/jokercom-faq-en/page/domain-renewal#bkmrk-renewal-reminders) ---***\*** Please keep in mind that the data provided above are **indicative**, and the **exact times** are specified by the registries, which **may vary.** Additionally, there are technical requirements for some deadlines that may allow for processing within slightly shorter periods. Therefore, we strongly recommend **not waiting until the theoretical maximum**, such as the "expired grace period," before renewing a domain.*
# Premium Domain Name Registration Here is how you register a premium domain name: 1\. You send a request to our support team to register a premium domain name. 2\. Additionally, you will need to provide us with the following information: - **Customer ID at Joker.com:** Include your customer ID associated with your account at Joker.com. - **Billing Data:** Provide your billing details, including the necessary information required for generating the receipt. - **Registrant Contact Data:** Include the contact details of the person or entity who will be the registrant of the domain name. - **Nameservice Preference:** Specify the nameservice you would like to use for this domain. For example, provide the nameserver details or mention if you prefer to use Joker.com's free nameservers. 3\. Make a payment prior to registration: - **Reseller:** If you are a reseller, kindly give us your consent to charge you for the premium domain name registration. Please note that the reseller discount does not apply to premium domains. - **End Customer:** If you are an end customer, you will need to transfer the necessary amount to one of our bank accounts before the registration process. When making the payment, make sure to include the payment reference "Premium domain \[your.domain\]" to ensure proper identification. # Whois Data Accuracy With the introduction of new generic top-level domains (new gTLDs), ICANN established fresh criteria for registrants' data when registering a domain. You can find the official specifications for these new requirements [here](https://joker.com/goto/icann_ra_whois). Due to the enforcement of the General Data Protection Regulation (GDPR), no personal data is disclosed in the Whois records for gTLDs. For all generic top-level domains (gTLDs), the registrar is required to perform Whois data validation in the following instances: - New registrations of gTLDs - Changes to the registrant information of a gTLD - Transfers of a gTLD Upon registration, transfer, or modification of the registrant details, an email will be promptly sent to the Registrant's specified email address for the domain. This email will contain a link that, when clicked, will register the associated email address as verified. It is important to verify the email **within 15 calendar days**; otherwise, the domain associated with the Registrant's email address may be temporarily suspended. In such cases, the domain will redirect to a special landing page. The landing page will notify you of the issue and provide information on how to resolve it. Additionally, you will receive at least three (3) additional email notices before the end of the 15-day period. ### Role of Domain Owners in Maintaining Up-to-Date Whois Data When it comes to maintaining the accuracy of whois data, and the information associated with a domain name, it is the responsibility of the domain owner. The domain owner has to ensure that the contact information provided, such as email and postal addresses, remains valid and up to date. It is crucial that any notices or communications sent to these addresses are promptly received and read. #### Consequences of Invalid Whois Data Having invalid contact information in the whois data can result in the cancellation of the domain. This policy is enforced by ICANN, and most domain registries, and is also outlined in Joker.com's Terms & Conditions. ### You Received a Warning: Wrong Whois Data or "Invalid Address" --- If we receive a complaint from an authoritative party (such as ICANN, Registry, or local authorities) regarding potential issues with the Whois data of a domain, we typically initiate a process to request the domain owner to review the information and make necessary corrections to rectify any inaccuracies. Please note that if this process leads to a change in the registrant's Whois data, there may be **applicable fees involved.** To correct your data after the "Invalid Address" process is started, please: ##### 1. Choose "Ownership/Permissions" from the "Domains" menu  ##### 2. Enter the domain name with "Invalid Address" status, choose "Change an **incomplete or wrong Whois address record**", and click "proceed"  # Additional Information for Specific TLDs ### General Guidelines for ccTLDs --- #### Distinguishing Person and Organization Handles For the majority of ccTLDs, we classify handles into two categories: **person (format = 'COTO-P-xxxxx')** and **organization (format = 'COTO-O-xxxxx')**. For instance, a person handle might look like 'COTO-P-1234567'.**Mandatory Contact Types:** the roles of **admin, tech, and billing** contacts are **exclusively** assigned to **person-type handles**.
**Creating Person-contact Handles** When generating person handles, follow these rules: - If the organization field has a value: - The 'name' field must contain a minimum of two words separated by a space. - If the organization field is empty: - The contact will always be a **person** handle. If the new person handle is created, it will adhere to the format **'COTO-P-XXXXX'.****Exception for .FR Domains:**
- The tech contact must differ from the owner contact; they cannot be the same. - The **tech contact must be an organization type** and cannot be redacted in the WHOIS database. **Creating Organization-contact Handles** For generating organization handles, follow these steps: - Set the 'name' field to 'Hostmaster'. - The 'organization' field must contain the name of the organization If the newly created handle is an organization type, it will follow the format **'COTO-O-XXXXX'.** The policies and registration rules for many country code top-level domains (ccTLDs) differ from those of generic top-level domains (gTLDs), and they also vary among themselves. If you are considering registering a ccTLD, we recommend checking the additional information in our [Terms and Conditions (T&C):](https://joker.com/?mode=page&page=terms_cond) > *5) Addendum of T&C if you register one of the following domains:* > >| [.ag](https://joker.com/index.joker?mode=page&page=ag) | [.at](https://joker.com/index.joker?mode=page&page=at) | [.army, .navy, .airforce](https://joker.com/index.joker?mode=page&page=army_navy_airf) | |||
| [.be](https://joker.com/index.joker?mode=page&page=be) | [.berlin](https://joker.com/index.joker?mode=page&page=berlin) | [.biz](https://joker.com/index.joker?mode=page&page=biz) | [.build](https://joker.com/index.joker?mode=page&page=build) | [.bz](https://joker.com/index.joker?mode=page&page=bz) | |
| [.ca](https://joker.com/index.joker?mode=page&page=ca) | [.ch](https://joker.com/index.joker?mode=page&page=ch) | [.cn](https://joker.com/index.joker?mode=page&page=cn) | [.courses](https://joker.com/index.joker?mode=page&page=courses) | [.cz](https://joker.com/index.joker?mode=page&page=cz) | |
| [.de](https://joker.com/index.joker?mode=page&page=de) | [.dk](https://joker.com/index.joker?mode=page&page=dk) | [.doctor](https://joker.com/index.joker?mode=page&page=doctor) | |||
| [.eco](https://joker.com/index.joker?mode=page&page=eco) | [.ee](https://joker.com/index.joker?mode=page&page=ee) | [.es](https://joker.com/index.joker?mode=page&page=es) | [.eu](https://joker.com/index.joker?mode=page&page=eu) | ||
| [.fi](https://joker.com/index.joker?mode=page&page=fi) | [.fr](https://joker.com/index.joker?mode=page&page=fr) | ||||
| [.hamburg](https://joker.com/index.joker?mode=page&page=hamburg) | [.hn](https://joker.com/index.joker?mode=page&page=hn) | ||||
| [.ie](https://joker.com/index.joker?mode=page&page=ie) | [.im](https://joker.com/index.joker?mode=page&page=im) | [.in](https://joker.com/index.joker?mode=page&page=in) | [.info](https://joker.com/index.joker?mode=page&page=info) | [.io](https://joker.com/index.joker?mode=page&page=io) | [.it](https://joker.com/index.joker?mode=page&page=it) |
| [.koeln/.cologne](https://joker.com/index.joker?mode=page&page=koeln) | |||||
| [.lc](https://joker.com/index.joker?mode=page&page=lc) | [.li](https://joker.com/index.joker?mode=page&page=li) | [.london](https://joker.com/index.joker?mode=page&page=london) | [.lu](https://joker.com/index.joker?mode=page&page=lu) | ||
| [.me](https://joker.com/index.joker?mode=page&page=me) | [.mn](https://joker.com/index.joker?mode=page&page=mn) | [.mobi](https://joker.com/index.joker?mode=page&page=mobi) | |||
| [.net](https://joker.com/index.joker?mode=page&page=net) | [.nl](https://joker.com/index.joker?mode=page&page=nl) | [.nu](https://joker.com/index.joker?mode=page&page=nu) | |||
| [.sc](https://joker.com/index.joker?mode=page&page=sc) | [.se](https://joker.com/index.joker?mode=page&page=se) | [.sk](https://joker.com/index.joker?mode=page&page=sk) | [.study](https://joker.com/index.joker?mode=page&page=study) | ||
| [.tel](https://joker.com/index.joker?mode=page&page=tel) | [.travel](https://joker.com/index.joker?mode=page&page=travel) | ||||
| [.uk](https://joker.com/index.joker?mode=page&page=uk) | [.us](https://joker.com/index.joker?mode=page&page=us) | ||||
| [.vet](https://joker.com/index.joker?mode=page&page=vet) | [.vc](https://joker.com/index.joker?mode=page&page=vc) | ||||
| [.xxx](https://joker.com/index.joker?mode=page&page=xxx) | [.xyz](https://joker.com/index.joker?mode=page&page=xyz) |
You can change these to any foreign nameservers, such as the nameservers provided by your hosting provider. Please note that **only already registered nameservers in the respective registry** can be added.
