Responsibilities and Domain Abuse

A summary of main responsibilities, useful tips, and checklists.

Responsibilities Of Joker.com Customer

As a valued customer, we want to ensure that you have a seamless experience while using and managing your domain. To help you with that, we'd like to outline the key responsibilities expected from our customers:

Secure Login Credentials: When creating your Joker.com account, please choose strong login credentials. Your password should be robust, and make sure the associated email is one you have secure access to.

Activate 2FA for Extra Security: We highly recommend enabling Two-Factor Authentication (2FA) to add an extra layer of security to your account.

Keep Account Credentials Safe: It is your responsibility to safeguard your account credentials and avoid sharing them with any third parties.

Provide Accurate Registrant Data: When registering a domain, ensure that you provide real and valid data about the registrant. Incorrect information could lead to complications or even domain suspension in the future.

Regularly Check Whois Data: It's important to monitor your Whois data regularly and ensure it is accurate and up-to-date.

Timely Domain Renewals: You are responsible for renewing your domain on time or maintaining sufficient funds for auto-renewal.

Avoid Waiting Until the Last Minute: We strongly advise against waiting until the last possible day to renew your domain or restore it from Redemption Grace Period (RGP). Different registries have varying deletion times, and we cannot guarantee the availability of your domain when you believe it can still be restored.

Domain Modifications: Should you need to make any domain modifications such as changing nameservers or configuring DNS zones, the responsibility lies with you. For assistance, please refer to our FAQ section.

Ensure Good Faith Usage: Use your domain in good faith, and avoid engaging in illegal activities or infringing on third-party rights. Failure to comply may lead to domain suspension, in some cases - immediately.

Pay Attention to Notifications: Keep an eye on the notifications sent from Joker.com. They may contain important notices or require specific actions. Failure to respond may result in your domain stop working.

Tip: We strongly advise not using an email associated with your domain name for login purposes. If you miss the renewal and your domain stops working, you won't be able to recover your password. Losing your credentials entirely would require moving your domain to a new account and undergoing a verification procedure that takes at least 5 days.

For more detailed information, you can refer to our Terms & Conditions and ICANN resources.

We value your partnership and hope these guidelines will help you make the most of our services. If you have any questions or need assistance, don't hesitate to reach out to our support team.

How to Open a Support Ticket: A Checklist

Before reaching out for support, consider checking our FAQ, as you might find a quick solution to your issue without waiting for our response.

However, if you encounter difficulties managing your domain name and require our assistance, follow this checklist to expedite the support process:

By following this checklist, you'll help our support team assist you more effectively and speed up the resolution process for your domain name management issues.

Reporting Domain Name Abuse

Reporting domain name abuse is important to help maintain a safe and secure online environment. Here are some cases in which you should consider reporting domain name abuse related to the domains registered at Joker.com:

 

How to Report Domain Abuse Case: Checklist

Reported abuse cases are serious accusations, and we want to ensure a proper investigation process and swift action from our side. To help us effectively handle abuse reports, please follow the recommendations below:

Phishing
  • Clearly describe the issue you encountered.
  • Provide us with the direct URL to the phishing source.
  • Include evidence, such as references to legitimate websites and screenshots.
Illegal Content
  • Describe the issue in detail.
  • Share the direct URL to the illegal materials.
Trademark Infringement
  • Provide formal description of the subject of the dispute.
  • Provide proof of trademark registration.
  • If you are acting on behalf of the trademark owner, include an Authorization Letter (LOA/POA).
  • Provide evidence of infringement: direct URL(s) and/or screenshots
  • Clearly specify your request related to the issue.

 

If you are reporting trademark infringement and wish to transfer the domain to you, you'll need to initiate an arbitration process at WIPO. WIPO's decision will be binding for us and ensure a quick transfer of the domain in question to you.

 

For copyright infringement and content-related complaints, it's also advisable to forward them to the respective hosting provider. Joker.com is solely a domain name registrar and does not have direct or indirect access to website content. Contacting the hosting provider directly will expedite the removal of infringing content.

Spam
  • Describe the spam issue thoroughly.
  • Specify the domain name registered with Joker.com that is involved in spam-sending.
  • Attach a copy of the spam email and provide email headers.
Fraud and Scams
  • Clearly describe the fraud or scam issue you encountered.
  • Provide evidence, such as references to official webshops and screenshots.

In some cases, if we found no evidence of obviously illegal activities, such as phishing or distribution of illegal drugs, or child sexual abuse material (CSAM), we may not have the authority to take immediate action. As a domain registrar, we cannot determine the legal status of the domain owner's activities. If you encounter such situations, we strongly advise you to seek legal assistance and report the case. Once we receive an authoritative decision, we will take the necessary action accordingly.

While we strive to contribute to maintaining a safe online environment, it's important to understand that our jurisdiction as a domain registrar is limited.

How Joker.com Handles Domain Complaints


Complaints about domains can be reported to Joker.com in the following ways:


Each complaint will be acknowledged upon receipt, and you will be given a unique ticket number - please refer to it if you have any requests.

Each complaint will be reviewed individually and we will endeavor to resolve it within 24h. A response is usually given within 3 working days.

The processing of domain complaints hinges primarily on German legislation and Joker.com's Terms and Conditions. Additionally, the guidelines specific to the respective domain type (country code or global domain) play a secondary role.