# Account

This section provides articles and step-by-step instructions to help users create and manage their Joker.com accounts.

# Setting up Your Joker.com Account

### First Steps

To be able to register and manage your domains, the first thing you need is to create a user account at joker.com.

This can be done in a few easy steps:

##### 1. Click on "Register" at the top right corner:

![](https://joker.com/faq/uploads/images/gallery/FAQ_media/Account/registering_account-1.png)


#####  

##### 2. Fill out the form, and click the "Register" button:

![](https://joker.com/faq/uploads/images/gallery/FAQ_media/Account/registering_account-2.png)


#####  

##### 3. After successful registration, you will see the notification in the top right corner:

![](https://joker.com/faq/uploads/images/gallery/FAQ_media/Account/registering_account-3.png)

#####  

##### 4. Last step is activating your account, by clicking on the link in the verification email:

![](https://joker.com/faq/uploads/images/gallery/FAQ_media/Account/registering_account-4.png)

That's it! Your account is ready and you can start ordering and managing your domains.

# What is Two Factor Authentication?

### Two Factor Authentication (2FA)  


To **enhance the security** of your Joker.com account, we highly recommend enabling the optional two-factor authentication feature. This feature adds an extra layer of protection by requiring a six-digit security code, in addition to your password, whenever you log in to your account.

To generate these security codes, you will need a device or password manager that supports 2FA, such as your smartphone. The combination of your password and your smartphone adds an additional layer of security against theft of your credentials or dictionary attacks.

Using a mobile app for your smartphone is a practical and popular option for generating these security codes. Many of these apps are free, but any device or app that supports the [**TOTP protocol**](https://en.wikipedia.org/wiki/Time-based_One-time_Password_algorithm "Wikipedia") should work. Here is a list of some recommended apps (though not exhaustive):

- [Google Authenticator ](https://support.google.com/accounts/answer/1066447?hl=en)(Android, iOS, Blackberry)
- [Microsoft Authenticator](https://www.microsoft.com/de-de/account/authenticator) (Android, IOS)
- [Amazon AWS Virtual MFA](https://aws.amazon.com/de/iam/features/mfa/) (Android)
- [Authentikator](https://chrome.google.com/webstore/detail/authentikator/jgbgbfmcojcfkpmblnbadaomjmpdooac) (Chrome Browser – do not use on the same computer)

<p class="callout info">Note: The user settings for Joker,.com always automatically apply to the reseller portal **RPanel.io** as well, also with regard to the activation of the 2FA.</p>

### Setting up 2FA

To set up 2FA, you need to do the following:

##### 1. Log in to your Joker account and choose "Profile" from the "My Joker" menu on the left side of your dashboard:

![](https://joker.com/faq/uploads/images/gallery/FAQ_media/Account/setting_2FA-1.png)


##### 2. On the next screen, in the bottom-left corner switch the 2FA slider to the "Enabled" position, and click the "Proceed" button:![](https://joker.com/faq/uploads/images/gallery/FAQ_media/Account/setting_2FA-2.png)


##### 3. Following the instructions, scan the QR code and enter the Authentication-code into the corresponding field. Click "proceed":![](https://joker.com/faq/uploads/images/gallery/FAQ_media/Account/setting_2FA-3.png)


##### 4. Save the recovery key. It is very **important** that you **write this key down** and store it in a safe place! Then click "proceed":

![](https://joker.com/faq/uploads/images/gallery/FAQ_media/Account/setting_2FA-4.png)


##### 5. Enter the recovery code from the previous step, and click the "enable" button:

![](https://joker.com/faq/uploads/images/gallery/FAQ_media/Account/setting_2FA-5.png)


##### 6. You are done! In the top right corner you will see the notification:

![](https://joker.com/faq/uploads/images/gallery/FAQ_media/Account/setting_2FA-6.png)

<p class="callout warning">**If you ever lose your phone, or can't receive or generate a security code, you will need the recovery code shown in step 4 for emergency access to Joker.com!**</p>

If you have **lost** your 2FA access device or recovery code, please contact our [support](https://joker.com/goto/support "contact our support").

Later, you can easily activate or deactivate two-factor authentication in your **[Joker.com Profile](https://joker.com/goto/myjoker)** as described in step 2.