##### ##### 5. You can switch back to Joker NS at any time:  # Creating and Modifying Your Own Nameservers If you prefer not to use the free Joker.com name service and instead want to use your own nameservers, you need to "register" it.**Please note:** Creating nameservers (e.g., registering a hostname with an IP address to define a nameserver) **only works** with Joker.com if the domain used for these nameservers is **also a Joker.com domain**. This limitation is based on technical/registry constraints.
If you intend to use a domain from another registrar, only that registrar will be able to register the nameservers with the registry. To register your own nameservers, please follow these steps: ##### 1. Choose "Nameservers" from the "My Joker" menu:  ##### 2. Click on the "Nameserver" button:  ##### 2. Add the host name and IP addresses, save them, and click on the "Save" button when it becomes active:  You're done! ### Modifying Your Own Nameservers If you want to modify the Nameserver you have previously created, you need to follow these steps: ##### 1. Choose "Nameservers" from the "My Joker" menu:  ##### 2. Search for the Nameserver you would like to modify, and click the "Edit" icon:  ##### 3. Make necessary changes, save them, then click "Save" after it activates:  After a successful change, you will receive a confirmation email. ### Deleting Your Nameservers If you want to delete one of your previously registered Nameservers, you can do this easily by following the steps below: ##### 1. Choose "Nameservers" from the "My Joker" menu:  ##### 2. Either click on the "Delete" icon next to the nameserver you want to delete, or select multiple and click the "Delete" button: **Please note:** Only Nameservers that are **not linked** to any domain (even if they are in the RGP) can be deleted. If the selected name server is still in use, it cannot be deleted.
# Nameserver Templates A familiar **reseller feature** is now available at the Joker.com interface. ### Create Nameserver Templates in Joker.com While nameserver templates have long existed in Rpanel, you can now **create and manage nameserver templates directly in the Joker.com interface** as well. - A **default template** based on **Joker nameservers** is provided. - You can create **custom templates** using your own nameservers or external ones. - Templates help streamline domain setup, reduce configuration errors, and speed up onboarding of new domains. This improvement brings both interfaces in sync and ensures more flexible workflow options for our resellers. ##### To access the templates: 1\. Go to the "Nameservers" section under the "My Joker" menu and click on the "Templates" button:  2\. You can edit an existing template by clicking on the "Edit" symbol, or create a new one by clicking on the "Template" button:  3\. In the pop-up menu, you can create a template using your own, registered at Joker.com, nameservers, by choosing them from the list:  4\. Or add external nameservers for your template manually:  5\. Click "Save", and you're done! # DNS Records Supported by Joker.com Nameservice Overview of supported records and brief explanations. You can enter these records for your domain by accessing the "DNS" menu item in the domain list on Joker.com.| ##### **Supported Records** | |
| **URL Forwarding** | Redirects your domain to an external website (URL). For more information, refer to [this article](https://joker.com/faq/books/jokercom-faq-en/page/url-forwarding-and-e-mail-forwarding) on how to use the web/URL forwarding feature of Joker.com |
| **Email Forwarding** | Creates email addresses for your domain, forwarding emails to your existing external mail account. Learn how to configure email forwarding in the provided [guide](https://joker.com/faq/books/jokercom-faq-en/page/url-forwarding-and-e-mail-forwarding#bkmrk-email-forwarding) |
| **A** | Binds your domain or hosts within the domain to an **IPv4** address. Allows you to create entries like 'www.your-domain.com' that point to an external IP address. |
| **DYNA** | Part of the [Dynamic DNS Service](https://joker.com/faq/books/jokercom-faq-en/page/dynamic-dns-dyndns) - associates your domain or host with your provider's temporary IP address. The IP can be automatically updated using your router device or a client program. Make sure [Dynamic DNS (DynDNS)](https://joker.com/faq/books/jokercom-faq-en/page/dynamic-dns-dyndns) is enabled for your domain. |
| **MX** | Specifies the email server responsible for accepting emails for your domain. Additional details about MX records can be found [here](https://en.wikipedia.org/wiki/MX_Resource_Record). |
| **AAAA** | Associates your domain or host within the domain with an **IPv6** address. |
| **DYNAAAA** | Part of the [Dynamic DNS Service](https://joker.com/faq/books/jokercom-faq-en/page/dynamic-dns-dyndns) - associates your domain or host with your provider's temporary IPv6 address. The IP can be automatically updated using your router device or a client program. Ensure that [Dynamic DNS (DynDNS)](https://joker.com/faq/books/jokercom-faq-en/page/dynamic-dns-dyndns) is enabled for your domain. |
| **CNAME** | Maps your domain or hostname to another domain or hostname. This is useful for creating aliases such as *'www.your-domain.com'* and *'blog.your-domain.com'*, alongside an A record for *your-domain.com*. More information about CNAME records can be found [here](https://en.wikipedia.org/wiki/CNAME_record). |
| **ALIAS** | Somehow similar to CNAME, it allows to ALIAS can also be applied to the domain itself. Note that ALIAS records are not compatible with DNSSEC. More information can be found [here](https://en.wikipedia.org/wiki/CNAME_record#ANAME_record). |
| **DNAME** | Similar to CNAME, but DNAME applies to all subordinate hosts (subdomains) of an entry. Additional details about DNAME records can be found[ here](https://en.wikipedia.org/wiki/CNAME_record#DNAME_record). |
| **SPF** | [Sender Policy Framework](https://en.wikipedia.org/wiki/Sender_Policy_Framework) - used to detect email spoofing and prevent spam. There are various free online SPF record creators available, such as the one found [here](https://www.spf-record.com/generator). Please see below, how to define an SPF record. |
| **TXT** | Creates a TXT record for handling specific tasks, including requesting [***Let's Encrypt SSL***](https://joker.com/faq/books/jokercom-faq-en/page/lets-encrypt-ssl-certificates) certificates. See [here](https://en.wikipedia.org/wiki/TXT_record) for more information about TXT records. |
| **SRV** | Specifies the location of server(s) for a specific protocol and domain. More details about SRV records can be found[ here](https://en.wikipedia.org/wiki/SRV_record). |
| **NAPTR** | Specifies a regular expression-based rewrite rule that generates a new domain label or URI when applied to an existing string. Refer to [this resource](https://en.wikipedia.org/wiki/NAPTR_record) for additional information on NAPTR records. |
| **NS** | Specifies the responsible nameserver for a subdomain and is not allowed at top-level. More details about NS records can be found [here](https://support.dnsimple.com/articles/ns-record/). |
| **CAA** | Allows you to specify which Certification Authority (CA) is permitted to issue SSL certificates for your domain or hostname. See [here](https://en.wikipedia.org/wiki/DNS_Certification_Authority_Authorization) for more information about CAA records. |
| **TLSA** | Validates certificates used for DNS-based Authentication of Named Entities (DANE). Additional details about TLSA records can be found [here](https://en.wikipedia.org/wiki/DNS-based_Authentication_of_Named_Entities). |
| **SSHFP** | Specifies SSH fingerprints served by DNS. Refer to [this resource](https://en.wikipedia.org/wiki/SSHFP_record) for more information on SSHFP records. |
| **SMIMEA** | Secures SMIME (Secure/Multipurpose Internet Mail Extensions) with certificates. More information about SMIMEA records can be found [here](https://www.cloudns.net/wiki/article/386/). |
| **SVCB** | Create a link to any service. Further details can be found here: [SVCB DNS record](https://www.domaintools.com/resources/blog/the-use-cases-and-benefits-of-svcb-and-https-dns-record-types/ "SVCB Record"). |
| **HTTPS** | Create a link to a HTTP service. Further details can be found here: [HTTPS DNS Record](https://de.wikipedia.org/wiki/HTTPS_Resource_Record "HTTPS Record"). |
| example.com | TXT "v=spf1 include:\_spf.google.com ~all" |
| spf1.example.com | TXT "v=spf1 include:\_spf.joker.com ~all" |
| example.com | TXT "v=spf1 include:\_spf.google.com ~all" |
| example.com | TXT "v=spf1 include:\_spf.joker.com ~all" |
**Important:** wait for DNS Propagation. After adding the SPF and DKIM records, **it may take up to 48 hours** for the changes to propagate across the internet. Once the records have propagated, the SPF and DKIM authentication should be active for your domain's email.
