Mailboxes

• Introduction to Joker Mailboxes
• Creating a Mailbox
• Mailbox Management
• Webmail Client: Usage and Plugin Overview
• Configuring Joker.com Mailboxes with Mail Clients
• Mailboxes: Troubleshooting

Introduction to Joker Mailboxes

Welcome to Joker Mailboxes! With each domain registered at Joker.com, you can order a mailbox, allowing you to send, receive, and manage emails associated with your domain name. Here is a quick overview of the features:

• Support for multiple mailboxes: You can create multiple mailboxes under one domain.
  
• Aliases: You can set up to 300 additional e-mail addresses per mailbox

• Dynamic aliases ("plus addressing"):

  • Add tags to your email address, like info+tag@sample.com, to create unlimited aliases. Great for tracking where you've shared your email address.
• Subscription Plans: Basic and Plus, please find the details below
• Webmail Application:
  
  • Automatic replies can be scheduled.
  • Emails can be forwarded to other addresses.
  • Use multiple sender identities in one mailbox.
  • Includes an address book that syncs with CardDAV-based address books.
  • Optional two-factor authentication for extra security.
  • Import and export email messages easily.
  • Compose emails using a visual editor (WYSIWYG) or plain text.
  • Use full SIEVE filter functionality.
• Direct access for email clients: Connect to your mailbox using IMAP or POP3 with standard email apps.
  
• SMTP mail relay: You can send emails using any address, not just the mailbox address.
• Server-side email filters: Set up custom rules to organize your email automatically.
  
• SPAM Filtering: recognized SPAM emails are rejected by our systems.
• SPF and DKIM: These email authentication methods are automatically set up (to prevent spoofing).

For a more detailed description of the available features, please visit this page.

To ensure the best experience with Joker Mailboxes, please check the conditions here.

Subscription Plans

¹⁾ If the storage space allocated to the respective mailbox is exceeded, Joker.com reserves the right to stop the receipt of emails

²⁾ Fair-use regulation, limits are only applied in the event of conspicuous or persistent unusual overruns

Mailbox Life Cycle

If you purchase mailboxes for an existing domain, the term of the mailbox is adjusted to the term of the domain name for technical reasons. For your benefit, you will only be charged for full years (rounded down).

If you buy mailboxes without renewing the domain beforehand, you will be charged at least one year for the mailbox service, even if your domain has a term of less than one year. To avoid disadvantages due to shortened mailbox terms, it is advantageous for you to renew your domain first and then create the mailbox.

Acquire a mailbox for an existing domain (I)

Let's assume you own a .com domain expiring in 17 months, and you want to add a basic mailbox:

1-year basic mailbox:	USD  11,96*
result - domain term is unchanged, and 17 months of mailbox service	USD  11,96*
the additional 5 months are "rounded down" which means, they are added, but not charged

Acquire a mailbox for an existing domain (II)

Suppose you have a .com domain that expires in 3 months. You would like to add a basic mailbox service; you receive a warning because the term of the mailbox clearly is below one year. In this case, you should renew the domain before ordering the mailbox.

1-year basic mailbox:	USD 11,96*
result - domain term is unchanged, and 3 months of mailbox service	USD 11,96*
For technical reasons, you only receive a 3-month term - it would be more advantageous for you to renew the  domain beforehand

*The above price is an example only, actual prices are shown in our Price List

Renewal of the domain with existing mailbox service

Existing mailboxes are also automatically renewed when the domain is renewed. If you do not wish this, mailboxes that are not to be renewed must be deleted before the domain renewal.

Mailbox deletion: grace period and statuses

When your domain name expires or you place a deletion order, your mailbox will go through a grace period, followed by a cool-down phase, and then permanent deletion. Below is an explanation of the different mailbox statuses based on each phase of its lifecycle:

Creating a Mailbox

Creating a New Mailbox for Your Domain

Add a mailbox to your domain in a few easy steps:

1. Click on the mailbox icon next to the domain name or choose "Mailbox" in the top menu:

2. On the next screen, click "Create":

3. Choose the subscription plan, create a name for your mailbox and click "Add":

4.  Check it, click "Checkout":

5. Check your order carefully, accept T&C and click "Order":

6. You are done! In a few moments, a successfully created mailbox will appear on your dashboard:

Please note: the lifetime of the mailbox is bound to the domain term. If the domain term is less than one year, you will not receive a full mailbox year. To receive the full mailbox term, we recommend renewing the domain before ordering the mailbox!

Migrating an Existing Mailbox to Joker.com

If your domain already has existing MX records or email forwards ('email addresses'), you will see a warning message when creating a mailbox. We have designed the system in such a way that no changes are forced or made automatically, but you are shown the necessary changes. In this way, we want to ensure that no other existing e-mail services are unintentionally disrupted.

