Account

This section provides articles and step-by-step instructions to help users create and manage their Joker.com accounts.

Setting up Your Joker.com Account

First Steps

To be able to register and manage your domains, the first thing you need is to create a user account at joker.com.

This can be done in a few easy steps:

1. Click on "Register" at the top right corner:

 
2. Fill out the form, and click the "Register" button:

 
3. After successful registration, you will see the notification in the top right corner:

 
4. Last step is activating your account, by clicking on the link in the verification email:

That's it! Your account is ready and you can start ordering and managing your domains.

What is Two Factor Authentication?

Two Factor Authentication (2FA)

To enhance the security of your Joker.com account, we highly recommend enabling the optional two-factor authentication feature. This feature adds an extra layer of protection by requiring a six-digit security code, in addition to your password, whenever you log in to your account.

To generate these security codes, you will need a device or password manager that supports 2FA, such as your smartphone. The combination of your password and your smartphone adds an additional layer of security against theft of your credentials or dictionary attacks.

Using a mobile app for your smartphone is a practical and popular option for generating these security codes. Many of these apps are free, but any device or app that supports the TOTP protocol should work. Here is a list of some recommended apps (though not exhaustive):

Note: The user settings for Joker,.com always automatically apply to the reseller portal RPanel.io as well, also with regard to the activation of the 2FA.

Setting up 2FA

To set up 2FA, you need to do the following:

1. Log in to your Joker account and choose "Profile" from the "My Joker" menu on the left side of your dashboard:

2. On the next screen, in the bottom-left corner switch the 2FA slider to the "Enabled" position, and click the "Proceed" button:
3. Following the instructions, scan the QR code and enter the Authentication-code into the corresponding field. Click "proceed":
4. Save the recovery key. It is very important that you write this key down and store it in a safe place! Then click "proceed":

5. Enter the recovery code from the previous step, and click the "enable" button:

6. You are done! In the top right corner you will see the notification:

If you ever lose your phone, or can't receive or generate a security code, you will need the recovery code shown in step 4 for emergency access to Joker.com!

If you have lost your 2FA access device or recovery code, please contact our support.

Later, you can easily activate or deactivate two-factor authentication in your Joker.com Profile as described in step 2.

Change and Recover Your Password

Password Change

You can easily change your password in a few steps:

1. Log in to your account and choose "Profile" in the "My Joker" menu on the left side:

 
2. On the right, under the "Password" section, enter your current and new password, and click "Save":

 
3. Done! You will receive a notification email, next time you can log in with your new password.

 

Password Recovery

In case you have lost your username or password, you will need to initiate password recovery. Please do the following:

 1. Under the "Login" section, click the "Forgot your password?" button: 

 
2. On the next screen, enter your login and/or email, and click "Send Password" or "Send Login":

 
3. Password recovery link or your Login information is sent to you via email. Open the email and click "Recover password":

 
4. Following the link, choose "Yes, I hereby confirm this request and agree", and click "proceed":

 
5. New password has been generated for you, you can use it to log in to your account. We strongly recommend changing your password as soon as you get access to your account!

Understanding Your Dashboard

Dashboard Map

 

 

1

Your current domain portfolio

This is the list of the domains ordered by you or managed by you (see also roles and permissions). If you don't see any of your domains here, the possible reasons are:

  • you have ordered the domain just recently - it may take some minutes before it shows up
  • there was an issue with the payment for the domain - please check your email to if there are any messages from Joker.com 
  • the domain has already expired - please check the WHOIS, if the domain is still registered, and do a "simple renewal" or contact our support
  • you did not order this domain yourself, and you have not been assigned the appropriate permissions ('grants') to list or modify this domain. In this case, you may contact the owner of the domain to ask for such assignments.
2

Domain status and features:

 

grafik.png domain protection is enabled. This is highly recommended to protect your domain from unauthorized transfer. If you wish to transfer your domain anywhere else, you can always unlock it under the "Modify" (4)

grafik.png

 indicates that the domain is unlocked, has the status "production" and is ready for transfer
grafik.png your domain is using Joker name service

grafik.png

 your domain is using custom (foreign) name service
grafik.png indicates that Privacy Service is activated for the domain. More about it you can find here
grafik.png indicates that Trustee Service is activated for the domain. More about it you can find here

grafik.png

 Domain is in "Auto-Renewal" mode. If you want to use this feature, please make sure you have sufficient funds under your payment account (11)

grafik.png

 Role has been assigned to this domain. More about roles and permissions you can find here

grafik.png

 The domain is suspended. Most typical reasons are: domain has expired, domain was suspended due to complaint or dispute.