# Change and Recover Your Password

### Password Change

You can easily change your password in a few steps:

##### 1. Log in to your account and choose "Profile" in the "My Joker" menu on the left side:

![](https://joker.com/faq/uploads/images/gallery/FAQ_media/Account/password_change_reset-1.png)

#####  

##### 2. On the right, under the "Password" section, enter your current and new password, and click "Save":

![](https://joker.com/faq/uploads/images/gallery/FAQ_media/Account/password_change_reset-2.png)

#####  

##### 3. Done! You will receive a notification email, next time you can log in with your new password.


###  

### Password Recovery

<span style="font-family: Arial,Helvetica;">In case you have lost your username or password, you will need to initiate password recovery. Please do the following:  
</span>

##### <span style="font-family: Arial,Helvetica;"> </span><span style="font-family: Arial,Helvetica;">1. Under the "Login" section, click the "Forgot your password?" button:</span><span style="font-family: Arial,Helvetica;"> </span>

<span style="font-family: Arial,Helvetica;">![](https://joker.com/faq/uploads/images/gallery/FAQ_media/Account/password_change_reset-3.png)</span>

#####  

##### 2. On the next screen, enter your login and/or email, and click "Send Password" or "Send Login":


![](https://joker.com/faq/uploads/images/gallery/FAQ_media/Account/password_change_reset-4.png)

#####  

##### 3. Password recovery link or your Login information is sent to you via email. Open the email and click "Recover password":

![](https://joker.com/faq/uploads/images/gallery/FAQ_media/Account/password_change_reset-5.png)

#####  

##### 4. Following the link, choose "Yes, I hereby confirm this request and agree", and click "proceed":

![](https://joker.com/faq/uploads/images/gallery/FAQ_media/Account/password_change_reset-6.png)

#####  

##### 5. New password has been generated for you, you can use it to log in to your account. We strongly recommend changing your password as soon as you get access to your account!

![](https://joker.com/faq/uploads/images/gallery/FAQ_media/Account/password_change_reset-7.png)

# Understanding Your Dashboard

<article id="bkmrk-1.-your-current-doma">#### Dashboard Map

![](https://joker.com/faq/uploads/images/gallery/FAQ_media/Account/dashboard-1.png)

<table border="1" class="align-center" style="border-collapse: collapse; width: 100%; border-width: 1px; border-style: hidden; height: 997.933px;"><colgroup><col style="width: 11.619%;"></col><col style="width: 88.3789%;"></col></colgroup><tbody><tr style="height: 280.8px;"><td style="padding: 20px; height: 280.8px;">**1**

</td><td style="padding: 20px; height: 280.8px;">**Your current domain portfolio**

This is the list of the domains ordered by you or managed by you (see also [roles and permissions](https://joker.com/faq/books/jokercom-faq-en/page/roles-and-permissions)). If you don't see any of your domains here, the possible reasons are:

- <span style="font-family: arial,helvetica,sans-serif; font-size: small;">you have ordered the domain just recently - it may take some minutes before it shows up  
    </span>
- <span style="font-family: arial,helvetica,sans-serif; font-size: small;">there was an issue with the payment for the domain - please check your email to if there are any messages from Joker.com   
    </span>
- <span style="font-family: arial,helvetica,sans-serif; font-size: small;">the domain has already expired - please check the WHOIS, if the domain is still registered, and do a "[simple renewal](https://joker.com/domain/renew/simple)" or contact [our support](https://joker.com/goto/support/)  
    </span>
- <span style="font-family: arial,helvetica,sans-serif; font-size: small;">you did not order this domain yourself, and you have not been assigned the [appropriate permissions ('grants')](https://joker.com/faq/books/jokercom-faq-en/page/roles-and-permissions "Roles and Permissions") to list or modify this domain. In this case, you may contact the owner of the domain to ask for such assignments.</span><span style="font-family: arial,helvetica,sans-serif; font-size: small;"> </span>

</td></tr><tr style="height: 227.233px;"><td style="padding: 20px; height: 227.233px;">**2**  
</td><td class="align-left" style="padding: 20px; height: 227.233px;">**Domain status and features:**