However, the mailbox will still be created. if you continue your order. To ensure your email works correctly, you’ll need to update the MX record manually later, resp. you need to remove the existing email forwards. Both can be done using the DNS-Editor in the Dashboard.

The MX record you need to add is:

MX 10 smtp.joker.email

Also, a SPF record should be added if not yet existing, or extended if you already have one:

SPF does exist: Please add "include:_spf.joker.email"

SPF does not yet exist: Please add TXT record with "v=spf1 include:_spf.joker.email -all"

Note: To conveniently transfer all emails from the old mailbox to your new one, you can simply drag and drop the folders from the old mailbox to the new one using the mail program ‘Thunderbird’, for example - where you have set up mailboxes.

Mailbox Management

To access the Mailbox configuration, enter the Domain Management by clicking on the "Mailbox" button:

Set the filter to "all domains with mailboxes", then click the mailbox icon next to the domain name:

Or you can manage your mailbox by clicking the mailbox icon next to the domain name on your dashboard:

Overview of Management Functions

Change Mailbox Name

1. Click the "edit" icon next to the mailbox name:

2. Enter the new desired name for your mailbox and click "save":

Set or Change Mailbox Password

After you have created a mailbox, you will need to set a password for it to be able to access your mailbox via the webmail client. In the same way, you can later change this password via Joker.com Mailbox configuration or directly via webmail client.

1. In the management menu, click "edit" icon:

2. Enter a desired password that is at least 8 characters long and contains a special symbol. Click "save":

Create and Manage Mailbox Aliases

For each of your mailboxes, you can create multiple aliases. The number of aliases you can create depends on your subscription plan. To create an alias:

1. Go to the mailbox management menu and click the "edit" icon under "Aliases":

2. Add a name for the alias and click "save" icon:

3. Manage aliases: after creating an alias, it will appear in the alias configuration. To delete an alias, click the trash bin icon next to it. You can also add more aliases as needed.

Multiple Mailboxes VS Aliases

A mailbox is a unique email account with its own inbox, login credentials, and settings. You can create multiple mailboxes for each of your domains:

The use cases for multiple mailboxes may be the following:

• Employee Mailboxes: Alice has alice@company.com and Bob has bob@company.com. Each has a separate inbox and password.
• Department Mailboxes: The sales team uses sales@company.com, and the support team uses support@company.com. Emails sent to these addresses go to separate mailboxes.

An alias is an alternative email address that directs emails to the same inbox as the primary mailbox.

Examples:

• Personal Aliases: Alice's primary mailbox is alice@company.com. She also has aliases such as a.smith@company.com and alicesmith@company.com. Emails sent to any of these addresses go to alice@company.com.
• Role-Based Aliases: Bob's primary mailbox is bob@company.com. He manages both marketing and events, so he has aliases marketing@company.com and events@company.com. Emails sent to these aliases also go to bob@company.com.

Summary

• Multiple Mailboxes: Separate email accounts with individual logins and inboxes. Ideal for different users or departments.
• Multiple Aliases: Different email addresses that direct to a single inbox. Ideal for handling variations of a name or multiple roles by one person.

Using Dynamic Email Aliases

Dynamic email aliases allow you to create customised variations of your main mailbox address without additional configuration. By appending a +tag to your base email (e.g., info+newsletter@mydomain.com). Messages will still be delivered to info@mydomain.com.

This feature is useful for:

• Organising incoming messages by purpose or sender
• Tracking email signups or campaign sources
• Filtering or setting up rules in your email client

To start using a dynamic alias, simply use the format info+yourtag@mydomain.com when submitting your email address. No setup is required—emails sent to this alias will automatically be delivered to your main info@mydomain.com inbox.

Change mailbox tariff

Unfortunately, it is not yet possible to switch from one mailbox tariff to another via the user interface. If you would like to switch from the ‘Basic’ mailbox to ‘Plus’, e.g. to increase the storage space, please contact our support team, who will then make the necessary arrangements for you.

 

Deleting mailboxes

To delete your mailbox, go to the mailbox management menu and click on "delete" icon:

To avoid accidental deletion, you will be asked to enter the full mailbox address you intend to delete:

After you delete your mailbox, it will go through a grace period and a cool-down phase, which are explained here.

Webmail Client: Usage and Plugin Overview

Main Functions

Our Joker.com webmail client is based on Roundcube Webmail, below you will find the original documentation and how-tos:

• User Guide in English
• User Guide in German

Important: to access your newly created mailbox, you have to set a password for it using the mailbox configurator at Joker.com. The instructions can be found here.