# URL Forwarding and E-mail Forwarding Joker.com offers a service that allows you to direct all web requests **(HTTP)** for a domain or subdomain registered with Joker.com to a different externally hosted domain. For example, you can point the web traffic of your domain to the webspace provided by your Internet service provider.This feature lets you access your domain: ***http://www.your-domain.com*** while the actual content is hosted at: ***http://www.your-internet-service-provider.com/your Account***
By default, the redirection is of the type '**HTTP/1.1 301 Moved Permanently**'. This can be changed in the options of the DNS editor ("Type of redirection"). '**TLS**' can also be activated in the options - this enables **encrypted access via https** to your forwarding. A suitable SSL certificate is then automatically generated the first time it is called up, which takes a few seconds. You have the option to use a standard redirection or a **"frame-based"** redirection that keeps the **original domain name visible** in your browser's location bar. Moreover, you can customize your URL forwards with your own special title, meta, or HTTP header tags.**Please note:** only HTTP(S) requests can be forwarded using URL Forwarding
### To configure your URL forwarding, follow these steps: ##### 1. Switch to our Nameservers Check [this article](https://joker.com/faq/books/jokercom-faq-en/page/adding-name-servers-to-your-domain) on how to do this. ##### 2. Once you've switched, the DNS button will become active (blue) on your [dashboard](https://joker.com/faq/books/jokercom-faq-en/page/understanding-your-dashboard) next to the domain name. Click it:  ##### 3. In the DNS configuration section, choose URL Forward as record type:  ##### 4. Let's create a URL forwarding for a subdomain "www..." for our domain. Click "add": ##### 5. Scroll down to view the newly added record, check its correctness, and click the "Save changes" button:  You are done! ## Email Forwarding --- Email Forwarding is a service provided by Joker.com that enables you to create email addresses for a domain and forward incoming emails for those addresses to an external mail account. This means you can have email addresses such as: - info@yourdomain.com - john@yourdomain.com - \*@yourdomain.com These addresses can be forwarded to your email account at your ISP or email provider, such as Gmail, Yahoo, or others.If you create an **Email Forwarding** at Joker.com, an SPF record is **not** created automatically. It is strongly recommended to [**create**](https://joker.com/faq/books/jokercom-faq-en/page/dns-records-supported-by-jokercom-nameservice#bkmrk-how-to-define-spf-re) and [**set up an SPF record**](https://joker.com/faq/books/jokercom-faq-en/page/jokercom-name-service-adding-dns-records#bkmrk-spf-record) for forwards - especially if you forward emails to providers such as Gmail - to ensure proper email delivery.
**Please note the following:** - Email forwarding, similar to URL forwarding, requires that the domain uses the free Joker.com nameservice (which is the default). If you have a domain with a third-party nameservice, you cannot use Joker.com email forwarding. You can easily switch to Joker nameservice, [here you will find the instructions](https://joker.com/faq/books/jokercom-faq-en/page/adding-name-servers-to-your-domain). - To add or modify email addresses for your domains, visit the DNS configuration section by clicking the "DNS" button next to your domain on your [dashboard](https://joker.com/faq/books/jokercom-faq-en/page/understanding-your-dashboard). - Enabling **Email Forwarding will automatically delete current MX records**. This is unavoidable for technical reasons, so you can either let Joker.com handle your email or use a third-party mail server. - **The reverse is also true** - creating an MX record for a (sub-)domain for which an e-mail forwarding already exists **will deactivate it** (a corresponding warning will be displayed beforehand). - For security reasons, we advise against using email forwarding as the "main" email address for your Joker.com account. If this is inadvertently deactivated, you will no longer receive account-related notices. It is also possible to create catch-all addresses. By entering '**\***' instead of *'your\_name'* as the *Email Address:* ** Any emails that **do not match any other address you created** will be directed to the '**\***' entry. **Additionally:** - There is a special account called **'postmaster'** that can be modified but **not deleted.** - You have the option to "**block" specific addresses.** When activated, all incoming emails to the blocked address will be **deleted.** Regarding the number of email addresses per domain, we do not impose strict limits. Instead, we follow a **fair-use policy**. As long as there are no significant *system impacts* caused by an *excessive* number of emails sent or addresses created, there will be no restrictions. *Excessive* in this context refers to significantly above average, and *system impact* refers to significant interference with the general system and/or other users. The current limits are as follows: - Maximum size of a single email: **25MB** - Maximum number of emails per day per address: **400****Important:** When creating a new email address or changing the target address, you need to activate it by responding to the activation email sent to the **Target Email Address**. Simply click on the link provided within the email.
##### What about SPAM?**Please note: The "username" and "password" referred to in this section are not identical to your standard Joker.com credentials.** Instead, when you create your DynDNS entry, you will be provided with special credentials which are only valid for those entries with the specific domain.
## Examples --- ### Hardware Devices / Routers A hardware device like a DSL router often is able to handle Dynamic DNS itself. As an example, this is the corresponding section of a Fritz!Box DSL router: - In the menu (web ui), you have to chose "Preferences" => "Internet" => "Dynamic DNS". - You have to enable "Dynamic DNS" with the checkbox. - Then please choose **"Custom" as the Dynamic DNS Provider**. - The input fields then have to be filled like this: ``` Update-URL: https://svc.joker.com/nic/update?username=**Important:** DNSSEC cannot be fully activated for **.dk domains** directly through the Joker.com interface. To enable DNSSEC for your **.dk domain**, please follow the instructions provided [**HERE**](https://joker.com/faq/books/jokercom-faq-en/page/specific-cctlds-nameservers#bkmrk-adding-dnssec)
## DNSSEC Support at Joker.com Joker.com enables you to activate and configure DNSSEC for nearly all of your domains - most domain types (TLDs) do support DNSSEC. The only exceptions at Joker.com currently are .ws and .cn. **Please note:** Joker.com supports DNSSEC with standard Joker.com name servers as well as with domains that use external name servers - **for Joker.com nameservers:** To enable DNSSEC, please go to click on "DNS" next to your domain on your [dashboard](https://joker.com/faq/books/jokercom-faq-en/page/understanding-your-dashboard). There you will find the "**Enable DNSSEC**" button. If you then click on "**Save changes**", you are done! - **for DNSSEC with own or external name servers:** Please use our instructions below. To find out if your domain is working properly with DNSSEC, you may use the [DNSSEC Analyzer](http://dnssec-debugger.verisignlabs.com/ "DNSSEC Analyzer"). Resellers will find similar commands to operate DNSSEC using **DMAPI** and [**RPanel**](https://rpanel.io). ## How To use DNSSEC with a Joker.com Domain and a DNS Hosting Provider This is about: - you want to use DNSSEC with domains from Joker.com - you are using an **external name service**, like from a service provider, or your own To make this work, the domain has to be "linked" to the external name service: ##### 1. Set up the DNS zone and records at the DNS hosting provider Each DNS hosting provider has its own web interface and system for adding records. Here you have to create the zone records you need, like A records to add IPv4 addresses to a hostname. ##### 2. Still at the DNS hosting provider **sign the domain with DNSSEC**. This of course requires, that your DNS provider support DNSSEC. The end result is that you have a **signed domain with a DS record**. You will need this information (DS record) later at **Joker.com**. ##### 3. At Joker.com [**Change the name servers**](https://joker.com/faq/books/jokercom-faq-en/page/adding-name-servers-to-your-domain#bkmrk-1.-on-your-dashboard) for the domain to point to the name servers of the DNS hosting provider. It should look like this now:  This change may take some time to propagate through the larger DNS infrastructure. Until the name server change has fully propagated, people may still see DNS records coming from the previous name servers. **At this point, you have a domain signed with DNSSEC at the DNS hosting provider, and you have changed the records at Joker.com to point to the name servers of the DNS hosting provider.