<table border="1" style="border-collapse: collapse; width: 100.163%; height: 380.383px; border-width: 0px;"><colgroup><col style="width: 5.9312%;"></col><col style="width: 94.0095%;"></col></colgroup><tbody><tr style="height: 63.4px;"><td style="border-width: 0px; height: 63.4px;">![grafik.png](https://joker.com/faq/uploads/images/gallery/2023-07/scaled-1680-/P4Mgrafik.png)</td><td style="border-width: 0px; height: 63.4px;">domain protection is enabled. This is highly recommended to protect your domain from unauthorized transfer. If you wish to transfer your domain anywhere else, you can always unlock it under the **"Modify" (4)**  
</td></tr><tr style="height: 40.65px;"><td style="border-width: 0px; height: 40.65px;">[![grafik.png](https://joker.com/faq/uploads/images/gallery/2023-07/scaled-1680-/n8ugrafik.png)](https://joker.com/faq/uploads/images/gallery/2023-07/n8ugrafik.png)

</td><td style="border-width: 0px; height: 40.65px;">indicates that the domain is unlocked, has the status "production" and is ready for transfer</td></tr><tr style="height: 35.4px;"><td style="border-width: 0px; height: 35.4px;">![grafik.png](https://joker.com/faq/uploads/images/gallery/2023-07/scaled-1680-/QY6grafik.png)</td><td style="border-width: 0px; height: 35.4px;">your domain is using Joker name service</td></tr><tr style="height: 39.4333px;"><td style="border-width: 0px; height: 39.4333px;">![grafik.png](https://joker.com/faq/uploads/images/gallery/2023-07/scaled-1680-/D3Egrafik.png)

</td><td style="border-width: 0px; height: 39.4333px;">your domain is using custom (foreign) name service</td></tr><tr style="height: 38px;"><td style="border-width: 0px; height: 38px;">![grafik.png](https://joker.com/faq/uploads/images/gallery/2023-07/scaled-1680-/6Qegrafik.png)</td><td style="border-width: 0px; height: 38px;">indicates that Privacy Service is activated for the domain. More about it you can find [here](https://joker.com/faq/books/jokercom-faq-en/page/adding-privacy-services)</td></tr><tr style="height: 34.9px;"><td style="border-width: 0px; height: 34.9px;">![grafik.png](https://joker.com/faq/uploads/images/gallery/2023-07/scaled-1680-/hF4grafik.png)</td><td style="border-width: 0px; height: 34.9px;">indicates that Trustee Service is activated for the domain. More about it you can find [here](https://joker.com/faq/books/jokercom-faq-en/page/domain-trustee-service)</td></tr><tr style="height: 46.6px;"><td style="border-width: 0px; height: 46.6px;">![grafik.png](https://joker.com/faq/uploads/images/gallery/2023-07/scaled-1680-/rtRgrafik.png)

</td><td style="border-width: 0px; height: 46.6px;">Domain is in "Auto-Renewal" mode. If you want to use this feature, please make sure you have **sufficient funds** under your **payment account (11)**  
</td></tr><tr style="height: 35.4px;"><td style="border-width: 0px; height: 35.4px;">[![grafik.png](https://joker.com/faq/uploads/images/gallery/2023-07/scaled-1680-/yXxgrafik.png)](https://joker.com/faq/uploads/images/gallery/2023-07/yXxgrafik.png)

</td><td style="border-width: 0px; height: 35.4px;">Role has been assigned to this domain. More about roles and permissions you can find [here](https://joker.com/faq/books/jokercom-faq-en/page/roles-and-permissions)  
</td></tr><tr style="height: 46.6px;"><td style="border-width: 0px; height: 46.6px;">[![grafik.png](https://joker.com/faq/uploads/images/gallery/2023-07/scaled-1680-/61Ygrafik.png)](https://joker.com/faq/uploads/images/gallery/2023-07/61Ygrafik.png)

</td><td style="border-width: 0px; height: 46.6px;">The domain is suspended. Most typical reasons are: [domain has expired](https://joker.com/faq/books/jokercom-faq-en/page/domain-has-expired-what-to-do), domain was suspended due to complaint or dispute.</td></tr><tr><td style="border-width: 0px;">![grafik.png](https://joker.com/faq/uploads/images/gallery/2023-07/scaled-1680-/dnigrafik.png)

</td><td style="border-width: 0px;">Domain is in RGP, and can be [restored](https://joker.com/faq/books/jokercom-faq-en/page/domain-has-expired-what-to-do#bkmrk-the-redemption-grace)  
</td></tr></tbody></table>

</td></tr><tr style="height: 85.8px;"><td style="padding: 20px; height: 85.8px;">**3**

</td><td class="align-left" style="padding: 20px; height: 85.8px;">**Your domain expiry date**

If it turns red, it means your domain is due for [renewal](https://joker.com/faq/books/jokercom-faq-en/page/domain-renewal).