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Plugin Overview

Responses		Allows to save pre-written frequently used responses.
Mailbox Quota		A quick overview of free and used space according to your subscription plan.
Password		Allows you to change the password for your mailbox and add an alternative email address. An alternative email address is essential for recovering access to your mailbox. To ensure you can always regain access quickly and securely, we highly recommend providing one if possible.
User info		Overview of user information including the allocated space for your mail according to your subscription plan.
Filters		Allows creating filters, managing rules and sorting incoming emails.
Forwarding		Allows to send a copy or redirect the incoming emails to desired address. Can be enabled and disabled anytime.
CardDAV		This plugin allows you to keep your contact list up-to-date and synchronized across your mailboxes. Please find more information on GitHub.
Mailclient Provisioning		Provides automatic configuration files and manual settings for using your Joker mail across different webmail clients like Thunderbird etc:   Username and password: same as your login at https://web.joker.email.   IMAP: imap.joker.email  Port: 143 Security: 'Password', STARTTLS   SMTP: smtp.joker.email Port: 587 Security: 'Password', STARTTLS
Two FA		This feature adds an extra layer of protection by requiring a six-digit security code, in addition to your password, whenever you log in to your mailbox.  Here are the recommended apps: Google Authenticator (Android, iOS, Blackberry) Microsoft Authenticator (Android, IOS)
Layout preferences		Allows you to choose the desired appearance of your mailbox.

Configuring Joker.com Mailboxes with Mail Clients

To use your Joker.com mailbox with popular email clients, you have two options: automatic provisioning – use the provided files for easy configuration, and manual setup – enter the required settings yourself. 

Joker email service parameters:

Username and password

same as your login at https://web.joker.email

IMAP	imap.joker.email
Port	143 (TLS: 993)
Security:	'Password', STARTTLS (or TLS for port 993)

SMTP	smtp.joker.email
Port	587
Security:	'Password', STARTTLS

POP3	pop3.joker.email
Port	110 (TLS: 995)
Security:	'Password' (or TLS for port 993)

Below, you’ll find examples of how to set up your mailbox with popular email clients.

Thunderbird	Use the automatic account setup in Thunderbird, or set up the provisioning manually as described above.
IOS	Download provisioning profile under "Mailclient Provisioning" section as shown on the screenshot below: Or set up the provisioning manually as described above.  Below, you will find step-by-step instructions on how to set up your Joker.com mailbox on IOS device.
Android	Set up the provisioning manually using the parameters specified above, in case the automatic configuration does not succeed.
Windows	Set up the provisioning manually using the parameters specified above.

Setting up your Joker.com Mailbox on IOS device (iPhone, iPad, etc.)

1. Login to https://web.joker.email using your IOS device (iPhone, iPad, Mac)

2. Visit 'Settings' -> 'Mailclient provisioning', and click on the 'provisioning profile' link. You will get the prompt "Profile loaded". 

3. Go to the iPhone/iPad settings, under your account name, you will see the downloaded profile; click on it:

4. Click "Install":

The "Not signed" warings can be safely ignored.

5. Enter your password and click "next". It may take a minute for the profile to install.

After this, you will find the new mailbox account listed in your "'Mail' app.

Mailboxes: Troubleshooting

I've lost my password and can't log in anymore

If you've lost your password and can't log in, don't worry — there are two ways to recover access:

1. Use Your Alternative Email Address
   When you create a mailbox, it's important to add an alternative email address. This address will be used for password recovery. To reset your password:

• Click on "I Forgot Password" on the login page.

• Recovery instructions will be sent to your alternative email address.
  (If you haven't set an alternative email, we recommend doing so as soon as you regain access.)

2. Set a New Password via Joker.com
   You can also set a new password directly through Joker.com. Detailed instructions are available here.

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Two-Factor Authentication (2FA): Setup and Recovery

Setting Up 2FA

1. Click on "Initial Setup" to begin.

2. A secret and recovery codes will be generated automatically.

3. In your authenticator app, scan the QR code or manually enter the secret to generate one-time codes.

4. Check the box labeled "Activate" to enable 2FA.

That's it! The next time you log in, 2FA will be active.

Important: Be sure to save and securely store your recovery codes. You may need them if you ever encounter issues with your authenticator app.

Recovering Access

If you, for some reason,n cannot log in using a one-time password (OTP) from your authenticator app, you can use one of your recovery codes. After the initial setup, you receive four recovery codes, and each code can only be used once.

Once you've logged in with a recovery code, you can set up 2FA again by scanning a new QR code with your authenticator app.
You can also manually create a new set of recovery codes at any time.

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