** Almost done! If you now run your domain through the [**DNSSEC analyzer tool**](https://dnssec-analyzer.verisignlabs.com/ "https://dnssec-analyzer.verisignlabs.com/"), you will still see a problem: "***No DS records found***" This means, you still have to create a so-called ***Delegation Signer (DS)*** record at **Joker.com**. ##### 4. Create DS record at Joker.com - again, visit Joker.com, click "Modify" next to your domain name - You will now find your name servers listed and a DNSSEC section:  - click on '' at section **DNSSEC** - it will then look like this - please check if the information corresponds with what you got in step 2 above:  -Attached files: [hook.sh](https://joker.com/faq/attachments/43) [config.sh](https://joker.com/faq/attachments/42)
# Specific ccTLDs: Nameservers ### .DE-Domains In case you want to **use your own/external name servers** for your .**DE-domains** instead of the standard name servers from Joker.com, you have to make sure that these name servers are compliant with the [requirements set by the DENIC](https://www.denic.de/fileadmin/public/documentation/DENIC-23p.pdf "DENIC DNS requirements"). Requests to register or update **.de domains** are handled by a robot doing the following **checks on the registry side**: - are all name servers given in the request reachable? - are they authoritative? - do their answers contain the "authoritative answer" (AA) bit and do they know about the other authoritative name servers? - are all authoritative nameservers given in the request? - are values in the SOA record*s* in the ranges required by the DENIC? - are the SOA values identical for all name servers? - do at least two of the three name servers differ in the first three bytes of the IP (v4) address? Name Server: SOA Records SOA stands for "**Start of Authority**". An [SOA record](https://en.wikipedia.org/wiki/SOA_Resource_Record "Wikipedia: SOA") is the part of a DNS zone containing the email of the responsible person of the zone, and various synchronization parameters used by the different name servers of the zone. Requests to register or update **.DE domains** must contain SOA values in the following ranges:| **SOA-Record** | **Value** |
| serial recommended format | YYYYMMDDnn |
| refresh | \[10000 ... 86400\] |
| retry | \[1800 ... 28800\] |
| expire | \[604800 ... 3600000\] |
| ttl | \[180 ... 345600\] |
**Important:** If your .dk domain has **never used Joker.com nameservers -** for example, if you just transferred it to us while still using old external/foreign nameservers—you must **create a DNS zone** *before* switching to Joker.com nameservers at **DK Hostmaster (Punktum)**. To activate a zone, simply **create a [virtual zone](https://joker.com/faq/books/jokercom-faq-en/page/new-feature-virtual-zones)** or add **any [DNS record](https://joker.com/faq/books/jokercom-faq-en/page/jokercom-name-service-adding-dns-records)** in the DNS editor (even a placeholder TXT record is sufficient). Once a zone exists, you can successfully update your nameservers at Punktum.
##### Adding DNSSEC **If you use Joker.com nameservers** Activating DNSSEC for your .dk domain is a **two-step process**: 1. **Activate DNSSEC in the Joker.com [DNS Editor](https://joker.com/faq/books/jokercom-faq-en/page/jokercom-name-service-adding-dns-records#bkmrk-2.-once-you%27ve-switc)** - Go to the [**DNS Editor**](https://joker.com/faq/books/jokercom-faq-en/page/jokercom-name-service-adding-dns-records#bkmrk-2.-once-you%27ve-switc) (not the *Modify* section as you would normally do). - Enable the **DNSSEC** switch. - This generates the necessary DNSSEC keys. 2. **Import DS records at DK Hostmaster (Punktum)** - Log in to your account at Punktum. - Open the **DNSSEC** section and choose **“Import DNSSEC keys.”** - Select **all keys**, or at least those using **SHA-256** or **SHA-384**. - Save your changes. Afterwards, verify that everything is functioning correctly using the [DNSSEC Analyzer](https://dnssec-debugger.verisignlabs.com/) **If you use foreign nameservers** The process is similar: 1. **Activate/enable DNSSEC** at your external DNS provider (they will provide the DS records). 2. Go directly to Punktum and **import the DS records** in the DNSSEC management section. 3. **No changes are needed at Joker.com** in this case.**Important:** The **“Import DNSSEC Keys”** page at Punktum does **not work reliably in all browsers**. If the page freezes or shows no error but doesn't proceed, try a different browser. **Microsoft Edge** and **Google Chrome** work consistently.
### .IT-Domains Similar to .de domains, .it domain registry has specific requirements for nameservers. It is crucial to verify the compliance of your custom nameservers before registering an .it domain. If your nameservers do not meet the registry requirements, the domain will be **deleted within 30 days**. To check the compliance of your nameservers, you can use the following link: [https://www.nic.it/en/manage-your-it/dns-check](https://www.nic.it/en/manage-your-it/dns-check). # Transfers This section provides instructions on Inter-Registrar Transfers, Internal Transfers, and Change of Registrant (Owner-Change) Procedures. # Transferring Domains to Joker.com According to ICANN regulations, when transferring domains between registrars, the Gaining Registrar (Joker.com) must initiate the process. To begin, Joker.com needs to obtain express authorization from either the Registered Name Holder or the Administrative Contact. This authorization is fulfilled by possessing the AUTH-ID. You can find more information about the transfer policy here: [https://www.icann.org/resources/pages/transfer-policy-2016-06-01-en](https://www.icann.org/resources/pages/transfer-policy-2016-06-01-en) **The transfer policies and rules may vary from registry to registry, for more information and examples please also refer to our [Specific ccTLDs: Transfers article](https://joker.com/faq/books/jokercom-faq-en/page/specific-cctlds-transfers).** ### Prepare for the Transfer - Check with your current/old registrar - Make sure your domain is "unlocked" and eligible "change of registrar" - Request the AUTH-ID (also known as the 'epp-code') for the domain you want to transfer.**Note:** Generally, the domain must be registered for at least 60 days before a transfer is possible.
### Initiate the Transfer ##### 1. Log in, and click the "Transfer a Domain to Joker.com" button:  ##### 2. Enter the domain name you want to transfer (without "www."), click "Transfer Domain"  ##### 3. Enter the AUTH-ID (epp-code) obtained from your current Registrar, click "Proceed":  ##### 4. Add the contacts:  You can either create new contacts, or use already existing. See also: [What are Domain Contacts?](https://joker.com/faq/books/jokercom-faq-en/page/what-are-domain-contacts) [Creating and Modifying Contacts](https://joker.com/faq/books/jokercom-faq-en/page/creating-and-modifying-contacts)**Please note:** due to GDPR regulations and technical reasons, we cannot automatically transfer your existing domain contact data.
##### 5. Choose your nameservice: **Tip:** If you are currently using the name service of the initial registrar, it is best to choose our equivalent, the free Joker.com name service. Our system will attempt to read and accept your current name server entries. You can add and confirm them before starting the transfer: click on "edit DNS records" on the next page.
You may also consider using our **free [DNSSEC](https://joker.com/faq/books/jokercom-faq-en/page/dnssec "DNSSEC")** option for secure name services. ##### 6. Add privacy service, if desired:  More info about our [Privacy Service](https://joker.com/faq/books/jokercom-faq-en/page/privacy-services). ##### 7. Enter your payment details, and click "Proceed":  ### Processing the Transfer Once we have received the AUTH-ID and other required information, we will charge you for the transfer. If the attempt is successful, we will forward the transfer request to the registry. The registry will then notify your current (old) registrar. Your current (initial) registrar may have their own verification procedures. They might ask you, the owner, and/or the admin contact to verify the transfer via email or other means. Be cautious with emails from your old registrar, as some may be confusing or appear as spam. It's important to respond appropriately to these emails, as failure to do so could result in a denied transfer. ### Finishing the Transfer **After a maximum of 5 days**, we will receive a notification from the registry regarding the success or failure of the transfer. We will inform you immediately once we receive this notification. If the transfer is successful, you can start using the domain right away. However, please note that after a successful transfer, the **domain will be locked for 60 days** to prevent another transfer. This is part of the transfer policy. If you encounter any issues during the transfer, please don't hesitate to contact us. Choose the topic 'transfer - move the domain to Joker.com,' or email us at ***Important:** If the domain is unprotected (unlocked), any incoming transfer request will be acknowledged if you don't respond to explicitly disagree. Therefore, it is highly recommended to keep your domains protected.