grafik.png

 Domain is in RGP, and can be restored

 

3

Your domain expiry date

If it turns red, it means your domain is due for renewal.
4

Quick access to the domain "Modify" area

Here you can update domain contacts, lock or unlock your domain, add nameservers, add privacy services, and assign roles for your domain.
5

Quick access to the domain renewal
6

Access to the DNS zone configuration

Here you can add the necessary records to your DNS zone. This area is accessible only for domains using the Joker name service. If you want to change the name servers, you need to do it under the "Modify" (4) section.
7

DNS configuration unavailable

If the "DNS" sign appears grey and non-clickable - this means your domain is using third-party name servers, and you need to configure your DNS zone at your name service provider.
8

Grant a Role for your domain

Please see here how to assign roles for your domain
9

Delete your Domain

Please find more information here
10

Undo domain deletion

This function is no longer available for most TLDs
11

The balance of your Payment Account

If you want to make an order, please make sure, that you have enough funds. The funds on hold - the amount reserved for pending operations, like transfer for example.
12*

Reseller's discount

Find more information regarding the features and benefits of Joker.com Resellers here
13*

Quick access to Reseller's Area

 * available only for Reseller's account

Roles and Permissions

To give other people access to administrate your domain(s) at Joker.com, you can invite them and assign specific "roles" that determine their level of access. It's important to note that these roles only apply to granting access within Joker.com and do not affect the information displayed in Whois for published contacts.

Granting a Role for Your Domain

Here's how you can invite someone to access your domain:

 

  1. Next to your domain name, select "Grants" from the option list. 
  2. Choose the role you wish to grant, and provide the email address of the invitee.
  3. A special link will be sent to the email address you provide.
  4. The person you invite must accept the invitation by clicking the link in the email. If they don't have a Joker.com login, they will have the opportunity to register when they click the link.



Role Types and Their Access Level

Note: Only the domain creator can modify the "auto-renew" feature of a domain, or transfer the domain.


Reseller's Features

For Joker.com Resellers, there's an additional option called "Direct assignment." This allows you to instantly assign roles to another Joker.com account without sending an invitation. "Direct assignment" also enables you to quickly move domains between your different Joker.com accounts.

Becoming a Reseller

Why Become a Joker.com Reseller?

Without a doubt, there are plenty of compelling reasons to join our reseller program. Let's explore the exciting advantages you can enjoy:

Who Can Become a Reseller?

Whether you're an individual or a company, you are eligible to become a Joker.com reseller. If you have five domains or more, it's definitely worth considering the reseller opportunity.

Is There a Fee for Becoming a Reseller?


No, becoming a Joker.com reseller is absolutely free. However, as a reseller, you'll need to fund your Joker.com account in advance (pre-payment). The amount you decide to fund is entirely up to you. Each time you place an order, the corresponding amount will be deducted from your account. This feature ensures reliable auto-renewals if you choose to utilize it.


What is the Minimum Funding Amount to Become a Reseller?


Currently, there is no minimum funding requirement for your reseller account. Your discount will be based on the revenue you generated in the past, allowing you the flexibility to grow at your own pace.

How Can I Become a Reseller?

Simply click here and follow the instructions.

Payment Methods and Invoicing

Accepted Payment Methods

 

Currently, Joker.com accepts the following payment methods:

1. Credit/debit cards

2. PayPal (verified account)

3. Apple Pay

4. ELV (Germany only, 'Lastschriftverfahren')

5. Wire transfer (Reseller's and customer's account funding)

6. Bitcoin (Reseller's account funding)

7. Klarna:

Klarna is a payment provider similar to Paypal and offers both an online payment and purchase on the invoice.
Simply select "Klarna" as your payment method - you can decide in the next step which variant you would like to choose. No fees are charged to the buyer.  For more details see klarna.com

8. Payment Account:

 

Activation of Your Payment Account

 

 

Receipts for Domain Orders

 

Joker.com sends receipts for domain orders via email only. The receipts are sent to:

Please note that the postal address of the receipt will be the same as the billing contact address used. Joker.com does not send invoices by regular mail. Resellers will also receive a monthly invoice for all sales of the previous month, and VAT-IDs are accepted.