</td></tr><tr style="height: 57.8px;"><td style="padding: 20px; height: 57.8px;">**4**  
</td><td class="align-left" style="padding: 20px; height: 57.8px;">**Quick access to the domain "Modify" area**

Here you can [update domain contacts](https://joker.com/faq/books/jokercom-faq-en/page/creating-and-modifying-contacts), lock or unlock your domain, [add nameservers](https://joker.com/faq/books/jokercom-faq-en/page/adding-name-servers-to-your-domain), [add privacy services](https://joker.com/faq/books/jokercom-faq-en/page/adding-privacy-services), and [assign roles](https://joker.com/faq/books/jokercom-faq-en/page/roles-and-permissions) for your domain.

</td></tr><tr style="height: 57.8px;"><td style="padding: 20px; height: 57.8px;">**5**  
</td><td class="align-left" style="padding: 20px; height: 57.8px;">**Quick access to the domain [renewal](https://joker.com/faq/books/jokercom-faq-en/page/domain-renewal)**

</td></tr><tr style="height: 57.8px;"><td style="padding: 20px; height: 57.8px;">**6**  
</td><td class="align-left" style="padding: 20px; height: 57.8px;">**Access to the <abbr class="glossary" title="Domain Name Server">DNS</abbr> zone configuration**

Here you can [add the necessary records to your <abbr class="glossary" title="Domain Name Server">DNS</abbr> zone](https://joker.com/faq/books/jokercom-faq-en/page/jokercom-name-service-adding-dns-records). This area is accessible only for domains using the Joker name service. If you want to change the name servers, you need to do it under the **"Modify" (4)** section.

</td></tr><tr style="height: 57.8px;"><td style="padding: 20px; height: 57.8px;">**7**  
</td><td class="align-left" style="padding: 20px; height: 57.8px;">**<abbr class="glossary" title="Domain Name Server">DNS</abbr> configuration unavailable**

If the "<abbr class="glossary" title="Domain Name Server">DNS</abbr>" sign appears grey and non-clickable - this means your domain is using third-party name servers, and you need to configure your <abbr class="glossary" title="Domain Name Server">DNS</abbr> zone at your name service provider.

</td></tr><tr style="height: 57.8px;"><td style="padding: 20px; height: 57.8px;">**8**  
</td><td class="align-left" style="padding: 20px; height: 57.8px;">**Grant a Role for your domain**

Please see [here](https://joker.com/faq/books/jokercom-faq-en/page/roles-and-permissions) how to assign roles for your domain

</td></tr><tr style="height: 57.8px;"><td style="padding: 20px; height: 57.8px;">**9**  
</td><td class="align-left" style="padding: 20px; height: 57.8px;">**Delete your Domain**

Please find more information [here](https://joker.com/faq/books/jokercom-faq-en/page/deletion-of-a-domain)

</td></tr><tr style="height: 57.3px;"><td style="padding: 20px; height: 57.3px;">**10**  
</td><td class="align-left" style="padding: 20px; height: 57.3px;">**Undo domain deletion**

This function is no longer available for most TLDs

</td></tr><tr><td style="padding: 20px;">**11** </td><td style="padding: 20px;">**The balance of your Payment Account**

If you want to make an order, please make sure, that you have enough funds. **The funds on hold -** the amount reserved for pending operations, like transfer for example.

</td></tr><tr><td style="padding: 20px;">**12\*** </td><td style="padding: 20px;">**Reseller's discount**

Find more information regarding the features and benefits of Joker.com Resellers [here](https://joker.com/faq/books/jokercom-faq-en/page/becoming-a-reseller)

</td></tr><tr><td style="padding: 20px;">**13\*** </td><td style="padding: 20px;">**Quick access to Reseller's Area**

</td></tr></tbody></table>


<p class="callout info"> *\* available only for Reseller's account*  
</p>

</article>

# Roles and Permissions

To give other people access to administrate your domain(s) at Joker.com, you can invite them and assign specific "roles" that determine their level of access. It's important to note that these roles only apply to granting access within Joker.com and do not affect the information displayed in Whois for published contacts.

### Granting a Role for Your Domain

Here's how you can invite someone to access your domain:

![](https://joker.com/faq/uploads/images/gallery/FAQ_media/Account/roles-1.png)

1. Next to your domain name, select "Grants" from the option list.
2. Choose the role you wish to grant, and provide the email address of the invitee.
3. A special link will be sent to the email address you provide.
4. The person you invite must accept the invitation by clicking the link in the email. If they don't have a Joker.com login, they will have the opportunity to register when they click the link.