### I Can't Request AUTH-ID or Unlock the Domain. Why? --- The most common reason for this issue is a lack of permissions. It is likely that your account only has an [Admin role](https://joker.com/faq/books/jokercom-faq-en/page/roles-and-permissions) for the domain, which does not allow you to transfer the domain. You can verify this by checking the [Domain Management](https://joker.com/faq/books/jokercom-faq-en/page/domain-management-section) section:  If this is indeed the case, please contact the domain owner (creator) to coordinate the transfer. More information about roles can be found [here](https://joker.com/faq/books/jokercom-faq-en/page/roles-and-permissions). Another possible reason for being **unable to unlock the domain** is if it is currently **suspended:**  There are several common causes for domain suspension: - Domain has expired - Domain is under dispute - Domain is younger than **60 days** and can not yet be transferred - Domain is in **a 60-day lock period** after the last transfer, and can not yet be transferred - Domain is in **a 60-day lock period** after the last COR (Change of Registrant) procedure, and can not yet be transferred If you encounter any issues during the transfer, please don't hesitate to contact us at *In case you have lost the login credentials for one of your Joker.com accounts and are unable to retrieve your domains, please follow [these instructions.](https://joker.com/faq/books/jokercom-faq-en/page/change-of-registrant-procedure#bkmrk-how-to-claim-domain-)
# Change of Registrant Procedure ### Change of Owner (COR) When you register a domain with Joker.com, you become the "owner" of that domain. This means the domain is added to your domain portfolio, and you always maintain full control over it. Your role as the Joker.com "account holder" also designates you as the **"Designated Agent" (DA) of the domain since December 1, 2016**. This change was introduced in the [ICANN Change of Registrant policy (COR)](https://joker.com/goto/icann_irtp). The responsibilities of a DA are governed by Joker.com's [Terms & Conditions](https://joker.com/goto/tc), specifically outlined in sections **§19-2, §19-4, §10-2, §10-7, and §10-8.** The definition of a DA is further explained in **Addendum 1** of the [T&C.](https://joker.com/goto/tc) There is also a contact called the "registrant" who represents the official identity of the domain owner according to ICANN and/or Registry requirements. More information about the domain registrant can be found[ here.](https://joker.com/faq/books/jokercom-faq-en/page/who-is-a-domain-registrant) Just like any registrant data, you can edit or maintain the registrant information using Joker.com's [Domain Management section](https://joker.com/faq/books/jokercom-faq-en/page/domain-management-section). Since December 1, 2016, changing the registrant (COR or owner change) of a generic top-level domain requires an **extended procedure mandated by ICANN:** - Generally, **both** the prior registrant and the new registrant need to confirm the change - Emails will be sent to both parties containing coded links to acknowledge the transaction - The designated agent (DA) is also empowered to make decisions regarding this process (see above for details) - Before initiating the process, the initiator has the option to choose not to apply a 60-day transfer lock after the change of registrant. Otherwise, this lock will be applied by default. - For Resellers, we offer extended IRTP-C options and tools to handle COR and secure keys. - The full policy can be found [here](https://www.icann.org/resources/pages/transfer-policy-2016-06-01-en?&). - It is mandatory to provide valid and **accurate address and identity information for [Whois data](https://joker.com/faq/books/jokercom-faq-en/page/whois-data-accuracy).** This requirement applies to all domain registries. **Please note:** - some ccTDLs (**.be, .fi, .es**) can not be modified regularly and requires a special procedure. Please refer to **[Specific ccTLDs: Transfers article](https://joker.com/faq/books/jokercom-faq-en/page/specific-cctlds-transfers)** - In case you have received an **"invalid address"** or **"Wrong Whois Data"** notice, please refer to [this article](https://joker.com/faq/books/jokercom-faq-en/page/whois-data-accuracy#bkmrk-you-received-a-warni)***.*** To update the current Whois information in a regular way, or **change the registrant**, please: ##### 1. Go to [Domain Management](https://joker.com/faq/books/jokercom-faq-en/page/domain-management-section), and click "edit" in the "Domain Owner" section:  ##### ##### 2. Enter the new registrant's data, and click "Proceed":  ##### ##### 3. Apply the changes by clicking the **link in the confirmation email** you received from us. ### How to Claim Domain Ownership There are situations that may require you to claim ownership of your domain, such as losing your login credentials for the account of DA or if your domain is being managed by someone else whom you have lost contact with. In such a scenario, the only option left is to transfer your domain to a new active account. To do this, follow these steps: ##### 1. Log in to your account or [create a new one](https://joker.com/faq/books/jokercom-faq-en/page/setting-up-your-jokercom-account) if necessary ##### 2. Go to the "Domains" menu and select "Change Ownership or Permissions of a Domain":  ##### ##### 3. Enter your domain and click "Proceed":  Depending on the Whois data and the current owner of the domain, you may be asked to submit additional documents. Along with the provided form for this procedure, please prepare the following documents: - **A copy of an official document** (identity card, driving license, or passport) that confirms the registrant's name and address - **For organizations:** Print out the form on the company letterhead - **For organizations:** A copy of a utility bill that confirms the address # UDRP Procedures The [**UDRP (Uniform Domain-Name Dispute-Resolution Policy)**](https://joker.com/goto/icann_udrp) is a policy that applies to all ICANN domains and is also adopted by many other domain types (ccTLDs). You can find detailed explanations on [Wikipedia](https://en.wikipedia.org/wiki/Uniform_Domain-Name_Dispute-Resolution_Policy) as well. When registering a domain, you must accept this policy in order to purchase a domain. This policy is included in our [Terms & Conditions](https://joker.com/terms/general), specifically in section 11. The UDRP process handles complaints related to domain ownership. If the arbitrator decides that a domain should be transferred to the complainant, it is the **complainant's responsibility to initiate the transfer and become the new owner.** If you, as the complainant, have been awarded the domain after a UDRP decision, please follow these steps to gain access to the domain: - [Create a Joker.com account](https://joker.com/faq/books/jokercom-faq-en/page/setting-up-your-jokercom-account) if you don't already have one. This account is free of charge and ensures the fastest processing. - Provide us with the customer ID of this account by sending it to**Please note:** During the UDRP procedure, the domain will be **blocked from changes** (status 'freeze'). After the execution of the UDRP decision, the domain will be set to normal status again.
# Specific ccTLDs: Transfers ### Transfer of the .UK Domains --- #### Transferring Your .UK Domain to Joker.com To transfer a .UK domain, you need to follow these steps:**Please note:** we can not automatically transfer your existing domain contact data due to GDPR regulations and technical limitations.