More information about roles and billing roles you can find here

Possible Problems With Credit Cards

Common Problems

 

   

Verified by Visa or Mastercard Secure Code

 

When you submit an order at Joker.com, your credit card will be automatically checked to determine if it participates in the Verified by Visa or Mastercard Secure Code program. More information on this process can be found here.

If your card is flagged for one of these security measures, a new window will appear. If your credit card is not yet activated, simply provide the requested authentication information from your card issuer (e.g., date of birth or social security number) and create a password. Submit the information, and you're done.

Note: This mechanism is provided by your card issuer (bank), and Joker.com has no influence or insight into it.

 

Problems Associated with Verified by Visa/Mastercard Secure

 

1. Problems with the Pop-up Window


The pop-up window accessed during the process is not provided by Joker.com but by your bank. Occasionally, there may be temporary issues at the bank, resulting in error messages or a blank window. In such cases, contacting your bank, explaining the issue, and attempting to reorder later is recommended.

Joker.com only charges once the popup application is successfully terminated, so there is no risk of double charging.

Other problems may be related to malfunctioning modules or non-standard browser configurations. To address this, you can try the following:


2. Sharing Credit Cards


Whether you and your family members share the same password depends on your Visa/Mastercard member bank's policies. Some banks require individual activation of each card and the creation of a personal Verified by Visa password/Mastercard Secure ID. Other banks activate the card for all account holders, resulting in a shared password. Contact your issuing bank for specific details.

Once your card is activated, you can shop as usual, and your credit card number will be automatically recognized at checkout. Ensure that cookies and JavaScript are enabled and that pop-up blockers are disabled on your computer.

Restore Access to Your Account

You forgot your password

You can easily recover it by clicking "forgot password" in the login section. Please refer to our Step-by-Step instructions.

You have lost your device for 2FA

As a domain registrar, JOKER.com is committed to security - particularly account/domain data protection. We cannot simply switch off 2FA and give you access to the account.

If you want us to switch off the 2FA, you must verify your identity first and prove you are indeed the account/domain holder.

Therefore, please send us a copy of an official document (identity card, or driving license, or passport) that confirms:

Once your identity is verified, we can proceed with further assistance.

 

You have lost your credentials completely

In this case, the only option left is to move your domain to a new active account. Please, refer to this article for instructions.

Deleting Your Joker.com Account

How to Delete Your User Account?

If you don't have any domains under your administration and don't need an account at Joker.com anymore, you may want to delete your user account. This can be easily done in a few simple steps:

1. Click on your Login in the top right corner, and choose "My Profile" from the list

 
2. On the next page, scroll all the way down, and click "Delete"

 
3. Our support will receive your request and send you a confirmation of a receipt.

We give 48 hours grace period, if you don't change your mind, your account will be deleted after this period.

I Don't See My Domain

If you've logged in and can't find your domain under your account, there are a few common reasons for this:

  1. Recent Domain Order: If you've recently ordered the domain, it might take a few minutes before it becomes visible in your account.

  2. Payment Issues: Check your email for any messages from Joker.com. There could have been a problem with the payment for the domain.

  3. Alternate Account: It's possible that you registered your domain under a different Joker.com account. You might need to follow these steps to restore access to your account if this is the case.

  4. Role Changes: If your account was assigned a certain role that has been revoked or removed, this might lead to the domain not being visible. You could reach out to the domain owner to assign you a role.

  5. Domain Expiry: If the domain has already expired and is scheduled for deletion, it won't be visible in your account. You can try to restore a domain in such cases.

  6. Reseller's Domain: If your domain has been registered through one of our resellers, please get in touch with them for any domain-related questions.

If you are indeed the owner of the domain and believe it's missing due to an error, please get in touch with Joker.com Support for assistance.

To get help as quickly as possible, please use this Checklist