CSL GmbH now runs Joker.com - new discount scheme
Content:
As announced before, we, the CSL Computer Service Langenbach GmbH, will take over the Domain Business from EIS AG. This transition has been in preparation for quite some time, and will now be implemented.
After many years of cooperation with our Swiss business partner "EIS European Internet Service AG" in Zug, the surroundings of the domain business and legal conditions have changed.
These changes have induced the board of directors of the EIS AG to liquidate their business and offer it on behalf of the customers to CSL GmbH as a full takeover.
CSL GmbH agreed to this offer, and will therefore continue to offer domains using the CSL trademark "Joker.com", and will also continue all existing customer relationships without any change.
That also means that all your known contacts at CSL will still be available for you in the future.
What will change for you as a customer?
Since CSL GmbH has been running Joker.com for many years now, not that much will change at all. One thing we always wanted to improve since quite a time is the reseller bonus system, which was a bit complicated for some people. This will be much simpler from now on.
In the current bonus system you had bonuses up to 66%, which were equivalent to discounts up to 40%.
With the migration to our new system (please see schedule below), you will get a direct discount between 5% and 40%, which no longer depends on your prepayments. Instead, your sales in the last 12 months will determine your level of discount. This means that your account balance will reflect exactly your deposit, the discount will be applied during checkout.
For the transition, your current bonus will be converted into the equivalent discount. As a little additional incentive, we will round this up to the next 5%-step. On top, all resellers get a discount of at least 20% for 2017, even if their equivalent bonus has been lower than that.
These conditions then will be guaranteed for 2017.
Starting from 2018, your new discount will always be determined by your sales in the 12 months before, more details for that will follow later.
All discounts will apply for domain creates, transfers, renewals, restores and domain privacy.
Promotions will be excluded from discounts, but will be much cheaper in the future in general.
Additionally, our offers of premium domains will grow, and you profit from lower and more transparent prices there as well.
Regarding currency and payments - presumably in Q4/2017 we will answer an often expressed wish: You will be able to choose if you want to pay and being invoiced in USD as before, or if you prefer billing in Euro.
For some, this also will eliminate currency related discrepancies.
Overview:
- many customers will profit from lower prices
- Your discount is independent from your prepayments
- Discounts are applied like before for creates, renews, transfers, restores & privacy
- Promo prices will be much lower in general (excluded from additional additional discounts)
- Test system (OTE) is available on https://www.ote.joker.com and https://ote.rpanel.io
- Final transition to the new discount system will happen between July 5th and July 10th 2017
What you have to do
As customer from the EU or Switzerland - please make sure you have provided us with your VAT-ID - please check in reseller's section.
Please also note, that test systems (www.ote.joker.com) operate independently from real systems (Joker.com), so please make sure to check that reseller preferences at Joker.com also has your correct billing data (VAT-ID and place of residence).
No VAT is charged for all resellers and other business customers from EU countries apart from Germany with VAT-ID, Swiss customers and customers from outside the EU.
VAT is charged for customers from the EU who don't have a VAT-ID, and from resellers and business customers from Germany, independent from VAT-ID (German customers with VAT-ID usually are eligible for regular VAT/tax refund).
Swiss and Liechtenstein customers are free from paying VAT until December 31st 2017. Legislation will change there on Jan 1st 2018, which means we have to charge the VAT rate there as well - unless you provide us with a UID.
Please note the changes in our terms & conditions which will take effect when the switch happens. Potential special conditions will end at the time of the switch.
We are confident that these changes are a positive step into the future, and also a significant win for your business with Joker.com.
If you have any questions concerning the transition, please don't hesitate to direct them to our reseller support (reseller-support@joker.com).
Details for the discount system
The result1) of the allocation of discount categories is based on all your payments and bonuses of the last 12 months (June 1st 2016 until June 16th 2017).
If there is no evaluable data available in this period, we used the period January 1st 2015 to May 31st 2016 (17 months) as a substitute.
Resellers whose last payments were before 2015 will get a guaranteed discount of 20% until the end of 2017, independent of their earlier payments.
With all payments and bonuses of the before mentioned periods we have calculated your personal bonus and the resulting discount. As a little extra we have rounded your discount up to the next 5% step. (Example: a discount quota of 26.2% has been rounded to 30%)
If your result is below 20%, we not only round to the next 5% increment, but we will grant 20%. (Example: your quote was 9%, we rounded up to 20%)
All these conditions are guaranteed until the end of 2017.
Please contact us in case you have any questions regarding this. Your input is highly welcome.
Following table shows bonus rates with their corresponding discount:
Bonus | Discount |
---|---|
10.000 % |
9.091 % |
20.000 % | 16.667 % |
33.333 % | 25.000 % |
42.857 % | 30.000 % |
53.846 % | 35.000 % |
66.667 % | 40.000 % |
The new Joker reseller discount levels do start with 5%, up to a maximum of 40% (during 2017, 20% is the lowest rate).
Note for all resellers who are new to Joker.com since this year:
Since you probably only made a few payments it may be possible that your current discount doesn’t match your intended sales volume. Please contact us in this case as soon as possible.
Calculation of your real balance without bonus
Currently we are preparing the separation of the existing balance which consists of your payments plus the Joker-bonus. Your final real balance (without bonus) will be shown when the transition will happen and will include all payments, bonuses and orders up to that point. We will notify you about the procedure of conversion and your account balance shortly and individually.
Concerning prices and promos in the test system
Our test- and try-out system shows the regular upcoming prices for TLDs, only small changes are to be expected. We’re showing a few promo prices as well, though this list is not yet complete and will be extended before July.
1) The discount data in our test system is still preliminary, there may still occur some changes in individual cases which we will update before the transition.
Details for the transition
Date of transition: 2017-07-10
Time: 05:00 UTC (Short Downtime expected)
Switch from bonus- to discount-based system
Up to the before mentioned date all reseller deposits and orders will be processed with the old bonus model and the current pricelist.
Starting with the announced date of transition your reseller account balance will be corrected and the unused bonus amount deducted. As a full compensation for the no longer existing bonus, the new and discounted prices will be effective immediately with your first order.
The new pricelist, which on average contains 10% lower net prices, is already visible on www.ote.joker.com. You can see your guaranteed discount rate for 2017 as well, given that all your data is correct.
Calculation of your account balance without bonus
Your account balance without bonus will be calculated as follows:
Balances below USD 100: we will use the account balance as it is, which means you get the bonus amount on top and your account balance will remain unchanged.
Balances starting from USD 100: we will deduct your unused amount of bonus and you get an adequate replacement in form of discounted domain prices. Additionally we add a loyalty bonus of 2.5%.
Resellers who don’t want to stay with joker.com will get back their deposit without bonus and without the 2.5% according to the usual procedure.
Domain invoices
You will get a separate final invoice for the period from July 1st until July 10th from the EIS AG.
After that you will get monthly reseller invoices as usual, the first invoice issued by CSL GmbH will be created at July 31st 2017.
Value added tax (VAT)
Invoice recipients within Germany will get their future invoices with VAT included.
This applies to all invoice recipients based in EU countries according to the EU VAT specifications. In the future we will charge VAT according to the member country you are based in, unless you provide us with a valid VAT-ID or UID.
Swiss and Liechtenstein resellers get their invoices without VAT until the end of 2017. A valid VAT-ID is required for companies from these countries starting 2018.
Outlook and Perspective
Many customers/resellers already ask how their discount will look like in 2018. Overall we don’t expect significant changes compared to the current discount situation.
We will gladly present to you our precise plans for 2018 this August, and are looking forward to further cooperation with you.