###   
  
Role Types and Their Access Level

- **Admin:** Can modify domains, including Whois data, nameservers, nameserver records (such as IP addresses), <abbr class="glossary" title="Universal Resource Locator ('Link')">URL</abbr> and mail forwarding. However, this role cannot transfer or delete a granted domain, as only the Designated Agent (creator's account) can do that.
- **<abbr class="glossary" title="Domain Name Server">DNS</abbr> Admin:** Can modify nameservers, nameserver records (such as IP addresses), <abbr class="glossary" title="Universal Resource Locator ('Link')">URL</abbr>, and mail forwarding.
- **Billing:** Can renew domains and receive expiry notifications.
- ***Reseller only* - Assignment (Creator):** Has complete control over the domain. This grant allows our **Resellers to move their domains** conveniently between **their own** multiple accounts.

<p class="callout info">**Note:** Only the domain creator can modify the "auto-renew" feature of a domain, or transfer the domain.  
</p>

###   
Reseller's Features

---

For Joker.com Resellers, there's an additional option called "Direct assignment." This allows you to instantly assign roles to another Joker.com account without sending an invitation. "Direct assignment" also enables you to quickly **move domains between your different Joker.com accounts.**

![](https://joker.com/faq/uploads/images/gallery/FAQ_media/Account/roles-2.png)

# Becoming a Reseller

### Why Become a Joker.com Reseller?

Without a doubt, there are plenty of compelling reasons to join our reseller program. Let's explore the exciting advantages you can enjoy:

- **Discounts:** As a Joker.com reseller, you'll receive discounts on all domain transactions. You'll start with a **20%** discount, which can increase up to **40%** based on your activities. Saving money while expanding your business is a win-win situation!

- **User-Friendly Interface:** Gain access to the Reseller Control Panel (rpanel.io), an alternative web interface designed specifically for resellers. This powerful tool simplifies domain management, allowing you to effortlessly handle even large volumes of domains and contacts. Real-time data presentation eliminates the need for time-consuming form submissions.

- **Test and Tryout System:** Explore Joker.com's registration and domain manipulation methods without affecting real data. The OT&amp;E system provides virtual domains and registries, enabling resellers to experiment and test various functionalities. You can experiment fearlessly, honing your skills and gaining confidence.

- **Seamless Integration:** Our HTTP-based API makes scripting and integration into your existing solutions a breeze. Automate processes and streamline your workflow with ease.

- **Convenient API and Email Gateway:** Register domains effortlessly by sending commands via email using PGP-signed emails. Our user-friendly API and email gateway simplify the domain registration process, ensuring a hassle-free experience.

- **Integration Modules for Hosting Solutions:** If your business utilizes hosting solutions like **WHMCS, Clientexec, or Hostbill**, consider automating your domain needs with our integration modules. These modules facilitate domain registration, renewal, billing, and maintenance, seamlessly integrating them into your existing business solution. Installation requires only a few simple steps, if necessary at all.

### Who Can Become a Reseller?

Whether you're an individual or a company, you are eligible to become a Joker.com reseller. If you have five domains or more, it's definitely worth considering the reseller opportunity.

### Is There a Fee for Becoming a Reseller?

  
No, becoming a Joker.com reseller is absolutely free. However, as a reseller, you'll need to fund your Joker.com account in advance (pre-payment). The amount you decide to fund is entirely up to you. Each time you place an order, the corresponding amount will be deducted from your account. This feature ensures reliable auto-renewals if you choose to utilize it.

###   
What is the Minimum Funding Amount to Become a Reseller?

  
Currently, there is no minimum funding requirement for your reseller account. Your discount will be based on the revenue you generated in the past, allowing you the flexibility to grow at your own pace.

### How Can I Become a Reseller?

Simply click [here](https://joker.com/reseller/registration/steps) and follow the instructions.