### AUTH-INFO 2 for .DE Domains --- If the domain holder is unable to request a regular AuthInfo from DENIC through their current provider, for example, if the provider no longer exists or cannot be reached, they can directly request a [provider change password (AuthInfo2) from DENIC](https://www.denic.de/en/domains/de-domains/provider-transfer/how-to-generate-and-store-an-authinfo/). In such cases, the domain holder should contact the future domain administrator, such as| ##### Basic | ##### Plus | |
| **Storage** | 2 GB1 | 10 GB1 |
| **Aliases** | up to 25 | up to 300 |
| **Allow "+"-subaddresses** | yes | yes |
| **Full Sieve filtering** | yes | yes |
| **Full SMTP relay with TLS encryption** | yes | yes |
| **Direct IMAP access with TLS encryption** | yes | yes |
| **POP3 support with TLS encryption** | yes | yes |
| **Maximum emails sent per day** | 1002 | 5002 |
| **Maximum attachment size** | 20 MB | 100 MB |
**1)** If the storage space allocated to the respective mailbox is **exceeded**, Joker.com reserves the right to **stop** the receipt of emails
**2) Fair-use** regulation, limits are only applied in the event of conspicuous or persistent unusual overruns
### Mailbox Life Cycle If you purchase mailboxes for an **existing domain**, the term of the mailbox is adjusted to the term of the domain name for technical reasons. For your benefit, **you will only be charged for full years** (rounded down). If you buy mailboxes without renewing the domain beforehand, you will be charged at least one year for the mailbox service, even if your domain has a term of less than one year. To avoid disadvantages due to shortened mailbox terms, it is advantageous for you to **renew your domain first** and then create the mailbox.| 1-year basic mailbox: | USD 11,96\* |
| **result** - domain term is unchanged, and **17 months** of mailbox service | USD 11,96\* |
| the additional 5 months are "rounded down" which means, they are added, but not charged | |
| 1-year basic mailbox: | USD 11,96\* |
| **result** - domain term is unchanged, and **3 months** of mailbox service | USD 11,96\* |
| For technical reasons, you only receive a 3-month term - it would be more advantageous for you to **renew** the domain **beforehand** | |
*\*The above price is **an example only**, actual prices are shown in our [Price List](https://joker.com/domain/prices)*
#### Renewal of the domain with existing mailbox service Existing mailboxes are also automatically renewed when the domain is renewed. If you do not wish this, mailboxes that are not to be renewed must be **[deleted](https://joker.com/faq/books/jokercom-faq-en/page/mailbox-management#bkmrk-deleting-mailboxes) before the domain renewal**. ### Mailbox deletion: grace period and statuses When your domain name expires or you place a deletion order, your mailbox will go through a grace period, followed by a cool-down phase, and then permanent deletion. Below is an explanation of the different mailbox statuses based on each phase of its lifecycle:| **when** | **status** | **what happens** |
|---|---|---|
| mailbox creation | *active* | user is active, login is allowed |
| mailbox deletion 1: triggered by user action or expiration | *pending\_deletion* | start of the grace period (14 days): the user may still log in, no email sending is possible |
| mailbox deletion 2 | *deleted* | no login is possible, cool-down phase (14 days) |
| mailbox removal 1 | *ready\_for\_removal* | user and data can be removed |
| mailbox removal 2 | *removed* | user and data have been removed |
| mailbox suspension | *suspended* | login is allowed, email sending and receiving are not possible |
**Note:** Ordering a mailbox is currently only possible for domains that are using **Joker.com nameservice**. If your domain is using external nameservers, please **switch to the free Joker.com nameservers** before attempting to order a mailbox.
Add a mailbox to your domain in a few easy steps: ##### 1. Click on the mailbox icon next to the domain name or choose "Mailbox" in the top menu:   ##### 2. On the next screen, click "Create":  ##### 3. Choose the [subscription plan](https://joker.com/faq/books/jokercom-faq-en/page/introduction-to-joker-mailboxes#bkmrk-subscription-plans-a), create a name for your mailbox and click "Add":  ##### 4. Check it, click "Checkout":  ##### 5. Check your order carefully, accept T&C and click "Order":  ##### 6. You are done! In a few moments, a successfully created mailbox will appear on your dashboard: **Please note:** the lifetime of the mailbox is bound to the domain term. If the domain term is less than one year, you will not receive a full mailbox year. To receive the **full mailbox term**, we recommend **renewing the domain before ordering** **the mailbox!**
### Nameserver RecordsWe **automatically** add the entries required for your mailbox to the name server. This also applies to SPF and DKIM. You will only be notified if you have already made your own entries at this point – see also below.
### Migrating an Existing Mailbox to Joker.com If your domain already has existing MX records or email forwards ('email addresses'), you will see a warning message when creating a mailbox. We have designed the system in such a way that no changes are forced or made automatically, but you are shown the necessary changes. In this way, we want to ensure that no other existing e-mail services are unintentionally disrupted. However, the **mailbox will still be created**. if you continue your order. To ensure your email works correctly, you’ll need to **update the MX record manually** later, resp. you need to **remove the existing email forwards**. Both can be done using the **DNS-Editor** in the Dashboard. The MX record you need to add is:MX 10 smtp.joker.email
Also, a **SPF record** should be added if not yet existing, or extended if you already have one:SPF does exist: Please add "include:\_spf.joker.email"
SPF does not yet exist: Please add TXT record with "v=spf1 include:\_spf.joker.email -all"
Note: To conveniently transfer all emails from the old mailbox to your new one, you can simply drag and drop the folders from the old mailbox to the new one using the mail program ‘Thunderbird’, for example - where you have set up mailboxes.
# Mailbox Management To access the Mailbox configuration, enter the Domain Management by clicking on the "Mailbox" button: ####  Set the filter to "all domains with mailboxes", then click the mailbox icon next to the domain name: ####  Or you can manage your mailbox by clicking the mailbox icon next to the domain name on your dashboard: ####  ### Overview of Management Functions #### Change Mailbox Name 1\. Click the "edit" icon next to the mailbox name:  2\. Enter the new desired name for your mailbox and click "save":  #### Set or Change Mailbox Password After you have created a mailbox, **you will need to set a password** for it to be able to access your mailbox via the webmail client. In the same way, you can later change this password via Joker.com Mailbox configuration or directly via webmail client. 1\. In the management menu, click "edit" icon:  2\. Enter a desired password that is at least 8 characters long and contains a special symbol. Click "save":  #### Create and Manage Mailbox Aliases For each of your mailboxes, you can create multiple aliases. The number of aliases you can create depends on your [subscription plan](https://joker.com/faq/books/jokercom-faq-en/page/introduction-to-joker-mailboxes#bkmrk-subscription-plans-a)***.*** To create an alias: 1\. Go to the mailbox management menu and click the "edit" icon under "Aliases":  2\. Add a name for the alias and click "save" icon:  3\. Manage aliases: after creating an alias, it will appear in the alias configuration. To delete an alias, click the trash bin icon next to it. You can also add more aliases as needed.  #### Multiple Mailboxes VS Aliases A **mailbox** is a unique email account with its own inbox, login credentials, and settings. You can create multiple mailboxes for each of your domains:  The use cases for multiple mailboxes may be the following: - **Employee Mailboxes:** Alice has *alice@company.com* and Bob has *bob@company.com*. Each has a separate inbox and password. - **Department Mailboxes:** The sales team uses *sales@company.com*, and the support team uses *support@company.com*. Emails sent to these addresses go to separate mailboxes. An **alias** is an alternative email address that directs emails to the same inbox as the primary mailbox. Examples: - **Personal Aliases:** Alice's primary mailbox is *alice@company.com*. She also has aliases such as *a.smith@company.com* and *alicesmith@company.com*. Emails sent to any of these addresses go to *alice@company.com.* - **Role-Based Aliases:** Bob's primary mailbox is *bob@company.com.* He manages both marketing and events, so he has aliases *marketing@company.com* and *events@company.com*. Emails sent to these aliases also go to *bob@company.com.* **Summary** - **Multiple Mailboxes:** Separate email accounts with individual logins and inboxes. Ideal for different users or departments. - **Multiple Aliases:** Different email addresses that direct to a single inbox. Ideal for handling variations of a name or multiple roles by one person. #### Using Dynamic Email Aliases Dynamic email aliases allow you to create customised variations of your main mailbox address without additional configuration. By appending a *+tag* to your base email (e.g., *info+newsletter@mydomain.com*). Messages will still be delivered to *info@mydomain.com*. This feature is useful for: - Organising incoming messages by purpose or sender - Tracking email signups or campaign sources - Filtering or setting up rules in your email client To start using a dynamic alias, simply **use the format *info+yourtag@mydomain.com*** when submitting your email address. No setup is required—emails sent to this alias will automatically be delivered to your main *info@mydomain.com* inbox. #### Using Catch-all Alias By using the special alias **‘\*’**, your mailbox will accept **all** emails sent to this mailbox. You can then use the SIEVE filter options in the webmail client, for example, to process the incoming emails. #### Change mailbox tariff Unfortunately, it is not yet possible to switch from one mailbox tariff to another via the user interface. If you would like to **switch from the ‘Basic’ mailbox to ‘Plus’**, e.g. to increase the storage space, please contact our **[support team](https://joker.com/goto/support)**, who will then make the necessary arrangements for you. #### Deleting mailboxes To delete your mailbox, go to the mailbox management menu and click on "delete" icon:  To avoid accidental deletion, you will be asked to enter the full mailbox address you intend to delete:  After you delete your mailbox, it will go through a grace period and a cool-down phase, which are explained [here.](https://joker.com/faq/books/jokercom-faq-en/page/introduction-to-joker-mailboxes#bkmrk-%C2%A0-6) # Webmail Client: Usage and Plugin Overview ### Main Functions Our Joker.com webmail client is based on Roundcube Webmail, below you will find the original documentation and how-tos: - [User Guide in English](https://docs.roundcube.net/doc/help/1.1/en_US/) - [User Guide in German](https://docs.roundcube.net/doc/help/1.1/de_DE/)**Important:** to access your newly created mailbox, you **have to set a password for it** using the mailbox configurator at Joker.com. The instructions can be found [here.](https://joker.com/faq/books/jokercom-faq-en/page/mailbox-management#bkmrk-changing-password)
--- ### Plugin Overview| **Responses** | [](https://joker.com/faq/uploads/images/gallery/FAQ_media/Mailboxes/plugins-1.png) | Allows to save pre-written frequently used responses. |
| **Mailbox Quota** | [](https://joker.com/faq/uploads/images/gallery/FAQ_media/Mailboxes/plugins-2.png) | A quick overview of free and used space according to your [subscription plan.](https://joker.com/faq/books/jokercom-faq-en/page/introduction-to-joker-mailboxes#bkmrk-subscription-plans-a) |
| **Password** | [](https://joker.com/faq/uploads/images/gallery/FAQ_media/Mailboxes/plugins-3.png) | Allows you to change the password for your mailbox and add an alternative email address. An **alternative email address** is essential for recovering access to your mailbox. To ensure you can always regain access quickly and securely, we highly recommend providing one if possible. |
| **User info** | [](https://joker.com/faq/uploads/images/gallery/FAQ_media/Mailboxes/plugins-4.png) | Overview of user information including the allocated space for your mail according to your [subscription plan.](https://joker.com/faq/books/jokercom-faq-en/page/introduction-to-joker-mailboxes#bkmrk-subscription-plans-a) |
| **Filters** | [](https://joker.com/faq/uploads/images/gallery/FAQ_media/Mailboxes/plugins-6.png) | Allows creating filters, managing rules and sorting incoming emails. |
| **Forwarding** | [](https://joker.com/faq/uploads/images/gallery/FAQ_media/Mailboxes/plugins-5.png) | Allows to send a copy or redirect the incoming emails to desired address. Can be enabled and disabled anytime. |
| **CardDAV** | [](https://joker.com/faq/uploads/images/gallery/FAQ_media/Mailboxes/plugins-7.png) | This plugin allows you to keep your contact list up-to-date and synchronized across your mailboxes. Please find more information [on GitHub](https://github.com/christian-putzke/Roundcube-CardDAV). |
| **Mailclient** **Provisioning** | [](https://joker.com/faq/uploads/images/gallery/FAQ_media/Mailboxes/plugins-10.png) | Provides **automatic** configuration files and **manual** settings for using your Joker mail across different webmail clients like Thunderbird etc: **Username and password:** same as your login at [https://web.joker.email](https://web.joker.email). **IMAP:** imap.joker.email **Port:** 143 **Security:** 'Password', STARTTLS **SMTP:** smtp.joker.email **Port:** 587 **Security:** 'Password', STARTTLS |
| **Two FA** | [](https://joker.com/faq/uploads/images/gallery/FAQ_media/Mailboxes/plugins-8.png) | This feature adds an extra layer of protection by requiring a six-digit security code, in addition to your password, whenever you log in to your mailbox. Here are the recommended apps: - [Google Authenticator ](https://support.google.com/accounts/answer/1066447?hl=en)(Android, iOS, Blackberry) - [Microsoft Authenticator](https://www.microsoft.com/de-de/account/authenticator) (Android, IOS) |
| **Layout** **preferences** | [](https://joker.com/faq/uploads/images/gallery/FAQ_media/Mailboxes/plugins-9.png) | Allows you to choose the desired appearance of your mailbox. |
| **Username and password** | same as your login at [https://web.joker.email](https://web.joker.email) |
| **IMAP** | imap.joker.email |
| **Port** | 143 (TLS: 993) |
| **Security:** | 'Password', STARTTLS (or TLS for port 993) |
| **SMTP** | smtp.joker.email |
| **Port** | 587 |
| **Security:** | 'Password', STARTTLS |
| **POP3** | pop3.joker.email |
| **Port** | 110 (TLS: 995) |
| **Security:** | 'Password' (or TLS for port 993) |
| **Thunderbird** | Use the **automatic account setup in Thunderbird**, or set up the provisioning manually as described above. |
| **IOS** | Download provisioning profile under "Mailclient Provisioning" section as shown on the screenshot below: [](https://joker.com/faq/uploads/images/gallery/2025-03/ZeKimage.png) Or set up the provisioning manually as described above. Below, you will find step-by-step instructions on how to set up your Joker.com mailbox on IOS device. |
| **Android** | Set up the provisioning manually using the parameters specified above, in case the automatic configuration does not succeed. |
| **Windows** | Set up the provisioning manually using the parameters specified above. |
**Important:** Be sure to **save and securely store your recovery codes**. You may need them if you ever encounter issues with your authenticator app.
**Recovering Access** If you, for some reason,n cannot log in using a one-time password (OTP) from your authenticator app, you can use one of your recovery codes. After the initial setup, you receive **four recovery codes**, and **each code can only be used once**. Once you've logged in with a recovery code, you can set up 2FA again by scanning a new QR code with your authenticator app. You can also manually create a new set of recovery codes at any time. --- # Email Security ### SPF (Sender Policy Framework) SPF is an email authentication method that **specifies which mail servers are allowed to send emails on behalf of your domain**. This helps receiving servers detect and block **unauthorized senders**, reducing the risk of spam and phishing using your domain. - **Joker.com mailboxes:** SPF records are automatically created, so no action is needed. - **Other mail services:** You need to create an SPF TXT record yourself as described [here](https://joker.com/faq/books/jokercom-faq-en/page/dns-records-supported-by-jokercom-nameservice#bkmrk-how-to-define-spf-re). Instructions for adding SPF records can be found [here](https://joker.com/faq/books/jokercom-faq-en/page/jokercom-name-service-adding-dns-records#bkmrk-spf-record)If you create an **[Email Forwarding](https://joker.com/faq/books/jokercom-faq-en/page/url-forwarding-and-e-mail-forwarding#bkmrk-email-forwarding)** at Joker.com, an SPF record is **not** created automatically. It is strongly recommended to **[create](https://joker.com/faq/books/jokercom-faq-en/page/dns-records-supported-by-jokercom-nameservice#bkmrk-how-to-define-spf-re)** and [**set up an SPF record**](https://joker.com/faq/books/jokercom-faq-en/page/jokercom-name-service-adding-dns-records#bkmrk-spf-record) for forwards - especially if you forward emails to providers such as Gmail - to ensure proper email delivery.
**How it works:** 1. When an email is sent, the receiving server checks your SPF record. 2. If the sending server is listed in your SPF record, the email passes authentication. 3. If it’s not listed, the email may be marked as spam or rejected. ### DKIM (DomainKeys Identified Mail) DKIM adds a **digital signature to your outgoing emails**, ensuring that the message **hasn’t been tampered with** and that it really comes from your domain. This improves trust with email providers and recipients. - **Joker.com mailboxes:** DKIM records are automatically set up. - **Other mail services:** You need to create a DKIM TXT record yourself. Instructions for adding DKIM records can be found [here](https://joker.com/faq/books/jokercom-faq-en/page/jokercom-name-service-adding-dns-records#bkmrk-dkim-record) **How it works:** 1. Your mail server signs each outgoing email with a **private key**. 2. The receiving server uses the **public key in your DKIM record** to verify the signature. 3. If the signature matches, the email passes authentication; if not, it may be flagged as suspicious. ### DMARC (Domain-based Message Authentication, Reporting & Conformance) **What is DMARC?** DMARC (Domain-based Message Authentication, Reporting & Conformance) is an email authentication standard that helps protect your domain from email spoofing and phishing. It works with SPF and DKIM to tell receiving mail servers how to handle emails that fail authentication. **What does a DMARC record help you with?** A DMARC record helps you: - Prevent attackers from sending fake emails using your domain - Improve email deliverability - Gain visibility into who is sending email on behalf of your domain - Protect your brand and users from phishing **What should I do before setting up DMARC?** Before setting up DMARC, make sure that you have **SPF and DKIM** records in place for your domain.If you are using Joker Mailboxes, **SPF and DKIM** are set up automatically.