# Payment Methods and Invoicing

<article id="bkmrk-accepted-payment-met">### Accepted Payment Methods

Currently, Joker.com accepts the following payment methods:

**1. Credit/debit cards**

- Mastercard/Eurocard
- Visa
- American Express

**2. PayPal (verified account)**

**3. Apple Pay**

**4. ELV (Germany only, 'Lastschriftverfahren')**

**5. Wire transfer (Reseller's and customer's account funding)**

**6. Bitcoin (Reseller's account funding)**

**7. Klarna:**

- Payment by invoice
- Payment by instant bank transfer
- Please note: The invoicing party is "CSL Computer Service Langenbach"

<p class="callout info">**Klarna** is a payment provider similar to Paypal and offers both an online payment and purchase on the invoice.  
Simply select "Klarna" as your payment method - you can decide in the next step which variant you would like to choose. No fees are charged to the buyer. For more details see [klarna.com](https://klarna.com)  
</p>

**8. Payment Account:**

- Conveniently deposit your planned funds, regardless of an upcoming order
- Mark as many of your domains as you want for automatic renewal
- Never again run into a deadline problem at the end of your domain's term
- Use the most convenient payment method, including easy and cheap wire transfers directly to your account if you don't want to use credit cards or PayPal
- You still keep full control at any time and receive the usual notices about domain renewals. Automatic renewals will be marked accordingly
- You can be automatically notified about your account balance when it falls below a specified amount
- You can set up an automatic top-up of your account (not available for all payment methods)

### Activation of Your Payment Account

- After registering a login account at Joker.com, please note that it takes 3 days for the possibility to activate a customer account to become available
- Your account will be activated with your first deposit. You can do this by either going to the home page ([dashboard](https://joker.com/faq/books/jokercom-faq-en/page/understanding-your-dashboard "Understanding Your Dashboard")) and selecting "Account balance" followed by "Deposit into account," or by choosing the menu "My Joker" and selecting "Fund/Increase"
- This will take you directly to the account deposit section. You can access an overview of your account and your account movements at any time through the account overview. Additionally, you can activate and set a notification for a low account balance from there
- If you do not see a "Balance" view in your dashboard, please feel free to contact us for assistance

### Receipts for Domain Orders

Joker.com sends receipts for domain orders via email only. The receipts are sent to:

- The email address associated with your log in account
- The email address of the Default Billing Address you set in "My Profile"
- The email address of the billing [role](https://joker.com/faq/books/jokercom-faq-en/page/roles-and-permissions) (if created and granted)

<p class="callout info">Please note that the postal address of the receipt will be the same as the billing contact address used. Joker.com does not send invoices by regular mail. Resellers will also receive a monthly invoice for all sales of the previous month, and VAT-IDs are accepted.</p>

More information about roles and billing roles you can find [here](https://joker.com/faq/books/jokercom-faq-en/page/roles-and-permissions)

### Order overview

You can find an overview of all your orders and domain registrations from the last 3 years under “My Joker” -&gt; “Orders” You can filter by numerous criteria and also export the data as a file.

</article>

# Possible Problems With Credit Cards

<article id="bkmrk-common-problems-%C2%A0-fr">### Common Problems

- **Frequent Payments.** If you place multiple orders on the same day, you may encounter problems because the credit card company might interpret them as duplicate charges. To avoid this, it is recommended to order multiple domains at once, minimizing separate payments. If you experience any issues, please contact your bank for assistance in resolving them.
- **Verified by Visa Problems** (see below)

### Verified by Visa or Mastercard Secure Code

When you submit an order at Joker.com, your credit card will be automatically checked to determine if it participates in the Verified by Visa or Mastercard Secure Code program. More information on this process can be found here.  
  
If your card is flagged for one of these security measures, a new window will appear. If your credit card is not yet activated, simply provide the requested authentication information from your card issuer (e.g., date of birth or social security number) and create a password. Submit the information, and you're done.

<p class="callout info">**Note:** This mechanism is provided by your card issuer (bank), and Joker.com has no influence or insight into it.</p>

### Problems Associated with Verified by Visa/Mastercard Secure

**1. Problems with the Pop-up Window**

  
The pop-up window accessed during the process is not provided by Joker.com but by your bank. Occasionally, there may be temporary issues at the bank, resulting in error messages or a blank window. In such cases, contacting your bank, explaining the issue, and attempting to reorder later is recommended.  
  
Joker.com only charges once the popup application is successfully terminated, so there is no risk of double charging.  
  
Other problems may be related to malfunctioning modules or non-standard browser configurations. To address this, you can try the following:

- Disable popup-blocking browser functionality to ensure the popup window opens.
- Allow JavaScript, as the popup window requires it to function.
- Enable cookies in your browser.
- Disable any modules that may alter your browser's behavior (e.g., browser extensions in Firefox). Malfunctioning modules can cause a blank popup window or load the Joker.com site within the popup. Temporarily disabling your antivirus software, which may contain popup blockers, is also worth trying.

  
**2. Sharing Credit Cards**

  
Whether you and your family members share the same password depends on your Visa/Mastercard member bank's policies. Some banks require individual activation of each card and the creation of a personal Verified by Visa password/Mastercard Secure ID. Other banks activate the card for all account holders, resulting in a shared password. Contact your issuing bank for specific details.  
  
Once your card is activated, you can shop as usual, and your credit card number will be automatically recognized at checkout. Ensure that cookies and JavaScript are enabled and that pop-up blockers are disabled on your computer.

</article>

# Restore Access to Your Account

#### You forgot your password

You can easily recover it by clicking "forgot password" in the login section. Please refer to our [Step-by-Step instructions.](https://joker.com/faq/books/jokercom-faq-en/page/change-and-recover-your-password#bkmrk-password-recovery)

#### You have lost your device for 2FA

As a domain registrar, JOKER.com is committed to security - particularly account/domain data protection. We cannot simply switch off 2FA and give you access to the account.

If you want us to switch off the 2FA, **you must verify your identity first** and prove you are indeed the account/domain holder.

Therefore, please send us a copy of an official document (identity card, or driving license, or passport) that confirms:

- registrant's name
- registrant's address
- organization name and address (utility bill)

Once your identity is verified, we can proceed with further assistance.


#### You have lost your credentials completely

In this case, the only option left is to move your domain to a new active account. Please, refer to [this article](https://joker.com/faq/books/jokercom-faq-en/page/change-of-registrant-procedure#bkmrk-how-to-claim-domain-) for instructions.

# Deleting Your Joker.com Account

### How to Delete Your User Account?

If you don't have any domains under your administration and don't need an account at Joker.com anymore, you may want to delete your user account. This can be easily done in a few simple steps:

##### 1. Click on your Login in the top right corner, and choose "My Profile" from the list

![](https://joker.com/faq/uploads/images/gallery/FAQ_media/Account/delete_account-1.png)

#####  

##### 2. On the next page, scroll all the way down, and click "Delete"

![](https://joker.com/faq/uploads/images/gallery/FAQ_media/Account/delete_account-2.png)

#####  

##### 3. Our support will receive your request and send you a confirmation of a receipt.

We give 48 hours grace period, if you don't change your mind, your account will be deleted after this period.

# I Don't See My Domain

If you've logged in and can't find your domain under your account, there are a few common reasons for this:

<div class="flex flex-grow flex-col gap-3" id="bkmrk-recent-domain-order%3A"><div class="min-h-[20px] flex flex-col items-start gap-3 overflow-x-auto whitespace-pre-wrap break-words"><div class="markdown prose w-full break-words dark:prose-invert light">1. **Recent Domain Order:** If you've recently ordered the domain, it might take a few minutes before it becomes visible in your account.
2. **Payment Issues:** Check your email for any messages from Joker.com. There could have been a problem with the payment for the domain.
3. **Alternate Account:** It's possible that you registered your domain under a different Joker.com account. You might need to follow [**these steps**](https://joker.com/faq/books/jokercom-faq-en/page/restore-access-to-your-account) to restore access to your account if this is the case.
4. **Role Changes:** If your account was assigned a certain role that has been revoked or removed, this might lead to the domain not being visible. You could reach out to the domain owner to [**assign you a role**](https://joker.com/faq/books/jokercom-faq-en/page/roles-and-permissions).
5. **Domain Expiry:** If the domain has already expired and is scheduled for deletion, it won't be visible in your account. You can try to [**restore a domain**](https://joker.com/faq/books/jokercom-faq-en/page/the-redemption-grace-period-rgp) in such cases.
6. **Reseller's Domain:** If your domain has been registered through one of our [resellers](https://joker.com/faq/books/jokercom-faq-en/page/becoming-a-reseller), please get in touch with them for any domain-related questions.

</div></div></div>If you are indeed the owner of the domain and believe it's missing due to an error, please get in touch with Joker.com [Support](https://joker.com/?mode=support&support_type=intro) for assistance.

<p class="callout info">To get help as quickly as possible, please use this [Checklist](https://joker.com/faq/books/jokercom-faq-en/page/how-to-open-a-support-ticket-a-checklist)  
</p>