**How is a DMARC record added?** A DMARC record is added as a DNS TXT record for your domain. The basic format of a DMARC record starts with `v=DMARC1; p=`, followed by your policy. - In the DNS configuration section, choose "TXT" as record type. - The Name field should be set to `_dmarc`. - In the Content field, paste your DMARC policy (example below). **What does a simple DMARC record look like?** A simple DMARC record for monitoring only looks like:Starting with `p=none` allows you to monitor email traffic without blocking anything. Once you review reports and confirm legitimate senders are properly authenticated, you can gradually move to a stricter policy (`quarantine` then `reject`) as you gain confidence in your email sending practices and ensure that legitimate emails are properly authenticated.
**What are the available DMARC policies?** - `p=none` – Monitor only, no action taken on failed messages - `p=quarantine` – Place failing messages in spam/junk folder - `p=reject` – Block delivery of failing messages completely **Example of a strict policy:****Tip**: We strongly advise **not using an email associated with your domain name for login purposes.** If you miss the renewal and your domain stops working, you won't be able to recover your password. Losing your credentials entirely would require [moving your domain to a new account](https://joker.com/faq/books/jokercom-faq-en/page/change-of-registrant-procedure#bkmrk-how-to-claim-domain-) and undergoing a verification procedure that takes at least 5 days.
For more detailed information, you can refer to our [Terms & Conditions](https://joker.com/index.joker?mode=page&page=terms_cond) and[ ICANN resources](https://www.icann.org/resources/pages/educational-2012-02-25-en). We value your partnership and hope these guidelines will help you make the most of our services. If you have any questions or need assistance, don't hesitate to reach out to our support team. # How to Open a Support Ticket: A Checklist Before reaching out for support, consider checking our **FAQ**, as you might find a **quick solution** to your issue without waiting for our response. However, if you encounter difficulties managing your domain name and require our assistance, follow this checklist to expedite the support process: -**Log In:** If possible, log in to your account before submitting the ticket. This helps us locate your account promptly, allowing us to assist you more efficiently.
-**Include Domain Name:** Don't forget to provide the domain name associated with the problem you are experiencing. This information is crucial for us to address the correct issue.
-**Choose the Appropriate Topic:** Select the relevant topic or category when submitting your request. This ensures that your ticket goes to the right support department, leading to a quicker resolution.
-**Clear Description of the Issue:** Describe the problem you are facing as clearly as possible. Provide detailed information about what you intended to do or achieve, so we can better understand your needs.
-**Step-by-Step Actions Taken:** Clearly outline your steps before encountering the issue. This allows our support team to retrace your actions and identify any potential errors or misunderstandings.
-**Specify the Moment of Failure:** Describe at which point and at which time you encountered the failure or issue. This timing information helps us pinpoint the problem and find a solution more efficiently.
-**Include Order ID and/or Processing ID (if applicable):** If you have an order ID or processing ID related to the problem, please provide it. This helps us access relevant information about your transaction.
-**Include Error Message (if applicable):** If an error message appears during the process, include it in your ticket. Error messages provide valuable clues for troubleshooting.
-**Provide Screenshots (if possible):** If you can capture screenshots of the problem or error, include them in your ticket. Visuals often convey information more effectively and can aid our understanding.
-**Include All Relevant Details:** Provide any other details that may be related to the issue you are facing. The more information we have, the better equipped we are to address your concern accurately.
By following this checklist, you'll help our support team assist you **more effectively and speed up the resolution** process for your domain name management issues. # Reporting Domain Name Abuse Reporting domain name abuse is important to help maintain a safe and secure online environment. Here are **some cases** in which you should **consider reporting domain name abuse** related to the domains registered at Joker.com: - **Phishing:** If you come across a domain that appears to be impersonating a legitimate website or organization with the intention of tricking users into providing sensitive information, such as login credentials, credit card details, or personal information - **Illegal Content:** If the domain hosts or promotes illegal content, such as CSAM, or involved in the distribution of illegal drugs - **Trademark Infringement:** If a domain is using a brand name or trademark without permission, leading to confusion or deception among consumers. - **Spam:** When a domain is used for sending unsolicited and bulk emails, often promoting scams or fraudulent activities. - **Fraud and Scams:** If a domain is engaged in fraudulent activities, including online scams, or fake e-commerce websites. ### ### How to Report Domain Abuse Case: Checklist Reported abuse cases are serious accusations, and we want to ensure a proper investigation process and swift action from our side. To help us effectively handle abuse reports, **please follow the recommendations below:**| **Phishing** | - Clearly **describe** the issue you encountered. - Provide us with the **direct URL** to the phishing source. - Include **evidence**, such as references to legitimate websites and screenshots. |
| **Illegal Content** | - **Describe** the issue in detail. - Share the **direct URL** to the illegal materials. |
| **Trademark Infringement** | - Provide **formal description** of the subject of the dispute.
- Provide proof of **trademark registration.**
- If you are acting on behalf of the trademark owner, include an **Authorization Letter (LOA/POA).**
- Provide **evidence of infringement:** direct URL(s) and/or screenshots
- Clearly **specify your request** related to the issue.
If you are reporting trademark infringement and wish to **transfer the domain to you**, you'll need to initiate an arbitration process at [WIPO](https://www.wipo.int/amc/en/domains/). **WIPO's decision** will be binding for us and ensure a quick transfer of the domain in question to you. For copyright infringement and **content-related complaints**, it's also advisable to forward them to the respective hosting provider. **Joker.com** is solely a domain name registrar and **does not have direct or indirect access to website content.** Contacting the **hosting provider** directly will expedite the removal of infringing content. |
| **Spam** | - **Describe** the spam issue thoroughly. - Specify the **domain name registered with Joker.com** that is involved in spam-sending. - Attach **a copy of the spam email** and provide **email headers**. |
| **Fraud and Scams** | - Clearly **describe** the fraud or scam issue you encountered.
- Provide **evidence**, such as references to official webshops and screenshots.
In some cases, if we **found no evidence of obviously illegal activities**, such as phishing or distribution of illegal drugs, or child sexual abuse material (CSAM), we may not have the authority to take immediate action. As a domain registrar, **we cannot determine the legal status** of the domain owner's activities. If you encounter such situations, we strongly advise you to seek **legal assistance** and report the case. Once we receive **an authoritative decision**, we will take the necessary action accordingly. |
Please note: Preparation of zones of domains which do have DNSSEC enabled is **not supported**. DNSSEC has to be temporarily switched off, before a zone can be prepared.
**Reseller:** Please find [HERE](https://joker.com/faq/books/reseller-documentation-en/page/new-feature-virtual-zones) how to create virtual zones at Rpanel.io # Joker.com DNS Editor: Choose Your URL Redirect Method We would like to introduce an enhancement to the **Joker.com DNS Editor**: you can now **choose the redirect method for URL forwarding** directly when configuring your domain. ##### What’s new? By default, your redirect is set to **“HTTP/1.1 301 Moved Permanently.”** If you prefer a different type of redirect, you can change it in the DNS editor under “**Type of redirection.”** When setting up URL forwarding, you can select the exact redirect method - such as **301, 302, 303, 307, or 308 -** giving you control over how browsers, clients, and search engines handle your redirects. You can also enable **“TLS”** in the options. This allows your redirect to be accessed securely via **HTTPS**. When it’s used for the first time, an **SSL certificate is generated automatically**—this may take a few seconds at first access. ##### Why it matters| Code | Permanent? | Method Preserved? | Notes |
|---|---|---|---|
| **301** | Yes | Not strictly — browsers often switch POST→GET | Best for permanent redirects, SEO-friendly |
| **302** | No | Not strictly — often POST→GET | Legacy temporary redirect |
| **303** | No | **Forces GET** | Ideal for redirecting after form submissions |
| **307** | No | **Yes** | Modern temporary redirect; method + body preserved |
| **308** | Yes | **Yes** | Modern permanent redirect; method + body preserved |